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Savindu Herath

Publications and source records attributed to Savindu Herath.

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Comparing Sentiment Contagion in AI-Agent and Human Social Networks: Evidence from MOLTBOOK

AI agents are beginning to interact not only with people, but also with one another. We investigate what happens to sentiment in such an AI-only social network: does negativity spread, or do replies calm it down? We study MOLTBOOK, a social network made up of autonomous language-model agents, using almost 2.9 million posts and 1.5 million comments. Negative posts receive many more replies than neutral or positive posts, so negativity still attracts attention. However, replies to negative content usually do not stay negative. They most often become neutral, and there is meager evidence that negative sentiment spreads across days. The main pattern is therefore not a cycle of negativity, but negative attention followed by neutralisation. These findings suggest that AI-agent networks may behave differently from human social networks: they may dampen emotional extremes, while still depending strongly on how interactions are organised.

cs.SI

BanglAssist: A Bengali-English Generative AI Chatbot for Code-Switching and Dialect-Handling in Customer Service

In recent years, large language models (LLMs) have demonstrated exponential improvements that promise transformative opportunities across various industries. Their ability to generate human-like text and ensure continuous availability facilitates the creation of interactive service chatbots aimed at enhancing customer experience and streamlining enterprise operations. Despite their potential, LLMs face critical challenges, such as a susceptibility to hallucinations and difficulties handling complex linguistic scenarios, notably code switching and dialectal variations. To address these challenges, this paper describes the design of a multilingual chatbot for Bengali-English customer service interactions utilizing retrieval-augmented generation (RAG) and targeted prompt engineering. This research provides valuable insights for the human-computer interaction (HCI) community, emphasizing the importance of designing systems that accommodate linguistic diversity to benefit both customers and businesses. By addressing the intersection of generative AI and cultural heterogeneity, this late-breaking work inspires future innovations in multilingual and multicultural HCI.

cs.HC