arXiv subjects

Shagun Jhaver

Publications and source records attributed to Shagun Jhaver.

21 records · Page 2Linked to original sources

arXiv2021

Quarantined! Examining the Effects of a Community-Wide Moderation Intervention on Reddit

Should social media platforms override a community's self-policing when it repeatedly break rules? What actions can they consider? In light of this debate, platforms have begun experimenting with softer alternatives to outright bans. We examine one such intervention called quarantining, that impedes direct access to and promotion of controversial communities. Specifically, we present two case studies of what happened when Reddit quarantined the influential communities r/TheRedPill (TRP) and r/The_Donald (TD). Using over 85M Reddit posts, we apply causal inference methods to examine the quarantine's effects on TRP and TD. We find that the quarantine made it more difficult to recruit new members: new user influx to TRP and TD decreased by 79.5% and 58%, respectively. Despite quarantining, existing users' misogyny and racism levels remained unaffected. We conclude by reflecting on the effectiveness of this design friction in limiting the influence of toxic communities and discuss broader implications for content moderation.

cs.SI↗

arXiv2021

Do Platform Migrations Compromise Content Moderation? Evidence from r/The_Donald and r/Incels

When toxic online communities on mainstream platforms face moderation measures, such as bans, they may migrate to other platforms with laxer policies or set up their own dedicated websites. Previous work suggests that within mainstream platforms, community-level moderation is effective in mitigating the harm caused by the moderated communities. It is, however, unclear whether these results also hold when considering the broader Web ecosystem. Do toxic communities continue to grow in terms of their user base and activity on the new platforms? Do their members become more toxic and ideologically radicalized? In this paper, we report the results of a large-scale observational study of how problematic online communities progress following community-level moderation measures. We analyze data from r/The_Donald and r/Incels, two communities that were banned from Reddit and subsequently migrated to their own standalone websites. Our results suggest that, in both cases, moderation measures significantly decreased posting activity on the new platform, reducing the number of posts, active users, and newcomers. In spite of that, users in one of the studied communities (r/The_Donald) showed increases in signals associated with toxicity and radicalization, which justifies concerns that the reduction in activity may come at the expense of a more toxic and radical community. Overall, our results paint a nuanced portrait of the consequences of community-level moderation and can inform their design and deployment.

cs.CY↗

arXiv2018

The View from the Other Side: The Border Between Controversial Speech and Harassment on Kotaku in Action

In this paper, we use mixed methods to study a controversial Internet site: The Kotaku in Action (KiA) subreddit. Members of KiA are part of GamerGate, a distributed social movement. We present an emic account of what takes place on KiA who are they, what are their goals and beliefs, and what rules do they follow. Members of GamerGate in general and KiA in particular have often been accused of harassment. However, KiA site policies explicitly prohibit such behavior, and members insist that they have been falsely accused. Underlying the controversy over whether KiA supports harassment is a complex disagreement about what "harassment" is, and where to draw the line between freedom of expression and censorship. We propose a model that characterizes perceptions of controversial speech, dividing it into four categories: criticism, insult, public shaming, and harassment. We also discuss design solutions that address the challenges of moderating harassment without impinging on free speech, and communicating across different ideologies.

cs.OH↗