arXiv subjects

Subhrangshu Nandi

Publications and source records attributed to Subhrangshu Nandi.

3 recordsLinked to original sources

arXiv2026

SOP-Bench: Complex Industrial SOPs for Evaluating LLM Agents

LLM-based agents struggle to execute complex, multi-step Standard Operating Procedures (SOPs) that are fundamental to industrial automation. Existing benchmarks fail to capture the procedural complexity and tool orchestration demands of real-world workflows. We introduce SOP-Bench, a benchmark of 2,000+ tasks from human expert-authored SOPs across 12 business domains (healthcare, logistics, finance, content moderation, etc.). Using a human-AI collaborative framework, experts crafted authentic SOPs while AI generated artifacts (tools, APIs, datasets), all human-validated, yielding realistic tasks with executable interfaces and ground-truth outputs. SOP-Bench serves as a research enabler for systematically investigating agent architectures, model capabilities, and deployment considerations across diverse procedural tasks. We demonstrate its utility through illustrative experiments with a subset of frontier models across Function-Calling (FC) and ReAct agents, revealing critical insights. For example, (1) newer models do not guarantee better performance - Claude 4 family outperforms Claude 4.5 family on ReAct tasks (Claude 4 Opus: 72.4% vs. Claude 4.5 Sonnet: 63.3% task success rate), demonstrating that production upgrades require validation; (2) no single model-agent combination dominates: best performances range from 57% to 100% depending on domain. These examples illustrate how SOP-Bench enables isolating and studying specific dimensions of agent performance without costly production experiments. Our goal is not to rank model capabilities or build optimal agents, but to provide a rigorous evaluation framework that enables the researchers and practitioners to systematically investigate agent design choices, model selection, and deployment strategies. We release the benchmark at https://github.com/amazon-science/sop-bench.

cs.AI↗

arXiv2024

Prompt Perturbation Consistency Learning for Robust Language Models

Large language models (LLMs) have demonstrated impressive performance on a number of natural language processing tasks, such as question answering and text summarization. However, their performance on sequence labeling tasks such as intent classification and slot filling (IC-SF), which is a central component in personal assistant systems, lags significantly behind discriminative models. Furthermore, there is a lack of substantive research on the robustness of LLMs to various perturbations in the input prompts. The contributions of this paper are three-fold. First, we show that fine-tuning sufficiently large LLMs can produce IC-SF performance comparable to discriminative models. Next, we systematically analyze the performance deterioration of those fine-tuned models due to three distinct yet relevant types of input perturbations - oronyms, synonyms, and paraphrasing. Finally, we propose an efficient mitigation approach, Prompt Perturbation Consistency Learning (PPCL), which works by regularizing the divergence between losses from clean and perturbed samples. Our experiments demonstrate that PPCL can recover on average 59% and 69% of the performance drop for IC and SF tasks, respectively. Furthermore, PPCL beats the data augmentation approach while using ten times fewer augmented data samples.

cs.CL↗

arXiv2023

Measuring and Mitigating Local Instability in Deep Neural Networks

Deep Neural Networks (DNNs) are becoming integral components of real world services relied upon by millions of users. Unfortunately, architects of these systems can find it difficult to ensure reliable performance as irrelevant details like random initialization can unexpectedly change the outputs of a trained system with potentially disastrous consequences. We formulate the model stability problem by studying how the predictions of a model change, even when it is retrained on the same data, as a consequence of stochasticity in the training process. For Natural Language Understanding (NLU) tasks, we find instability in predictions for a significant fraction of queries. We formulate principled metrics, like per-sample ``label entropy'' across training runs or within a single training run, to quantify this phenomenon. Intriguingly, we find that unstable predictions do not appear at random, but rather appear to be clustered in data-specific ways. We study data-agnostic regularization methods to improve stability and propose new data-centric methods that exploit our local stability estimates. We find that our localized data-specific mitigation strategy dramatically outperforms data-agnostic methods, and comes within 90% of the gold standard, achieved by ensembling, at a fraction of the computational cost

cs.LG↗