arXiv subjects

Stephen G. MacDonell

Publications and source records attributed to Stephen G. MacDonell.

At least 55 records · Page 3Linked to original sources

arXiv2021

Towards an Understanding of Why and How ICT Projects Are Initiated: Analysis via Repertory Grid

Contemporary business innovation relies increasingly on information and communications technology (ICT) solutions. As ICT initiatives are generally implemented via projects the management of ICT projects has come under increasing scrutiny. ICT projects continue to fail; as a result, while research in ICT project management has indeed increased, many challenges for research and practice remain. Many studies have addressed the execution and management of ICT projects and the many factors that might relate to project outcomes. Very few, however, have considered ICT project initiation and the crucial decisions made at that very early, pre-life cycle stage. The primary intent of this research is therefore to investigate ICT projects with a particular focus on their initiation. In doing so we wished to understand why ICT projects are started, and how they are moved from idea or proposal to supported reality. A combination of semi-structured interviews and the repertory grid data collection and analysis method was employed to investigate and validate the motivating factors that influence individual IT Managers' project initiation decisions and the methods they use to transition from idea to enacted project. Our results showed that there are indeed multiple underlying reasons for the decisions made at this early stage and that there are some especially common decision drivers. Some were expected, in the sense that they mapped to recommended best practice. For instance, most projects are motivated by a desire to achieve efficiencies or cost savings, and their potential tends to be assessed using cost benefit analysis. Other results were more surprising - competitor pressure was not a common driver for ICT project initiation in our analysis. Unsurprisingly, formal evaluation methods are more frequently used to assess project proposals when those projects are larger and higher profile. (Abridged)

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arXiv2021

On Satisfying the Android OS Community: User Feedback Still Central to Developers' Portfolios

End-users play an integral role in identifying requirements, validating software features' usefulness, locating defects, and in software product evolution in general. Their role in these activities is especially prominent in online application distribution platforms (OADPs), where software is developed for many potential users, and for which the traditional processes of requirements gathering and negotiation with a single group of end-users do not apply. With such vast access to end-users, however, comes the challenge of how to prioritize competing requirements in order to satisfy previously unknown user groups, especially with early releases of a product. One highly successful product that has managed to overcome this challenge is the Android Operating System (OS). While the requirements of early versions of the Android OS likely benefited from market research, new features in subsequent releases appear to have benefitted extensively from user reviews. Thus, lessons learned about how Android developers have managed to satisfy the user community over time could usefully inform other software products. We have used data mining and natural language processing (NLP) techniques to investigate the issues that were logged by the Android community, and how Google's remedial efforts correlated with users' requests. We found very strong alignment between end-users' top feature requests and Android developers' responses, particularly for the more recent Android releases. Our findings suggest that effort spent responding to end-users' loudest calls may be integral to software systems' survival, and a product's overall success.

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arXiv2021

Combining Dynamic Analysis and Visualization to Explore the Distribution of Unit Test Suites

As software systems have grown in scale and complexity the test suites built alongside those systems have also become increasingly complex. Understanding key aspects of test suites, such as their coverage of production code, is important when maintaining or reengineering systems. This work investigates the distribution of unit tests in Open Source Software (OSS) systems through the visualization of data obtained from both dynamic and static analysis. Our long-term aim is to support developers in their understanding of test distribution and the relationship of tests to production code. We first obtain dynamic coupling information from five selected OSS systems and we then map the test and production code results. The mapping is shown in graphs that depict both the dependencies between classes and static test information. We analyze these graphs using Centrality metrics derived from graph theory and SNA. Our findings suggest that, for these five systems at least, unit test and dynamic coupling information 'do not match', in that unit tests do not appear to be distributed in line with the systems' dynamic coupling. We contend that, by mapping dynamic coupling data onto unit test information, and through the use of software metrics and visualization, we can locate central system classes and identify to which classes unit testing effort has (or has not) been dedicated.

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arXiv2021

Progress Report on a Proposed Theory for Software Development

There is growing acknowledgement within the software engineering community that a theory of software development is needed to integrate the myriad methodologies that are currently popular, some of which are based on opposing perspectives. We have been developing such a theory for a number of years. In this position paper, we overview our theory along with progress made thus far. We suggest that, once fully developed, this theory, or one similar to it, may be applied to support situated software development, by providing an overarching model within which software initiatives might be categorised and understood. Such understanding would inevitably lead to greater predictability with respect to outcomes.

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arXiv2021

Onshore to Near-Shore Outsourcing Transitions: Unpacking Tensions

This study is directed towards highlighting tensions of incoming and outgoing vendors during outsourcing in a near-shore context. Incoming-and-outgoing of vendors generate a complex form of relationship in which the participating organizations cooperate and compete simultaneously. It is of great importance to develop knowledge about this kind of relationship typically in the current GSE-related multi-sourcing environment. We carried out a longitudinal case study and utilized data from the 'Novopay' project, which is available in the public domain. This project involved an outgoing New Zealand based vendor and incoming Australian based vendor. The results show that the demand for the same human resources, dependency upon cooperation and collaboration between vendors, reliance on each other system's configurations and utilizing similar strategies by the client, which worked for the previous vendor, generated a set of tensions which needed to be continuously managed throughout the project.

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arXiv2021

They'll Know It When They See It: Analyzing Post-Release Feedback from the Android Community

It is known that user involvement and user-centered design enhance system acceptance, particularly when end-users' views are considered early in the process. However, the increasingly common method of system deployment, through frequent releases via an online application distribution platform, relies more on post-release feedback from a virtual community. Such feedback may be received from large and diverse communities of users, posing challenges to developers in terms of extracting and identifying the most pressing requests to address. In seeking to tackle these challenges we have used natural language processing techniques to study enhancement requests logged by the Android community. We observe that features associated with a specific subset of topics were most frequently requested for improvement, and that end-users expressed particular discontent with the Jellybean release. End-users also tended to request improvements to specific issues together, potentially posing a prioritization challenge to Google.

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arXiv2021

Communication and Personality Profiles of Global Software Developers

Context: Prior research has established that a small proportion of individuals dominate team communication during global software development. It is not known, however, how these members' contributions affect their teams' knowledge diffusion process, or whether their personality profiles are responsible for their dominant presence. Objective: We set out to address this gap through the study of repository artifacts. Method: Artifacts from ten teams were mined from the IBM Rational Jazz repository. We employed social network analysis (SNA) to group practitioners into two clusters, Top Members and Others, based on the numbers of messages they communicated and their engagement in task changes. SNA metrics (density, in-degree and closeness) were then used to study practitioners' importance in knowledge diffusion. Thereafter, we performed psycholinguistic analysis on practitioners' messages using linguistic dimensions that had been previously correlated with the Big Five personality profiles. Results: For our sample of 146 practitioners we found that Top Members occupied critical roles in knowledge diffusion, and demonstrated more openness to experience than the Others. Additionally, all personality profiles were represented during teamwork, although openness to experience, agreeableness and extroversion were particularly evident. However, no specific personality predicted members' involvement in knowledge diffusion. Conclusion: Task assignment that promotes highly connected team communication networks may mitigate tacit knowledge loss in global software teams. Additionally, while members expressing openness to experience are likely to be particularly driven to perform, this is not entirely responsible for a global team's success.

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arXiv2021

Analyzing Confidentiality and Privacy Concerns: Insights from Android Issue Logs

Context: Post-release user feedback plays an integral role in improving software quality and informing new features. Given its growing importance, feedback concerning security enhancements is particularly noteworthy. In considering the rapid uptake of Android we have examined the scale and severity of Android security threats as reported by its stakeholders. Objective: We systematically mine Android issue logs to derive insights into stakeholder perceptions and experiences in relation to certain Android security issues. Method: We employed contextual analysis techniques to study issues raised regarding confidentiality and privacy in the last three major Android releases, considering covariance of stakeholder comments, and the level of consistency in user preferences and priorities. Results: Confidentiality and privacy concerns varied in severity, and were most prevalent over Jelly Bean releases. Issues raised in regard to confidentiality related mostly to access, user credentials and permission management, while privacy concerns were mainly expressed about phone locking. Community users also expressed divergent preferences for new security features, ranging from more relaxed to very strict. Conclusion: Strategies that support continuous corrective measures for both old and new Android releases would likely maintain stakeholder confidence. An approach that provides users with basic default security settings, but with the power to configure additional security features if desired, would provide the best balance for Android's wide cohort of stakeholders.

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arXiv2021

Combining Text Mining and Visualization Techniques to Study Teams' Behavioral Processes

There is growing interest in mining software repository data to understand, and predict, various aspects of team processes. In particular, text mining and natural-language processing (NLP) techniques have supported such efforts. Visualization may also supplement text mining to reveal unique multi-dimensional insights into software teams' behavioral processes. We demonstrate the utility of combining these approaches in this study. Future application of these methods to the study of teams' behavioral processes offers promise for both research and practice.

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arXiv2021

Personality Profiles of Global Software Developers

Context: Individuals' personality traits have been shown to influence their behavior during team work. In particular, positive group attitudes are said to be essential for distributed and global software development efforts where collaboration is critical to project success. Objective: Given this, we have sought to study the influence of global software practitioners' personality profiles from a psycholinguistic perspective. Method: Artifacts from ten teams were selected from the IBM Rational Jazz repository and mined. We employed social network analysis (SNA) techniques to identify and group practitioners into two clusters based on the numbers of messages they communicated, Top Members and Others, and used standard statistical techniques to assess practitioners' engagement in task changes associated with work items. We then performed psycholinguistic analysis on practitioners' messages using linguistic dimensions of the LIWC tool that had been previously correlated with the Big Five personality profiles. Results: For our sample of 146 practitioners, we found that the Top Members demonstrated more openness to experience than the Other practitioners. Additionally, practitioners involved in usability-related tasks were found to be highly extroverted, and coders were most neurotic and conscientious. Conclusion: High levels of organizational and inter-personal skills may be useful for those operating in distributed settings, and personality diversity is likely to boost team performance.

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arXiv2021

Categorising Software Contexts: Research-in-Progress

A growing number of researchers suggest that software process must be tailored to a project's context to achieve maximal performance. Researchers have studied 'context' in an ad-hoc way, with focus on those contextual factors that appear to be of significance. The result is that we have no useful basis upon which to contrast and compare studies. We are currently researching a theoretical basis for software context for the purpose of tailoring and note that a deeper consideration of the meaning of the term 'context' is required before we can proceed. In this paper, we examine the term and present a model based on insights gained from our initial categorisation of contextual factors from the literature. We test our understanding by analysing a further six documents. Our contribution thus far is a model that we believe will support a theoretical operationalisation of software context for the purpose of process tailoring.

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arXiv2021

Investigating a Conceptual Construct for Software Context

A growing number of empirical software engineering researchers suggest that a complementary focus on theory is required if the discipline is to mature. A first step in theory-building involves the establishment of suitable theoretical constructs. For researchers studying software projects, the lack of a theoretical construct for context is problematic for both experimentation and effort estimation. For experiments, insufficiently understood contextual factors confound results, and for estimation, unstated contextual factors affect estimation reliability. We have earlier proposed a framework that we suggest may be suitable as a construct for context i.e. represents a minimal, spanning set for the space of software contexts. The framework has six dimensions, described as Who, Where, What, When, How and Why. In this paper, we report the outcomes of a pilot study to test its suitability by categorising contextual factors from the software engineering literature into the framework. We found that one of the dimensions, Why, does not represent context, but rather is associated with objectives. We also identified some factors that do not clearly fit into the framework and require further investigation. Our contributions are the pursuing of a theoretical approach to understanding software context, the initial establishment and evaluation of a construct for context and the exposure of a lack of clarity of meaning in many 'contexts' currently applied as factors for estimating project outcomes.

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arXiv2021

Relating IS Developers' Attitudes to Engagement

Increasing effort is being directed to understanding the personality profiles of highly engaged information systems (IS) developers and the impact of such profiles on development outcomes. However, there has been a lesser degree of attention paid to studying attitudes at a fine-grained level, and relating such attitudes to developers' in-process activities, in spite of the fact that social motivation theory notes the importance of such a relationship in general group work. We have therefore applied linguistic analysis, text mining and visualization, and statistical analysis techniques to artefacts developed by 474 developers to study these issues. Our results indicate that our sample of IS developers conveyed a range of attitudes while working to deliver systems features, and those practitioners who communicated the most were also the most engaged. Additionally, of eight linguistic dimensions considered, expressions regarding work and achievement, as well as insightful attitudes, were most closely related to developers' engagement. Accordingly, team diversity and the provision of active support for outcome-driven developers may contribute positively to maintaining team balance and performance.

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arXiv2021

Understanding the attitudes, knowledge sharing behaviors and task performance of core developers: A longitudinal study

Context: Prior research has established that a few individuals generally dominate project communication and source code changes during software development, regardless of task assignments at project initiation. Objective: While this phenomenon has been noted, prior research has not sought to understand these dominant individuals. Previous work has found that core communicators are the gatekeepers of their teams' knowledge, and the performance of these members was correlated with their teams' success. Building on this work, we have employed a longitudinal approach to study the way core developers' attitudes, knowledge sharing behaviors and task performance change over the course of their project. Method: We first used Social Network Analysis (SNA) and standard statistical analysis techniques to identify and select artifacts and central practitioners from ten different software development teams. We then applied psycholinguistic analysis and directed content analysis (CA) techniques to interpret the content of these practitioners' messages. Finally, we inspected core developers' activities at various points in time during systems' development. Results: Among our findings, we observe that core developers' attitudes and knowledge sharing behaviors were linked to their involvement in actual software development and the demands of their wider project teams. However, core developers appeared to naturally possess high levels of insightful characteristics. Conclusion: Project performance would likely benefit from strategies aimed at surrounding core developers with other competent communicators. Core developers should also be supported by a wider team who are willing to ask questions and challenge their ideas. Finally, the availability of adequate communication channels would help with maintaining positive team climate especially in distributed developments.(Abridged)

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arXiv2021

A Visual Analysis Approach to Update Systematic Reviews

Context: In order to preserve the value of Systematic Reviews (SRs), they should be frequently updated considering new evidence that has been produced since the completion of the previous version of the reviews. However, the update of an SR is a time consuming, manual task. Thus, many SRs have not been updated as they should be and, therefore, they are currently outdated. Objective: The main contribution of this paper is to support the update of SRs. Method: We propose USR-VTM, an approach based on Visual Text Mining (VTM) techniques, to support selection of new evidence in the form of primary studies. We then present a tool, named Revis, which supports our approach. Finally, we evaluate our approach through a comparison of outcomes achieved using USR-VTM versus the traditional (manual) approach. Results: Our results show that USR-VTM increases the number of studies correctly included compared to the traditional approach. Conclusions: USR-VTM effectively supports the update of SRs.

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arXiv2021

The Impact of Sampling and Rule Set Size on Generated Fuzzy Inference System Predictive Accuracy: Analysis of a Software Engineering Data Set

Software project management makes extensive use of predictive modeling to estimate product size, defect proneness and development effort. Although uncertainty is acknowledged in these tasks, fuzzy inference systems, designed to cope well with uncertainty, have received only limited attention in the software engineering domain. In this study we empirically investigate the impact of two choices on the predictive accuracy of generated fuzzy inference systems when applied to a software engineering data set: sampling of observations for training and testing; and the size of the rule set generated using fuzzy c-means clustering. Over ten samples we found no consistent pattern of predictive performance given certain rule set size. We did find, however, that a rule set compiled from multiple samples generally resulted in more accurate predictions than single sample rule sets. More generally, the results provide further evidence of the sensitivity of empirical analysis outcomes to specific model-building decisions.

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arXiv2021

Using Visual Text Mining to Support the Study Selection Activity in Systematic Literature Reviews

Background: A systematic literature review (SLR) is a methodology used to aggregate all relevant existing evidence to answer a research question of interest. Although crucial, the process used to select primary studies can be arduous, time consuming, and must often be conducted manually. Objective: We propose a novel approach, known as 'Systematic Literature Review based on Visual Text Mining' or simply SLR-VTM, to support the primary study selection activity using visual text mining (VTM) techniques. Method: We conducted a case study to compare the performance and effectiveness of four doctoral students in selecting primary studies manually and using the SLR-VTM approach. To enable the comparison, we also developed a VTM tool that implemented our approach. We hypothesized that students using SLR-VTM would present improved selection performance and effectiveness. Results: Our results show that incorporating VTM in the SLR study selection activity reduced the time spent in this activity and also increased the number of studies correctly included. Conclusions: Our pilot case study presents promising results suggesting that the use of VTM may indeed be beneficial during the study selection activity when performing an SLR.

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arXiv2021

Analysing the use of graphs to represent the results of Systematic Reviews in Software Engineering

The presentation of results from Systematic Literature Reviews (SLRs) is generally done using tables. Prior research suggests that results summarized in tables are often difficult for readers to understand. One alternative to improve results' comprehensibility is to use graphical representations. The aim of this work is twofold: first, to investigate whether graph representations result is better comprehensibility than tables when presenting SLR results; second, to investigate whether interpretation using graphs impacts on performance, as measured by the time consumed to analyse and understand the data. We selected an SLR published in the literature and used two different formats to represent its results - tables and graphs, in three different combinations: (i) table format only; (ii) graph format only; and (iii) a mixture of tables and graphs. We conducted an experiment that compared the performance and capability of experts in SLR, as well as doctoral and masters students, in analysing and understanding the results of the SLR, as presented in one of the three different forms. We were interested in examining whether there is difference between the performance of participants using tables and graphs. The graphical representation of SLR data led to a reduction in the time taken for its analysis, without any loss in data comprehensibility. For our sample the analysis of graphical data proved to be faster than the analysis of tabular data. However , we found no evidence of a difference in comprehensibility whether using tables, graphical format or a combination. Overall we argue that graphs are a suitable alternative to tables when it comes to representing the results of an SLR.

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