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Sophia Liu

Publications and source records attributed to Sophia Liu.

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Creative Reading: Scaffolding Reading for Transformation

Reading augmentation systems increasingly help readers process text at scale. While these tools address real constraints of time and cognitive load, they often implicitly frame reading as information transmission, or "reading to discard," delegating interpretation and effort to the machine. Yet this delegation changes the outcome of reading. For example, in scholarly reading, deciding what a research text implies and why it matters is central to the work of scholarly production. We propose creative reading as an alternative goal: reading augmentation that supports readers in creating both readings and themselves as readers. By putting literary and narrative theories into conversation with scholarly sensemaking and creativity support, we present a provocation-oriented design space for valuing the process of reading as a way of preserving a plurality of readings and transforming readers over time.

cs.HC

Artographer: a Curatorial Interface for Art Space Exploration

Relating a piece to previously established works is crucial in creating and engaging with art, but AI interfaces tend to obscure such relationships, rather than helping users explore them. Embedding models present new opportunities to support spatially exploring and relating artwork. We built Artographer, an art-exploration system featuring a zoomable 2-D map, constructed from similarity-clustered embeddings of ~16,000 historical artworks. We used Artographer as a design probe to explore how alternative artwork distribution interface design can shape media engagement: we invited 20 participants, including 9 art history scholars, to traverse the map, collecting artworks for a goal-driven task and while freely exploring. We identify values enacted in spatial art discovery (Visibility, Agency, Serendipity, Friction) and consider how these values challenge dominant design paradigms -- in particular, the recommendation systems governing contemporary media distribution platforms. We reimagine a curatorial approach to media distribution, within digital ecosystems where history and culture can thrive.

cs.HC

Chasing RATs: Tracing Reading for and as Creative Activity

Creativity research has privileged making over the interpretive labor that precedes and shapes it. We introduce Reading Activity Traces (RATs), a proposal that treats reading -- broadly defined to include navigating, interpreting, and curating media across interconnected sources -- as creative activity both for future artifacts and as a form of creation in its own right. By tracing trajectories of traversal, association, and reflection as inspectable artifacts, RATs render visible the creative work that algorithmic feeds and AI summarization increasingly compress and automate away. We illustrate this through WikiRAT, a speculative instantiation on Wikipedia, and open new ground for reflective practice, reader modeling, collective sensemaking, and understanding what is lost when human interpretation is automated -- towards designing intelligent tools that preserve it.

cs.HC

Botender: Supporting Communities in Collaboratively Designing AI Agents through Case-Based Provocations

AI agents, or bots, serve important roles in online communities. However, they are often designed by outsiders or a few tech-savvy members, leading to bots that may not align with the broader community's needs. How might communities collectively shape the behavior of community bots? We present Botender, a system that enables communities to collaboratively design LLM-powered bots without coding. With Botender, community members can directly propose, iterate on, and deploy custom bot behaviors tailored to community needs. Botender facilitates testing and iteration on bot behavior through case-based provocations: interaction scenarios generated to spark user reflection and discussion around desirable bot behavior. A validation study found these provocations more useful than standard test cases for revealing improvement opportunities and surfacing disagreements. During a five-day deployment across six Discord servers, Botender supported communities in tailoring bot behavior to their specific needs, showcasing the usefulness of case-based provocations in facilitating collaborative bot design.

cs.HC

Agency Among Agents: Designing with Hypertextual Friction in the Algorithmic Web

Today's algorithm-driven interfaces, from recommendation feeds to GenAI tools, often prioritize engagement and efficiency at the expense of user agency. As systems take on more decision-making, users have less control over what they see and how meaning or relationships between content are constructed. This paper introduces "Hypertextual Friction," a conceptual design stance that repositions classical hypertext principles--friction, traceability, and structure--as actionable values for reclaiming agency in algorithmically mediated environments. Through a comparative analysis of real-world interfaces--Wikipedia vs. Instagram Explore, and Are.na vs. GenAI image tools--we examine how different systems structure user experience, navigation, and authorship. We show that hypertext systems emphasize provenance, associative thinking, and user-driven meaning-making, while algorithmic systems tend to obscure process and flatten participation. We contribute: (1) a comparative analysis of how interface structures shape agency in user-driven versus agent-driven systems, and (2) a conceptual stance that offers hypertextual values as design commitments for reclaiming agency in an increasingly algorithmic web.

cs.HC

Bias Variance Tradeoff in Analysis of Online Controlled Experiments

Many organizations utilize large-scale online controlled experiments (OCEs) to accelerate innovation. Having high statistical power to detect small differences between control and treatment accurately is critical, as even small changes in key metrics can be worth millions of dollars or indicate user dissatisfaction for a very large number of users. For large-scale OCE, the duration is typically short (e.g. two weeks) to expedite changes and improvements to the product. In this paper, we examine two common approaches for analyzing usage data collected from users within the time window of an experiment, which can differ in accuracy and power. The open approach includes all relevant usage data from all active users for the entire duration of the experiment. The bounded approach includes data from a fixed period of observation for each user (e.g. seven days after exposure) after the first time a user became active in the experiment window.

stat.AP

On Heavy-user Bias in A/B Testing

On-line experimentation (also known as A/B testing) has become an integral part of software development. To timely incorporate user feedback and continuously improve products, many software companies have adopted the culture of agile deployment, requiring online experiments to be conducted and concluded on limited sets of users for a short period. While conceptually efficient, the result observed during the experiment duration can deviate from what is seen after the feature deployment, which makes the A/B test result biased. In this paper, we provide theoretical analysis to show that heavy-users can contribute significantly to the bias, and propose a re-sampling estimator for bias adjustment.

stat.AP