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Sarah Keedy

Publications and source records attributed to Sarah Keedy.

2 recordsLinked to original sources

Measuring Personal Information Exposure in Mental Health-Related Conversations with LLMs

Large language models (LLMs) are increasingly used for informal mental health support, yet the privacy implications of conversational interaction remain poorly understood. Prior LLM privacy research has focused largely on model-side risks such as memorization and adversarial extraction, leaving personal information inferred from ordinary conversation understudied. We introduce a profile-recovery framework that measures personal information exposure by comparing user profiles with attributes inferred from conversation alone. We generate 240 synthetic multi-turn mental health conversations from profiles sampled from a nationally representative health survey and validate them against real counseling transcripts, finding comparable overall disclosure volume. Across 21 attributes, 33-41% of each profile is recoverable, with 76.5% first-inference and 94.3% any-of-3 accuracy. 239 of 240 conversations expose at least one sensitive mental health attribute, and 45.0\% expose all six. Our findings reveal a gap between disclosure and inferability, motivating HCI approaches to make inference risks legible and support privacy-aware interaction design.

cs.HC↗

Can LLMs Address Mental Health Questions? A Comparison with Human Therapists

Limited access to mental health care has motivated the use of digital tools and conversational agents powered by large language models (LLMs), yet their quality and reception remain unclear. We present a study comparing therapist-written responses to those generated by ChatGPT, Gemini, and Llama for real patient questions. Text analysis showed that LLMs produced longer, more readable, and lexically richer responses with a more positive tone, while therapist responses were more often written in the first person. In a survey with 150 users and 23 licensed therapists, participants rated LLM responses as clearer, more respectful, and more supportive than therapist-written answers. Yet, both groups of participants expressed a stronger preference for human therapist support. These findings highlight the promise and limitations of LLMs in mental health, underscoring the need for designs that balance their communicative strengths with concerns of trust, privacy, and accountability.

cs.HC↗