arXiv subjects

Sergio Jimenez

Publications and source records attributed to Sergio Jimenez.

5 recordsLinked to original sources

arXiv2022

Semantics between customers and providers: The relation between product descriptions, reviews, and customer satisfaction in E-commerce

In social commerce, users dialogue with each other on the topics related to the providers' products. However, the language customers use may vary from the language vendors use on their e-commerce websites and product descriptions. This situation can lead to possible misunderstandings in the social dialogue between customers, and incidental costs in the dialogue between customers and vendors. One possible reason for this difference is that words used by customers may have different meanings compared to those used by product description writers. We present a novel approach to measure this potential lexical-semantic gap for various e-commerce domains using an information-theoretical approach based on a large corpus of user reviews and product descriptions. Additionally, we use neural word embeddings to identify words with the highest semantic drift between reviews and descriptions as a tool to construct a ground truth for the task. We found that low levels of lexical-semantic gap are related to better customer satisfaction. Besides, this work is a step towards a better understanding of the effect of the use of language in e-commerce and social commerce. Potential applications of this technology could lead to better communication between customers and improvements in customer satisfaction, services, and revenue. Furthermore, this study opens up perspectives for applications in other domains with relationships beyond client-vendor, such as citizen-government and patient-healthcare system.

cs.SI↗

arXiv2020

NLP-CIC @ DIACR-Ita: POS and Neighbor Based Distributional Models for Lexical Semantic Change in Diachronic Italian Corpora

We present our systems and findings on unsupervised lexical semantic change for the Italian language in the DIACR-Ita shared-task at EVALITA 2020. The task is to determine whether a target word has evolved its meaning with time, only relying on raw-text from two time-specific datasets. We propose two models representing the target words across the periods to predict the changing words using threshold and voting schemes. Our first model solely relies on part-of-speech usage and an ensemble of distance measures. The second model uses word embedding representation to extract the neighbor's relative distances across spaces and propose "the average of absolute differences" to estimate lexical semantic change. Our models achieved competent results, ranking third in the DIACR-Ita competition. Furthermore, we experiment with the k_neighbor parameter of our second model to compare the impact of using "the average of absolute differences" versus the cosine distance used in Hamilton et al. (2016).

cs.CL↗

arXiv2019

An Ontology-Based Recommender System with an Application to the Star Trek Television Franchise

Collaborative filtering based recommender systems have proven to be extremely successful in settings where user preference data on items is abundant. However, collaborative filtering algorithms are hindered by their weakness against the item cold-start problem and general lack of interpretability. Ontology-based recommender systems exploit hierarchical organizations of users and items to enhance browsing, recommendation, and profile construction. While ontology-based approaches address the shortcomings of their collaborative filtering counterparts, ontological organizations of items can be difficult to obtain for items that mostly belong to the same category (e.g., television series episodes). In this paper, we present an ontology-based recommender system that integrates the knowledge represented in a large ontology of literary themes to produce fiction content recommendations. The main novelty of this work is an ontology-based method for computing similarities between items and its integration with the classical Item-KNN (K-nearest neighbors) algorithm. As a study case, we evaluated the proposed method against other approaches by performing the classical rating prediction task on a collection of Star Trek television series episodes in an item cold-start scenario. This transverse evaluation provides insights into the utility of different information resources and methods for the initial stages of recommender system development. We found our proposed method to be a convenient alternative to collaborative filtering approaches for collections of mostly similar items, particularly when other content-based approaches are not applicable or otherwise unavailable. Aside from the new methods, this paper contributes a testbed for future research and an online framework to collaboratively extend the ontology of literary themes to cover other narrative content.

cs.IR↗

arXiv2019

Toward the Evaluation of Written Proficiency on a Collaborative Social Network for Learning Languages: Yask

Yask is an online social collaborative network for practicing languages in a framework that includes requests, answers, and votes. Since measuring linguistic competence using current approaches is difficult, expensive and in many cases imprecise, we present a new alternative approach based on social networks. Our method, called Proficiency Rank, extends the well-known Page Rank algorithm to measure the reputation of users in a collaborative social graph. First, we extended Page Rank so that it not only considers positive links (votes) but also negative links. Second, in addition to using explicit links, we also incorporate other 4 types of signals implicit in the social graph. These extensions allow Proficiency Rank to produce proficiency rankings for almost all users in the data set used, where only a minority contributes by answering, while the majority contributes only by voting. This overcomes the intrinsic limitation of Page Rank of only being able to rank the nodes that have incoming links. Our experimental validation showed that the reputation/importance of the users in Yask is significantly correlated with their language proficiency. In contrast, their written production was poorly correlated with the vocabulary profiles of the Common European Framework of Reference. In addition, we found that negative signals (votes) are considerably more informative than positive ones. We concluded that the use of this technology is a promising tool for measuring second language proficiency, even for relatively small groups of people.

cs.SI↗

arXiv2014

Scaling up Heuristic Planning with Relational Decision Trees

Current evaluation functions for heuristic planning are expensive to compute. In numerous planning problems these functions provide good guidance to the solution, so they are worth the expense. However, when evaluation functions are misguiding or when planning problems are large enough, lots of node evaluations must be computed, which severely limits the scalability of heuristic planners. In this paper, we present a novel solution for reducing node evaluations in heuristic planning based on machine learning. Particularly, we define the task of learning search control for heuristic planning as a relational classification task, and we use an off-the-shelf relational classification tool to address this learning task. Our relational classification task captures the preferred action to select in the different planning contexts of a specific planning domain. These planning contexts are defined by the set of helpful actions of the current state, the goals remaining to be achieved, and the static predicates of the planning task. This paper shows two methods for guiding the search of a heuristic planner with the learned classifiers. The first one consists of using the resulting classifier as an action policy. The second one consists of applying the classifier to generate lookahead states within a Best First Search algorithm. Experiments over a variety of domains reveal that our heuristic planner using the learned classifiers solves larger problems than state-of-the-art planners.

cs.AI↗