Sandra Höltervennhoff

arXiv2026

"That's another doom I haven't thought about": A User Study on AI Labels as a Safeguard Against Image-Based Misinformation

As generative AI is increasingly contributing to the spread of deceptively realistic misinformation, lawmakers have introduced regulations requiring the disclosure of AI-generated content. However, it is unclear if labels reduce the risk of users falling for AI-generated misinformation. To address this research gap, we study the effect of labels on users' perception and the implications of mislabeling, focusing on AI-generated images. We first explored users' opinions and expectations of labels using five focus groups. Although participants were wary of practical implementations, they considered labeling helpful in identifying AI-generated images and avoiding deception. Second, we conducted a survey with 1354 participants to assess how labels affect users' ability to recognize misinformation. While labels reduced participants' belief in false claims supported by AI-generated images, we found evidence of overreliance, leading to unintended side effects: Participants were more susceptible to false claims accompanied by human-made images, and were more hesitant to believe true claims illustrated with labeled AI-generated images.

cs.CR↗

arXiv2023

"We've Disabled MFA for You": An Evaluation of the Security and Usability of Multi-Factor Authentication Recovery Deployments

Multi-Factor Authentication is intended to strengthen the security of password-based authentication by adding another factor, such as hardware tokens or one-time passwords using mobile apps. However, this increased authentication security comes with potential drawbacks that can lead to account and asset loss. If users lose access to their additional authentication factors for any reason, they will be locked out of their accounts. Consequently, services that provide Multi-Factor Authentication should deploy procedures to allow their users to recover from losing access to their additional factor that are both secure and easy-to-use. In this work, we investigate the security and user experience of Multi-Factor Authentication recovery procedures, and compare their deployment to descriptions on help and support pages. We first evaluate the official help and support pages of 1,303 websites that provide Multi-Factor Authentication and collect documented information about their recovery procedures. Second, we select a subset of 71 websites, create accounts, set up Multi-Factor Authentication, and perform an in-depth investigation of their recovery procedure security and user experience. We find that many websites deploy insecure Multi-Factor Authentication recovery procedures and allowed us to circumvent and disable Multi-Factor Authentication when having access to the accounts' associated email addresses. Furthermore, we commonly observed discrepancies between our in-depth analysis and the official help and support pages, implying that information meant to aid users is often either incorrect or outdated. Based on our findings, we provide recommendations for best practices regarding Multi-Factor Authentication recovery.

cs.CR↗