arXiv subjects

Smit Desai

Publications and source records attributed to Smit Desai.

25 records · Page 2Linked to original sources

arXiv2024

Beyond Functionality: Co-Designing Voice User Interfaces for Older Adults' Well-being

The global population is rapidly aging, necessitating technologies that promote healthy aging. Voice User Interfaces (VUIs), leveraging natural language interaction, offer a promising solution for older adults due to their ease of use. However, current design practices often overemphasize functionality, neglecting older adults' complex aspirations, psychological well-being, and social connectedness. To address this gap, we conducted co-design sessions with 20 older adults employing an empathic design approach. Half of the participants interacted with a probe involving health information learning, while the others focused on a probe related to exercise. This method engaged participants in collaborative activities to uncover non-functional requirements early in the design process. Results indicate that when encouraged to share their needs within a social context, older adults revealed a range of sensory, aesthetic, hedonic, and social preferences and, more importantly, the specific personas of VUIs. These insights inform the relative importance of these factors in VUI design.

cs.HC↗

arXiv2024

Human and LLM-Based Voice Assistant Interaction: An Analytical Framework for User Verbal and Nonverbal Behaviors

Recent progress in large language model (LLM) technology has significantly enhanced the interaction experience between humans and voice assistants (VAs). This project aims to explore a user's continuous interaction with LLM-based VA (LLM-VA) during a complex task. We recruited 12 participants to interact with an LLM-VA during a cooking task, selected for its complexity and the requirement for continuous interaction. We observed that users show both verbal and nonverbal behaviors, though they know that the LLM-VA can not capture those nonverbal signals. Despite the prevalence of nonverbal behavior in human-human communication, there is no established analytical methodology or framework for exploring it in human-VA interactions. After analyzing 3 hours and 39 minutes of video recordings, we developed an analytical framework with three dimensions: 1) behavior characteristics, including both verbal and nonverbal behaviors, 2) interaction stages--exploration, conflict, and integration--that illustrate the progression of user interactions, and 3) stage transition throughout the task. This analytical framework identifies key verbal and nonverbal behaviors that provide a foundation for future research and practical applications in optimizing human and LLM-VA interactions.

cs.HC↗

arXiv2024

Examining Humanness as a Metaphor to Design Voice User Interfaces

Voice User Interfaces (VUIs) increasingly leverage 'humanness' as a foundational design metaphor, adopting roles like 'assistants,' 'teachers,' and 'secretaries' to foster natural interactions. Yet, this approach can sometimes misalign user trust and reinforce societal stereotypes, leading to socio-technical challenges that might impede long-term engagement. This paper explores an alternative approach to navigate these challenges-incorporating non-human metaphors in VUI design. We report on a study with 240 participants examining the effects of human versus non-human metaphors on user perceptions within health and finance domains. Results indicate a preference for the human metaphor (doctor) over the non-human (health encyclopedia) in health contexts for its perceived enjoyability and likeability. In finance, however, user perceptions do not significantly differ between human (financial advisor) and non-human (calculator) metaphors. Importantly, our research reveals that the explicit awareness of a metaphor's use influences adoption intentions, with a marked preference for non-human metaphors when their metaphorical nature is not disclosed. These findings highlight context-specific conversation design strategies required in integrating non-human metaphors into VUI design, suggesting tradeoffs and design considerations that could enhance user engagement and adoption.

cs.HC↗

arXiv2024

CUI@CHI 2024: Building Trust in CUIs-From Design to Deployment

Conversational user interfaces (CUIs) have become an everyday technology for people the world over, as well as a booming area of research. Advances in voice synthesis and the emergence of chatbots powered by large language models (LLMs), notably ChatGPT, have pushed CUIs to the forefront of human-computer interaction (HCI) research and practice. Now that these technologies enable an elemental level of usability and user experience (UX), we must turn our attention to higher-order human factors: trust and reliance. In this workshop, we aim to bring together a multidisciplinary group of researchers and practitioners invested in the next phase of CUI design. Through keynotes, presentations, and breakout sessions, we will share our knowledge, identify cutting-edge resources, and fortify an international network of CUI scholars. In particular, we will engage with the complexity of trust and reliance as attitudes and behaviours that emerge when people interact with conversational agents.

cs.HC↗

arXiv2023

Using ChatGPT in HCI Research -- A Trioethnography

This paper explores the lived experience of using ChatGPT in HCI research through a month-long trioethnography. Our approach combines the expertise of three HCI researchers with diverse research interests to reflect on our daily experience of living and working with ChatGPT. Our findings are presented as three provocations grounded in our collective experiences and HCI theories. Specifically, we examine (1) the emotional impact of using ChatGPT, with a focus on frustration and embarrassment, (2) the absence of accountability and consideration of future implications in design, and raise (3) questions around bias from a Global South perspective. Our work aims to inspire critical discussions about utilizing ChatGPT in HCI research and advance equitable and inclusive technological development.

cs.HC↗

arXiv2023

Like My Aunt Dorothy: Effects of Conversational Styles on Perceptions, Acceptance and Metaphorical Descriptions of Voice Assistants during Later Adulthood

Little research has investigated the design of conversational styles of voice assistants (VA) for adults in their later adulthood with varying personalities. In this Wizard of Oz experiment, 34 middle-aged (50 to 64 years old) and 24 older adults (65 to 80 years old) participated in a user study at a simulated home, interacting with a VA using either formal or informal language. Older adults with higher agreeableness perceived VA as being more likeable than middle-aged adults. Middle-aged adults showed similar technology acceptance toward the informal and formal VA, and older adults preferred using informal VA, especially those with low agreeableness. Further, while both middle-aged and older adults frequently anthropomorphized VAs by using human metaphors for them, older adults compared formal VA with professionals (e.g., librarians, teachers) and informal VA with their close ones (e.g., spouses, relatives). Overall, the conversational style showed differential effects on the perceptions of middle-aged and older adults, suggesting personalized design implications.

cs.HC↗

arXiv2023

A detailed review of blockchain and cryptocurrency

Cryptocurrency is something that we have all heard about recently, most likely preceded by bitcoin, and how much its prices have boomed over the decade. These cryptocurrencies are actually based on blockchain, a secure datatype, and recently popular form of technology. This paper gives a detailed review about the concept of blockchain and its potential applications, especially elaborating on cryptocurrency, and it also contains a detailed case study of blockchain Dubai.

cs.CR↗