arXiv subjects

Samuel Rhys Cox

Publications and source records attributed to Samuel Rhys Cox.

17 recordsLinked to original sources

arXiv2026

Proceedings of The First Reflection in Creative Experience (RiCE) Workshop

Reflection and metacognition are central to the creative user experience. However, most HCI research on reflection focuses on clear, task-oriented goals such as to reflect on personal data or pedagogical outcomes. This contrasts with the open-ended and challenging to articulate goals of creative user experiences. For the first time, this workshop brings together interdisciplinary researchers, designers, educators, and artists across HCI, Cognitive Science, Design, AI, Learning Sciences, and Digital Art to examine reflection in creative interaction. The workshop will discuss themes, drawn from earlier discussions with HCI researchers and artists, on: how best to capture reflection in creative contexts, how to leverage the arts to support reflection for ethical change, and how to design creative AI that enhances - not hinders - critical thinking. By bringing interdisciplinary perspectives on reflection into discussion, the workshop will develop a guiding taxonomy for reflection in creative interaction to inform future creative practice and tool development.

cs.HC↗

arXiv2026

"It Felt a Bit Eerie": Exploring Humanlike Interactions During Collaborative Writing with an Artificial Agent

While human-AI collaboration systems have increasingly been built to increase efficiency or support creativity, little work has examined how the design of interactions shapes the social connection between human and artificial agent. We examine how the temporal and visual dimensions of collaboration shape the experience of a writing task. Specifically, we built three variants of an AI-assisted text editor along a spectrum of simulated humanlike interaction (synchronous and with a cursor) to machinelike interaction (asynchronous and without a cursor), and conducted a comparative user study (n=48). Our exploratory findings suggest that synchronous suggestions increased efficiency but led to contextual misalignment, while a visual cursor increased intent understanding but evoked feelings of surveillance. Taken together, humanlike design of artificial agents can create positive social expectations but also elicit social costs, especially without the alignment present in human-human collaboration. We extend our findings into design implications and ethical considerations when building human-AI collaboration systems.

cs.HC↗

arXiv2026

Who Gets to Interpret the Workout? User Tensions with AI-Generated Fitness Feedback

Fitness tracking platforms increasingly integrate generative AI to interpret activity data, such as Strava's Athlete Intelligence. These integrations raise questions about how athletes engage with AI-supported fitness self-tracking. We analyzed 297 Reddit threads and 5,692 comments from r/Strava following the company's launch of AI features to examine user reactions to AI-generated fitness feedback. Our findings revealed four recurring tensions: (1) numerical evaluation versus contextual understanding; (2) isolated session summaries versus ongoing training narratives; (3) a fixed AI tone versus diverse emotional states; and (4) a single AI voice versus different athletic types. Across these tensions, users resisted AI feedback that constrained interpretations of their own lived experiences. These findings shed light on the implicit challenges of integrating AI into self-tracking platforms. We conclude with implications for the design of AI-supported self-tracking systems that preserve interpretive openness and user agency.

cs.HC↗

arXiv2026

Chaplains' Reflections on the Design and Usage of AI for Conversational Care

Despite growing recognition that responsible AI requires domain knowledge, current work on conversational AI primarily draws on clinical expertise that prioritises diagnosis and intervention. However, much of everyday emotional support needs occur in non-clinical contexts, and therefore requires different conversational approaches. We examine how chaplains, who guide individuals through personal crises, grief, and reflection, perceive and engage with conversational AI. We recruited eighteen chaplains to build AI chatbots. While some chaplains viewed chatbots with cautious optimism, the majority expressed limitations of chatbots' ability to support everyday well-being. Our analysis reveals how chaplains perceive their pastoral care duties and areas where AI chatbots fall short, along the themes of Listening, Connecting, Carrying, and Wanting. These themes resonate with the idea of attunement, recently highlighted as a relational lens for understanding the delicate experiences care technologies provide. This perspective informs chatbot design aimed at supporting well-being in non-clinical contexts.

cs.HC↗

arXiv2026

Polite But Boring? Trade-offs Between Engagement and Psychological Reactance to Chatbot Feedback Styles

As conversational agents become increasingly common in behaviour change interventions, understanding optimal feedback delivery mechanisms becomes increasingly important. However, choosing a style that both lessens psychological reactance (perceived threats to freedom) while simultaneously eliciting feelings of surprise and engagement represents a complex design problem. We explored how three different feedback styles: 'Direct', 'Politeness', and 'Verbal Leakage' (slips or disfluencies to reveal a desired behaviour) affect user perceptions and behavioural intentions. Matching expectations from literature, the 'Direct' chatbot led to lower behavioural intentions and higher reactance, while the 'Politeness' chatbot evoked higher behavioural intentions and lower reactance. However, 'Politeness' was also seen as unsurprising and unengaging by participants. In contrast, 'Verbal Leakage' evoked reactance, yet also elicited higher feelings of surprise, engagement, and humour. These findings highlight that effective feedback requires navigating trade-offs between user reactance and engagement, with novel approaches such as 'Verbal Leakage' offering promising alternative design opportunities.

cs.HC↗

arXiv2026

Watching AI Think: User Perceptions of Visible Thinking in Chatbots

People increasingly turn to conversational agents such as ChatGPT to seek guidance for their personal problems. As these systems grow in capability, many now display elements of "thinking": short reflective statements that reveal a model's intentions or values before responding. While initially introduced to promote transparency, such visible thinking can also anthropomorphise the agent and shape user expectations. Yet little is known about how these displays affect user perceptions in help-seeking contexts. We conducted a 3 x 2 mixed design experiment examining the impact of 'Thinking Content' (None, Emotionally-Supportive, Expertise-Supportive) and 'Conversation Context' (Habit-related vs. Feelings-related problems) on users' perceptions of empathy, warmth, competence, and engagement. Participants interacted with a chatbot that either showed no visible thinking or presented value-oriented reflections prior to its response. Our findings contribute to understanding how thinking transparency influences user experience in supportive dialogues, and offer implications for designing conversational agents that communicate intentions in sensitive, help-seeking scenarios.

cs.HC↗

arXiv2025

Theory of Mind and Self-Disclosure to CUIs

Self-disclosure is important to help us feel better, yet is often difficult. This difficulty can arise from how we think people are going to react to our self-disclosure. In this workshop paper, we briefly discuss self-disclosure to conversational user interfaces (CUIs) in relation to various social cues. We then, discuss how expressions of uncertainty or representation of a CUI's reasoning could help encourage self-disclosure, by making a CUI's intended "theory of mind" more transparent to users.

cs.HC↗

arXiv2025

Reflecting Human Values in XAI: Emotional and Reflective Benefits in Creativity Support Tools

In this workshop paper, we discuss the potential for measures of user-centric benefits (such as emotional well-being) that could be explored when evaluating explainable AI (XAI) systems within the arts. As a background to this, we draw from our recent review of creativity support tool (CST) evaluations, that found a paucity of studies evaluating CSTs for user-centric measures that benefit the user themselves. Specifically, we discuss measures of: (1) developing intrinsic abilities, (2) emotional well-being, (3) self-reflection, and (4) self-perception. By discussing these user-centric measures within the context of XAI and the arts, we wish to provoke discussion regarding the potential of such measures.

cs.HC↗

arXiv2025

The Impact of a Chatbot's Ephemerality-Framing on Self-Disclosure Perceptions

Self-disclosure, the sharing of one's thoughts and feelings, is affected by the perceived relationship between individuals. While chatbots are increasingly used for self-disclosure, the impact of a chatbot's framing on users' self-disclosure remains under-explored. We investigated how a chatbot's description of its relationship with users, particularly in terms of ephemerality, affects self-disclosure. Specifically, we compared a Familiar chatbot, presenting itself as a companion remembering past interactions, with a Stranger chatbot, presenting itself as a new, unacquainted entity in each conversation. In a mixed factorial design, participants engaged with either the Familiar or Stranger chatbot in two sessions across two days, with one conversation focusing on Emotional- and another Factual-disclosure. When Emotional-disclosure was sought in the first chatting session, Stranger-condition participants felt more comfortable self-disclosing. However, when Factual-disclosure was sought first, these differences were replaced by more enjoyment among Familiar-condition participants. Qualitative findings showed Stranger afforded anonymity and reduced judgement, whereas Familiar sometimes felt intrusive unless rapport was built via low-risk Factual-disclosure.

cs.HC↗

arXiv2025

Beyond Productivity: Rethinking the Impact of Creativity Support Tools

Creativity Support Tools (CSTs) are widely used across diverse creative domains, with generative AI recently increasing the abilities of CSTs. To better understand how the success of CSTs is determined in the literature, we conducted a review of outcome measures used in CST evaluations. Drawing from (n=173) CST evaluations in the ACM Digital Library, we identified the metrics commonly employed to assess user interactions with CSTs. Our findings reveal prevailing trends in current evaluation practices, while exposing underexplored measures that could broaden the scope of future research. Based on these results, we argue for a more holistic approach to evaluating CSTs, encouraging the HCI community to consider not only user experience and the quality of the generated output, but also user-centric aspects such as self-reflection and well-being as critical dimensions of assessment. We also highlight a need for validated measures specifically suited to the evaluation of generative AI in CSTs.

cs.HC↗

arXiv2025

Chatbots for Data Collection in Surveys: A Comparison of Four Theory-Based Interview Probes

Surveys are a widespread method for collecting data at scale, but their rigid structure often limits the depth of qualitative insights obtained. While interviews naturally yield richer responses, they are challenging to conduct across diverse locations and large participant pools. To partially bridge this gap, we investigate the potential of using LLM-based chatbots to support qualitative data collection through interview probes embedded in surveys. We assess four theory-based interview probes: descriptive, idiographic, clarifying, and explanatory. Through a split-plot study design (N=64), we compare the probes' impact on response quality and user experience across three key stages of HCI research: exploration, requirements gathering, and evaluation. Our results show that probes facilitate the collection of high-quality survey data, with specific probes proving effective at different research stages. We contribute practical and methodological implications for using chatbots as research tools to enrich qualitative data collection.

cs.HC↗

arXiv2024

Incorporating Different Verbal Cues to Improve Text-Based Computer-Delivered Health Messaging

The ubiquity of smartphones has led to an increase in on demand healthcare being supplied. For example, people can share their illness-related experiences with others similar to themselves, and healthcare experts can offer advice for better treatment and care for remediable, terminal and mental illnesses. As well as this human-to-human communication, there has been an increased use of human-to-computer digital health messaging, such as chatbots. These can prove advantageous as they offer synchronous and anonymous feedback without the need for a human conversational partner. However, there are many subtleties involved in human conversation that a computer agent may not properly exhibit. For example, there are various conversational styles, etiquettes, politeness strategies or empathic responses that need to be chosen appropriately for the conversation. Encouragingly, computers are social actors (CASA) posits that people apply the same social norms to computers as they would do to people. On from this, previous studies have focused on applying conversational strategies to computer agents to make them embody more favourable human characteristics. However, if a computer agent fails in this regard it can lead to negative reactions from users. Therefore, in this dissertation we describe a series of studies we carried out to lead to more effective human-to-computer digital health messaging. In our first study, we use the crowd [...] Our second study investigates the effect of a health chatbot's conversational style [...] In our final study, we investigate the format used by a chatbot when [...] In summary, we have researched how to create more effective digital health interventions starting from generating health messages, to choosing an appropriate formality of messaging, and finally to formatting messages which reference a user's previous utterances.

cs.HC↗

arXiv2023

The Use of Multiple Conversational Agent Interlocutors in Learning

With growing capabilities of large language models (LLMs) comes growing affordances for human-like and context-aware conversational partners. On from this, some recent work has investigated the use of LLMs to simulate multiple conversational partners, such as to assist users with problem solving or to simulate an environment populated entirely with LLMs. Beyond this, we are interested in discussing and exploring the use of LLMs to simulate multiple personas to assist and augment users in educational settings that could benefit from multiple interlocutors. We discuss prior work that uses LLMs to simulate multiple personas sharing the same environment, and discuss example scenarios where multiple conversational agent partners could be used in education.

cs.HC↗

arXiv2023

The use of deception in dementia-care robots: Should robots tell "white lies" to limit emotional distress?

With projections of ageing populations and increasing rates of dementia, there is need for professional caregivers. Assistive robots have been proposed as a solution to this, as they can assist people both physically and socially. However, caregivers often need to use acts of deception (such as misdirection or white lies) in order to ensure necessary care is provided while limiting negative impacts on the cared-for such as emotional distress or loss of dignity. We discuss such use of deception, and contextualise their use within robotics.

cs.RO↗

arXiv2023

Prompting a Large Language Model to Generate Diverse Motivational Messages: A Comparison with Human-Written Messages

Large language models (LLMs) are increasingly capable and prevalent, and can be used to produce creative content. The quality of content is influenced by the prompt used, with more specific prompts that incorporate examples generally producing better results. On from this, it could be seen that using instructions written for crowdsourcing tasks (that are specific and include examples to guide workers) could prove effective LLM prompts. To explore this, we used a previous crowdsourcing pipeline that gave examples to people to help them generate a collectively diverse corpus of motivational messages. We then used this same pipeline to generate messages using GPT-4, and compared the collective diversity of messages from: (1) crowd-writers, (2) GPT-4 using the pipeline, and (3 & 4) two baseline GPT-4 prompts. We found that the LLM prompts using the crowdsourcing pipeline caused GPT-4 to produce more diverse messages than the two baseline prompts. We also discuss implications from messages generated by both human writers and LLMs.

cs.CL↗

arXiv2023

Comparing How a Chatbot References User Utterances from Previous Chatting Sessions: An Investigation of Users' Privacy Concerns and Perceptions

Chatbots are capable of remembering and referencing previous conversations, but does this enhance user engagement or infringe on privacy? To explore this trade-off, we investigated the format of how a chatbot references previous conversations with a user and its effects on a user's perceptions and privacy concerns. In a three-week longitudinal between-subjects study, 169 participants talked about their dental flossing habits to a chatbot that either, (1-None): did not explicitly reference previous user utterances, (2-Verbatim): referenced previous utterances verbatim, or (3-Paraphrase): used paraphrases to reference previous utterances. Participants perceived Verbatim and Paraphrase chatbots as more intelligent and engaging. However, the Verbatim chatbot also raised privacy concerns with participants. To gain insights as to why people prefer certain conditions or had privacy concerns, we conducted semi-structured interviews with 15 participants. We discuss implications from our findings that can help designers choose an appropriate format to reference previous user utterances and inform in the design of longitudinal dialogue scripting.

cs.HC↗

arXiv2021

Directed Diversity: Leveraging Language Embedding Distances for Collective Creativity in Crowd Ideation

Crowdsourcing can collect many diverse ideas by prompting ideators individually, but this can generate redundant ideas. Prior methods reduce redundancy by presenting peers' ideas or peer-proposed prompts, but these require much human coordination. We introduce Directed Diversity, an automatic prompt selection approach that leverages language model embedding distances to maximize diversity. Ideators can be directed towards diverse prompts and away from prior ideas, thus improving their collective creativity. Since there are diverse metrics of diversity, we present a Diversity Prompting Evaluation Framework consolidating metrics from several research disciplines to analyze along the ideation chain - prompt selection, prompt creativity, prompt-ideation mediation, and ideation creativity. Using this framework, we evaluated Directed Diversity in a series of a simulation study and four user studies for the use case of crowdsourcing motivational messages to encourage physical activity. We show that automated diverse prompting can variously improve collective creativity across many nuanced metrics of diversity.

cs.HC↗