arXiv subjects

Stefanie Rinderle-Ma

Publications and source records attributed to Stefanie Rinderle-Ma.

At least 19 recordsLinked to original sources

arXiv2026

Design and Implementation of Agentic Orchestrations and Orchestration of Agents

Agentic Business Process Management has gained momentum recently. The prospect is that the autonomy of AI agents, i.e., predominantly LLM-based agents, can be balanced with a certain level of robustness, tractability, and traceability through a combination with process technology. In this paper, we provide a classification framework for agentic orchestration options along properties such as task specificity, traceability and tractability, autonomy and reactivity, and correctness assurance and present qualitative decision criteria for realizations of different scenarios. We also provide metrics for the quantitative assessment of realization properties and show them through different agentic implementations of a predictive light sensing scenario. Altogether, this work aims at providing properties, criteria, and metrics for the design and implementation of agentic orchestrations and orchestration of agents.

cs.AI↗

arXiv2026

Planning and Scheduling Business Processes under Control-Flow Uncertainty: Extended Version

Scheduling activities in business processes can improve efficiency (e.g., reduce makespan), but is challenging because the exact sequence of activities required to complete a case is often uncertain due to decisions based on data that emerges during execution. Nevertheless, probabilistic information regarding such decisions can often be estimated or derived from historical execution logs, and can help anticipate which execution paths are likely to lead to successful completion. Planning with particular execution paths affects feasibility, i.e., the probability of successful completion, and the expected number of superfluous activities that are planned but never executed. We frame the problem as a chance-constrained optimization problem and present two formulations: A decomposed approach with two stages, a planning stage that minimizes the expected number of superfluous activities subject to a feasibility constraint, and a scheduling stage that minimizes the makespan over the planned activities; and an integrated approach that combines planning and scheduling into a single formulation. Evaluation on two real-world and one synthetic dataset shows that the integrated approach yields superior makespans but is intractable at scale, while the decomposed approach scales to large settings.

cs.AI↗

arXiv2026

Decision-Aware Suffix Prediction and Reasoning of Business Processes

Suffix prediction forecasts the remaining sequence of events of a running case until completion. Most approaches rely on neural networks trained on event logs, which, on average, perform well but struggle with short prefixes or targets belonging to a rare process variant. In such scenarios, the correct path may cross multiple branching decisions, determined primarily by case- and event-level attributes, a signal that NN-based suffix prediction models tend to underweight because they may heavily weight (dense) event labels. Decision mining extracts rules for such decisions from the event log, but has so far been applied only to post-hoc and what-if analysis, not suffix prediction. We therefore extend suffix prediction with decision mining, introducing a decision-aware suffix prediction framework, a neuro-symbolic approach that enables reasoning about predicted events via mined decision rules. Experiments on three of four event logs and three suffix predictors show that the framework can improve suffix prediction, especially for short prefixes but also for rare process variants, and adds intrinsic interpretability.

cs.LG↗

arXiv2026

Digital Innovation through Knowledge Processes

The artefact at the intersection of knowledge and process management is the process, which describes how enterprises are generating value. In knowledge management literature the relation of knowledge and processes is discussed, often leading to the definition of knowledge intensive processes, which entail a high level of human involvement. The process management community on the other hand focuses on the formalization of processes as models that can be executed, monitored, and improved. In this paper we explore the relationship of process resources such as data, objects, artefacts and humans, in order to come to more universal definition of knowledge intensive processes. For this purpose, we analyze different patterns that frequently occur in knowledge management processes, how they are represented in process models, and which types of knowledge are represented by them. The results comprise a categorization of process models into 6 categories that allow to easily see the knowledge intensity as well as a collection of common knowledge process patterns. The patterns were derived from a real-world knowledge gathering process, which includes a wide array of patterns and concepts detailed in this paper. We think that a holistic view on knowledge intensive processes, how to model, execute, monitor, and asses their impact, will speed up and improve the quality of digital transformation projects.

cs.SE↗

arXiv2026

Conversational Process Model Redesign

With the recent success of large language models (LLMs), the idea of AI-augmented Business Process Management systems is becoming more feasible. One of their essential characteristics is the ability to be conversationally actionable, allowing humans to interact with the LLM effectively to perform crucial process life cycle tasks such as process model design and redesign. However, most current research focuses on single-prompt execution and evaluation of results, rather than on continuous interaction between the user and the LLM. In this work, we aim to explore the feasibility of using LLMs to empower domain experts in the creation and redesign of process models in an iterative and effective way. The proposed conversational process model redesign (CPMR) approach receives as input a process model and a redesign request by the user in natural language. Instead of just letting the LLM make changes, the LLM is employed to (a) identify process change patterns from literature, (b) re-phrase the change request to be aligned with an expected wording for the identified pattern (i.e., the meaning), and then to (c) apply the meaning of the change to the process model. This multi-step approach allows for explainable and reproducible changes. In order to ensure the feasibility of the CPMR approach, and to find out how well the patterns from literature can be handled by the LLM, we perform an extensive evaluation, also in comparison to a baseline approach without change patterns. The results show that some patterns are hard to understand by LLMs and by users and that clear change descriptions by users are essential. Overall, we recommend a hybrid approach that identifies all used change patterns and then directly applies those patterns that work correctly and for the others derives follow-up questions in order to improve user input.

cs.AI↗

arXiv2026

Agentic Business Process Management: A Research Manifesto

This paper presents a manifesto that articulates the conceptual foundations of Agentic Business Process Management (APM), an extension of Business Process Management (BPM) for governing autonomous agents executing processes in organizations. From a management perspective, APM represents a paradigm shift from the traditional process view of the business process, driven by the realization of process awareness and an agent-oriented abstraction, where software and human agents act as primary functional entities that perceive, reason, and act within explicit process frames. This perspective marks a shift from traditional, automation-oriented BPM toward systems in which autonomy is constrained, aligned, and made operational through process awareness. We introduce the core abstractions and architectural elements required to realize APM systems and elaborate on four key capabilities that such APM agents must support: framed autonomy, explainability, conversational actionability, and self-modification. These capabilities jointly ensure that agents' goals are aligned with organizational goals and that agents behave in a framed yet proactive manner in pursuing those goals. We discuss the extent to which the capabilities can be realized and identify research challenges whose resolution requires further advances in BPM, AI, and multi-agent systems. The manifesto thus serves as a roadmap for bridging these communities and for guiding the development of APM systems in practice.

cs.AI↗

arXiv2026

An object-centric core metamodel for IoT-enhanced event logs

Advances in Internet-of-Things (IoT) technologies have prompted the integration of IoT devices with business processes (BPs) in many organizations across various sectors, such as manufacturing, healthcare and smart spaces. The proliferation of IoT devices leads to the generation of large amounts of IoT data providing a window on the physical context of BPs, which facilitates the discovery of new insights about BPs using process mining (PM) techniques. However, to achieve these benefits, IoT data need to be combined with traditional process (event) data, which is challenging due to the very different characteristics of IoT and process data, for instance in terms of granularity levels. Recently, several data models were proposed to integrate IoT data with process data, each focusing on different aspects of data integration based on different assumptions and requirements. This fragmentation hampers data exchange and collaboration in the field of PM, e.g., making it tedious for researchers to share data. In this paper, we present a core model synthesizing the most important features of existing data models. As the core model is based on common requirements, it greatly facilitates data sharing and collaboration in the field. A prototypical Python implementation is used to evaluate the model against various use cases and demonstrate that it satisfies these common requirements.

cs.SE↗

arXiv2025

XABPs: Towards eXplainable Autonomous Business Processes

Autonomous business processes (ABPs), i.e., self-executing workflows leveraging AI/ML, have the potential to improve operational efficiency, reduce errors, lower costs, improve response times, and free human workers for more strategic and creative work. However, ABPs may raise specific concerns including decreased stakeholder trust, difficulties in debugging, hindered accountability, risk of bias, and issues with regulatory compliance. We argue for eXplainable ABPs (XABPs) to address these concerns by enabling systems to articulate their rationale. The paper outlines a systematic approach to XABPs, characterizing their forms, structuring explainability, and identifying key BPM research challenges towards XABPs.

cs.SE↗

arXiv2025

A Survey on Event Prediction Methods from a Systems Perspective: Bringing Together Disparate Research Areas

Event prediction is the ability of anticipating future events, i.e., future real-world occurrences, and aims to support the user in deciding on actions that change future events towards a desired state. An event prediction method learns the relation between features of past events and future events. It is applied to newly observed events to predict corresponding future events that are evaluated with respect to the user's desired future state. If the predicted future events do not comply with this state, actions are taken towards achieving desirable future states. Evidently, event prediction is valuable in many application domains such as business and natural disasters. The diversity of application domains results in a diverse range of methods that are scattered across various research areas which, in turn, use different terminology for event prediction methods. Consequently, sharing methods and knowledge for developing future event prediction methods is restricted. To facilitate knowledge sharing on account of a comprehensive integration and assessment of event prediction methods, we take a systems perspective to integrate event prediction methods into a single system, elicit requirements, and assess existing work with respect to the requirements. Based on the assessment, we identify open challenges and discuss future research directions.

cs.AI↗

arXiv2025

Agentic Business Process Management: Practitioner Perspectives on Agent Governance in Business Processes

With the rise of generative AI, industry interest in software agents is growing. Given the stochastic nature of generative AI-based agents, their effective and safe deployment in organizations requires robust governance, which can be facilitated by agentic business process management. However, given the nascence of this new-generation agent notion, it is not clear what BPM practitioners consider to be an agent, and what benefits, risks and governance challenges they associate with agent deployments. To investigate how organizations can effectively govern AI agents, we conducted a qualitative study involving semi-structured interviews with 22 BPM practitioners from diverse industries. They anticipate that agents will enhance efficiency, improve data quality, ensure better compliance, and boost scalability through automation, while also cautioning against risks such as bias, over-reliance, cybersecurity threats, job displacement, and ambiguous decision-making. To address these challenges, the study presents six key recommendations for the responsible adoption of AI agents: define clear business goals, set legal and ethical guardrails, establish human-agent collaboration, customize agent behavior, manage risks, and ensure safe integration with fallback options. Additionally, the paper outlines actions to align traditional BPM with agentic AI, including balancing human and agent roles, redefining human involvement, adapting process structures, and introducing performance metrics. These insights provide a practical foundation for integrating AI agents into business processes while preserving oversight, flexibility, and trust.

cs.SE↗

arXiv2025

An Uncertainty-Aware ED-LSTM for Probabilistic Suffix Prediction

Suffix prediction of business processes forecasts the remaining sequence of events until process completion. Current approaches focus on predicting the most likely suffix, representing a single scenario. However, when the future course of a process is subject to uncertainty and high variability, the expressiveness of such a single scenario can be limited, since other possible scenarios, which together may have a higher overall probability, are overlooked. To address this limitation, we propose probabilistic suffix prediction, a novel approach that approximates a probability distribution of suffixes. The proposed approach is based on an Uncertainty-Aware Encoder-Decoder LSTM (U-ED-LSTM) and a Monte Carlo (MC) suffix sampling algorithm. We capture epistemic uncertainties via MC dropout and aleatoric uncertainties as learned loss attenuation. This technical report presents a comprehensive evaluation of the probabilistic suffix prediction approach's predictive performance and calibration under three different hyperparameter settings, using four real-life and one artificial event log. The results show that: i) probabilistic suffix prediction can outperform most likely suffix prediction, the U-ED-LSTM has reasonable predictive performance, and ii) the model's predictions are well calibrated.

cs.LG↗

arXiv2025

Synchronizing Process Model and Event Abstraction for Grounded Process Intelligence (Extended Version)

Model abstraction (MA) and event abstraction (EA) are means to reduce complexity of (discovered) models and event data. Imagine a process intelligence project that aims to analyze a model discovered from event data which is further abstracted, possibly multiple times, to reach optimality goals, e.g., reducing model size. So far, after discovering the model, there is no technique that enables the synchronized abstraction of the underlying event log. This results in loosing the grounding in the real-world behavior contained in the log and, in turn, restricts analysis insights. Hence, in this work, we provide the formal basis for synchronized model and event abstraction, i.e., we prove that abstracting a process model by MA and discovering a process model from an abstracted event log yields an equivalent process model. We prove the feasibility of our approach based on behavioral profile abstraction as non-order preserving MA technique, resulting in a novel EA technique.

cs.AI↗

arXiv2025

Privacy and Confidentiality Requirements Engineering for Process Data

The application and development of process mining techniques face significant challenges due to the lack of publicly available real-life event logs. One reason for companies to abstain from sharing their data are privacy and confidentiality concerns. Privacy concerns refer to personal data as specified in the GDPR and have been addressed in existing work by providing privacy-preserving techniques for event logs. However, the concept of confidentiality in event logs not pertaining to individuals remains unclear, although they might contain a multitude of sensitive business data. This work addresses confidentiality of process data based on the privacy and confidentiality engineering method (PCRE). PCRE interactively explores privacy and confidentiality requirements regarding process data with different stakeholders and defines privacy-preserving actions to address possible concerns. We co-construct and evaluate PCRE based on structured interviews with process analysts in two manufacturing companies. PCRE is generic, hence applicable in different application domains. The goal is to systematically scrutinize process data and balance the trade-off between privacy and utility loss.

cs.SE↗

arXiv2025

Beyond Yes or No: Predictive Compliance Monitoring Approaches for Quantifying the Magnitude of Compliance Violations

Most existing process compliance monitoring approaches detect compliance violations in an ex post manner. Only predicate prediction focuses on predicting them. However, predicate prediction provides a binary yes/no notion of compliance, lacking the ability to measure to which extent an ongoing process instance deviates from the desired state as specified in constraints. Here, being able to quantify the magnitude of violation would provide organizations with deeper insights into their operational performance, enabling informed decision making to reduce or mitigate the risk of non-compliance. Thus, we propose two predictive compliance monitoring approaches to close this research gap. The first approach reformulates the binary classification problem as a hybrid task that considers both classification and regression, while the second employs a multi-task learning method to explicitly predict the compliance status and the magnitude of violation for deviant cases simultaneously. In this work, we focus on temporal constraints as they are significant in almost any application domain, e.g., health care. The evaluation on synthetic and real-world event logs demonstrates that our approaches are capable of quantifying the magnitude of violations while maintaining comparable performance for compliance predictions achieved by state-of-the-art approaches.

cs.LG↗

arXiv2025

Large Process Models: A Vision for Business Process Management in the Age of Generative AI

The continued success of Large Language Models (LLMs) and other generative artificial intelligence approaches highlights the advantages that large information corpora can have over rigidly defined symbolic models, but also serves as a proof-point of the challenges that purely statistics-based approaches have in terms of safety and trustworthiness. As a framework for contextualizing the potential, as well as the limitations of LLMs and other foundation model-based technologies, we propose the concept of a Large Process Model (LPM) that combines the correlation power of LLMs with the analytical precision and reliability of knowledge-based systems and automated reasoning approaches. LPMs are envisioned to directly utilize the wealth of process management experience that experts have accumulated, as well as process performance data of organizations with diverse characteristics, e.g.,\ regarding size, region, or industry. In this vision, the proposed LPM would allow organizations to receive context-specific (tailored) process and other business models, analytical deep-dives, and improvement recommendations. As such, they would allow to substantially decrease the time and effort required for business transformation, while also allowing for deeper, more impactful, and more actionable insights than previously possible. We argue that implementing an LPM is feasible, but also highlight limitations and research challenges that need to be solved to implement particular aspects of the LPM vision.

cs.SE↗

arXiv2024

Design of a Quality Management System based on the EU Artificial Intelligence Act

The EU AI Act mandates that providers and deployers of high-risk AI systems establish a quality management system (QMS). Among other criteria, a QMS shall help verify and document the AI system design and quality and monitor the proper implementation of all high-risk AI system requirements. Current research rarely explores practical solutions for implementing the EU AI Act. Instead, it tends to focus on theoretical concepts. As a result, more attention must be paid to tools that help humans actively check and document AI systems and orchestrate the implementation of all high-risk AI system requirements. Therefore, this paper introduces a new design concept and prototype for a QMS as a microservice Software as a Service web application. It connects directly to the AI system for verification and documentation and enables the orchestration and integration of various sub-services, which can be individually designed, each tailored to specific high-risk AI system requirements. The first version of the prototype connects to the Phi-3-mini-128k-instruct LLM as an example of an AI system and integrates a risk management system and a data management system. The prototype is evaluated through a qualitative assessment of the implemented requirements, a GPU memory and performance analysis, and an evaluation with IT, AI, and legal experts.

cs.SE↗

arXiv2024

Collaboration Miner: Discovering Collaboration Petri Nets (Extended Version)

Most existing process discovery techniques aim to mine models of process orchestrations that represent behavior of cases within one business process. Collaboration process discovery techniques mine models of collaboration processes that represent behavior of collaborating cases within multiple process orchestrations that interact via collaboration concepts such as organizations, agents, and services. While workflow nets are mostly mined for process orchestrations, a standard model for collaboration processes is missing. Hence, in this work, we rely on the newly proposed collaboration Petri nets and show that in combination with the newly proposed Collaboration Miner (CM), the resulting representational bias is lower than for existing models. Moreover, CM can discover heterogeneous collaboration concepts and types such as resource sharing and message exchange, resulting in fitting and precise collaboration Petri nets. The evaluation shows that CM achieves its design goals: no assumptions on concepts and types as well as fitting and precise models, based on 26 artificial and real-world event logs from literature.

cs.FL↗

arXiv2024

A Systematic Review of Business Process Improvement: Achievements and Potentials in Combining Concepts from Operations Research and Business Process Management

Business Process Management and Operations Research are two research fields that both aim to enhance value creation in organizations. While Business Process Management has historically emphasized on providing precise models, Operations Research has focused on constructing tractable models and their solutions. This systematic literature review identifies and analyzes work that uses combined concepts from both disciplines. In particular, it analyzes how business process models have been conceptualized as mathematical models and which optimization techniques have been applied to these models. Results indicate a strong focus on resource allocation and scheduling problems. Current approaches often lack support of the stochastic nature of many problems, and do only sparsely use information from process models or from event logs, such as resource-related information or information from the data perspective.

cs.SE↗