arXiv subjects

Sungsoo Ray Hong

Publications and source records attributed to Sungsoo Ray Hong.

15 recordsLinked to original sources

arXiv2026

Attune: A Self-Annotation Tool for Understanding Robot Operator Attention Profiles

Deploying robot fleets in complex, real-world environments requires human operators to supervise multiple robots simultaneously. Managing operator attention is a fundamental challenge of designing multi-robot supervision interfaces, encompassing both feed layout and feed content (i.e., robot behavior design). Thus far, designers lack empirical guidance on the latter-how to change a robot's behavior to capture, sustain, or relinquish operator attention during multi-robot supervision. In our vision of the future, designers should be able to use this guidance to calibrate robot behavior to different operator attention profiles. Treating operator eye gaze as a robot behavior design clue, we created a pre-deployment elicitation tool called Attune. Attune automatically identifies when meaningful gaze shifts occur, provides AI assistance for annotating why shifts occurred, and outputs a summary of operator gaze patterns for operator review. We evaluated Attune through a user study in which participants annotated the visual triggers that drew their attention. Our findings unveil variation in observed gaze patterns and reveal how Attune helps characterize operator attention.

cs.RO↗

arXiv2026

Understanding ADHD Productivity in Construction Work: Toward AI-enabled VR Interventions

Attention-Deficit/Hyperactivity Disorder (ADHD) is identified as the most prevalent neurodivergent condition in the construction industry. While the construction industry may broaden employment opportunities, little is known about how ADHD traits shape workers' performance, sustained attention, and situational awareness in dynamic job-site environments. This work presents an exploratory interview study aimed at understanding how ADHD traits influence construction-specific productivity and how future interventions can reduce challenges while amplifying strengths. We conducted semi-structured interviews with construction workers with ADHD, safety managers, and ADHD researchers to capture their perspectives on attentional demands, task coordination, and workplace adaptation. As part of these discussions, participants also reflected on the potential of combining artificial intelligence (AI) and virtual reality (VR) to support future ADHD workers. Our analysis identifies two overarching themes: (1) workplace challenges, capturing difficulties that arise from both the nature of construction work and the specific needs of ADHD workers, and (2) productivity support strategies, describing effective methods to sustain focus and task engagement. Further, we derive design requirements for AI and VR-enabled interventions that provide adaptive attentional scaffolding, mediated social presence, and motivational support. We conclude by discussing how these insights can inform the future development of ADHD productivity enhancement support.

cs.HC↗

arXiv2026

Designing Multi-Robot Ground Video Sensemaking with Public Safety Professionals

Videos from fleets of ground robots can advance public safety by providing scalable situational awareness and reducing professionals' burden. Yet little is known about how to design and integrate multi-robot videos into public safety workflows. Collaborating with six police agencies, we examined how such videos could be made practical. In Study 1, we presented the first testbed for multi-robot ground video sensemaking. The testbed includes 38 events-of-interest (EoI) relevant to public safety, a dataset of 20 robot patrol videos (10 day/night pairs) covering EoI types, and 6 design requirements aimed at improving current video sensemaking practices. In Study 2, we built MRVS, a tool that augments multi-robot patrol video streams with a prompt-engineered video understanding model. Participants reported reduced manual workload and greater confidence with LLM-based explanations, while noting concerns about false alarms and privacy. We conclude with implications for designing future multi-robot video sensemaking tools.

cs.HC↗

arXiv2026

Applying Ground Robot Fleets in Urban Search: Understanding Professionals' Operational Challenges and Design Opportunities

Urban searches demand rapid, defensible decisions and sustained physical effort under high cognitive and situational load. Incident commanders must plan, coordinate, and document time-critical operations, while field searchers execute evolving tasks in uncertain environments. With recent advances in technology, ground-robot fleets paired with computer-vision-based situational awareness and LLM-powered interfaces offer the potential to ease these operational burdens. However, no dedicated studies have examined how public safety professionals perceive such technologies or envision their integration into existing practices, risking building technically sophisticated yet impractical solutions. To address this gap, we conducted focus-group sessions with eight police officers across five local departments in Virginia. Our findings show that ground robots could reduce professionals' reliance on paper references, mental calculations, and ad-hoc coordination, alleviating cognitive and physical strain in four key challenge areas: (1) partitioning the workforce across multiple search hypotheses, (2) retaining group awareness and situational awareness, (3) building route planning that fits the lost-person profile, and (4) managing cognitive and physical fatigue under uncertainty. We further identify four design opportunities and requirements for future ground-robot fleet integration in public-safety operations: (1) scalable multi-robot planning and control interfaces, (2) agency-specific route optimization, (3) real-time replanning informed by debrief updates, and (4) vision-assisted cueing that preserves operational trust while reducing cognitive workload. We conclude with design implications for deployable, accountable, and human-centered urban-search support systems

cs.HC↗

arXiv2025

You Are Not Alone: Designing Body Doubling for ADHD in Virtual Reality

Adults with Attention Deficit Hyperactivity Disorder (ADHD) experience challenges sustaining attention in the workplace. Body doubling, the concept of working alongside another person, has been proposed as a productivity aid for ADHD and other neurodivergent populations (NDs). However, prior work found no conclusive effectiveness and noted NDs' discomfort with social presence. This work investigates body doubling as an ADHD centered productivity strategy in construction tasks. In Study 1, we explored challenges ADHD workers face in construction and identified design insights. In Study 2, we implemented a virtual reality bricklaying task under three conditions: (C1) alone, (C2) with a human body double, and (C3) with an AI body double. Results from 12 participants show they finished tasks faster and perceived greater accuracy and sustained attention in C2 and C3 compared to C1. While body doubling was clearly preferred, opinions diverged between conditions. Our findings verify its effect and offer design implications for future interventions.

cs.HC↗

arXiv2024

Col-Con: A Virtual Reality Simulation Testbed for Exploring Collaborative Behaviors in Construction

Virtual reality is widely adopted for applications such as training, education, and collaboration. The construction industry, known for its complex projects and numerous personnel involved, relies heavily on effective collaboration. Setting up a real-world construction site for experiments can be expensive and time-consuming, whereas conducting experiments in VR is relatively low-cost, scalable, and efficient. We propose Col-Con, a virtual reality simulation testbed for exploring collaborative behaviors in construction. Col-Con is a multi-user testbed that supports users in completing tasks collaboratively. Additionally, Col-Con provides immersive and realistic simulated construction scenes, where real-time voice communication, along with synchronized transformations, animations, sounds, and interactions, enhances the collaborative experience. As a showcase, we implemented a pipe installation construction task based on Col-Con. A user study demonstrated that Col-Con excels in usability, and participants reported a strong sense of immersion and collaboration. We envision that Col-Con will facilitate research on exploring virtual reality-based collaborative behaviors in construction.

cs.HC↗

arXiv2024

Collaborative Design for Job-Seekers with Autism: A Conceptual Framework for Future Research

The success of employment is highly related to a job seeker's capability of communicating and collaborating with others. While leveraging one's network during the job-seeking process is intuitive to the neurotypical, this can be challenging for people with autism. Recent empirical findings have started to show how facilitating collaboration between people with autism and their social surroundings through new design can improve their chances of employment. This work aims to provide actionable guidelines and conceptual frameworks that future researchers and practitioners can apply to improve collaborative design for job-seekers with autism. Built upon the literature on past technological interventions built for supporting job-seekers with autism, we define three major research challenges of (1) communication support, (2) employment stage-wise support, and (3) group work support. For each challenge, we review the current state-of-the-art practices and possible future solutions. We then suggest future designs that can provide breakthroughs from the interdisciplinary lens of human-AI collaboration, health services, group work, accessibility computing, and natural language processing.

cs.CY↗

arXiv2024

Collaborative Job Seeking for People with Autism: Challenges and Design Opportunities

Successful job search results from job seekers' well-shaped social communication. While well-known differences in communication exist between people with autism and neurotypicals, little is known about how people with autism collaborate with their social surroundings to strive in the job market. To better understand the practices and challenges of collaborative job seeking for people with autism, we interviewed 20 participants including applicants with autism, their social surroundings, and career experts. Through the interviews, we identified social challenges that people with autism face during their job seeking; the social support they leverage to be successful; and the technological limitations that hinder their collaboration. We designed four probes that represent major collaborative features found from the interviews--executive planning, communication, stage-wise preparation, and neurodivergent community formation--and discussed their potential usefulness and impact through three focus groups. We provide implications regarding how our findings can enhance collaborative job seeking experiences for people with autism through new designs.

cs.HC↗

arXiv2024

Closing the Knowledge Gap in Designing Data Annotation Interfaces for AI-powered Disaster Management Analytic Systems

Data annotation interfaces predominantly leverage ground truth labels to guide annotators toward accurate responses. With the growing adoption of Artificial Intelligence (AI) in domain-specific professional tasks, it has become increasingly important to help beginning annotators identify how their early-stage knowledge can lead to inaccurate answers, which in turn, helps to ensure quality annotations at scale. To investigate this issue, we conducted a formative study involving eight individuals from the field of disaster management, each possessing varying levels of expertise. The goal was to understand the prevalent factors contributing to disagreements among annotators when classifying Twitter messages related to disasters and to analyze their respective responses. Our analysis identified two primary causes of disagreement between expert and beginner annotators: 1) a lack of contextual knowledge or uncertainty about the situation, and 2) the absence of visual or supplementary cues. Based on these findings, we designed a Context interface, which generates aids that help beginners identify potential mistakes and provide the hidden context of the presented tweet. The summative study compares Context design with two widely used designs in data annotation UI, Highlight and Reasoning-based interfaces. We found significant differences between these designs in terms of attitudinal and behavioral data. We conclude with implications for designing future interfaces aiming at closing the knowledge gap among annotators.

cs.HC↗

arXiv2024

3DPFIX: Improving Remote Novices' 3D Printing Troubleshooting through Human-AI Collaboration

The widespread consumer-grade 3D printers and learning resources online enable novices to self-train in remote settings. While troubleshooting plays an essential part of 3D printing, the process remains challenging for many remote novices even with the help of well-developed online sources, such as online troubleshooting archives and online community help. We conducted a formative study with 76 active 3D printing users to learn how remote novices leverage online resources in troubleshooting and their challenges. We found that remote novices cannot fully utilize online resources. For example, the online archives statically provide general information, making it hard to search and relate their unique cases with existing descriptions. Online communities can potentially ease their struggles by providing more targeted suggestions, but a helper who can provide custom help is rather scarce, making it hard to obtain timely assistance. We propose 3DPFIX, an interactive 3D troubleshooting system powered by the pipeline to facilitate Human-AI Collaboration, designed to improve novices' 3D printing experiences and thus help them easily accumulate their domain knowledge. We built 3DPFIX that supports automated diagnosis and solution-seeking. 3DPFIX was built upon shared dialogues about failure cases from Q&A discourses accumulated in online communities. We leverage social annotations (i.e., comments) to build an annotated failure image dataset for AI classifiers and extract a solution pool. Our summative study revealed that using 3DPFIX helped participants spend significantly less effort in diagnosing failures and finding a more accurate solution than relying on their common practice. We also found that 3DPFIX users learn about 3D printing domain-specific knowledge. We discuss the implications of leveraging community-driven data in developing future Human-AI Collaboration designs.

cs.HC↗

arXiv2023

Designing a Direct Feedback Loop between Humans and Convolutional Neural Networks through Local Explanations

The local explanation provides heatmaps on images to explain how Convolutional Neural Networks (CNNs) derive their output. Due to its visual straightforwardness, the method has been one of the most popular explainable AI (XAI) methods for diagnosing CNNs. Through our formative study (S1), however, we captured ML engineers' ambivalent perspective about the local explanation as a valuable and indispensable envision in building CNNs versus the process that exhausts them due to the heuristic nature of detecting vulnerability. Moreover, steering the CNNs based on the vulnerability learned from the diagnosis seemed highly challenging. To mitigate the gap, we designed DeepFuse, the first interactive design that realizes the direct feedback loop between a user and CNNs in diagnosing and revising CNN's vulnerability using local explanations. DeepFuse helps CNN engineers to systemically search "unreasonable" local explanations and annotate the new boundaries for those identified as unreasonable in a labor-efficient manner. Next, it steers the model based on the given annotation such that the model doesn't introduce similar mistakes. We conducted a two-day study (S2) with 12 experienced CNN engineers. Using DeepFuse, participants made a more accurate and "reasonable" model than the current state-of-the-art. Also, participants found the way DeepFuse guides case-based reasoning can practically improve their current practice. We provide implications for design that explain how future HCI-driven design can move our practice forward to make XAI-driven insights more actionable.

cs.HC↗

arXiv2022

Going Beyond XAI: A Systematic Survey for Explanation-Guided Learning

As the societal impact of Deep Neural Networks (DNNs) grows, the goals for advancing DNNs become more complex and diverse, ranging from improving a conventional model accuracy metric to infusing advanced human virtues such as fairness, accountability, transparency (FaccT), and unbiasedness. Recently, techniques in Explainable Artificial Intelligence (XAI) are attracting considerable attention, and have tremendously helped Machine Learning (ML) engineers in understanding AI models. However, at the same time, we started to witness the emerging need beyond XAI among AI communities; based on the insights learned from XAI, how can we better empower ML engineers in steering their DNNs so that the model's reasonableness and performance can be improved as intended? This article provides a timely and extensive literature overview of the field Explanation-Guided Learning (EGL), a domain of techniques that steer the DNNs' reasoning process by adding regularization, supervision, or intervention on model explanations. In doing so, we first provide a formal definition of EGL and its general learning paradigm. Secondly, an overview of the key factors for EGL evaluation, as well as summarization and categorization of existing evaluation procedures and metrics for EGL are provided. Finally, the current and potential future application areas and directions of EGL are discussed, and an extensive experimental study is presented aiming at providing comprehensive comparative studies among existing EGL models in various popular application domains, such as Computer Vision (CV) and Natural Language Processing (NLP) domains.

cs.AI↗

arXiv2022

RES: A Robust Framework for Guiding Visual Explanation

Despite the fast progress of explanation techniques in modern Deep Neural Networks (DNNs) where the main focus is handling "how to generate the explanations", advanced research questions that examine the quality of the explanation itself (e.g., "whether the explanations are accurate") and improve the explanation quality (e.g., "how to adjust the model to generate more accurate explanations when explanations are inaccurate") are still relatively under-explored. To guide the model toward better explanations, techniques in explanation supervision - which add supervision signals on the model explanation - have started to show promising effects on improving both the generalizability as and intrinsic interpretability of Deep Neural Networks. However, the research on supervising explanations, especially in vision-based applications represented through saliency maps, is in its early stage due to several inherent challenges: 1) inaccuracy of the human explanation annotation boundary, 2) incompleteness of the human explanation annotation region, and 3) inconsistency of the data distribution between human annotation and model explanation maps. To address the challenges, we propose a generic RES framework for guiding visual explanation by developing a novel objective that handles inaccurate boundary, incomplete region, and inconsistent distribution of human annotations, with a theoretical justification on model generalizability. Extensive experiments on two real-world image datasets demonstrate the effectiveness of the proposed framework on enhancing both the reasonability of the explanation and the performance of the backbone DNNs model.

cs.CV↗

arXiv2020

Towards Evaluating Exploratory Model Building Process with AutoML Systems

The use of Automated Machine Learning (AutoML) systems are highly open-ended and exploratory. While rigorously evaluating how end-users interact with AutoML is crucial, establishing a robust evaluation methodology for such exploratory systems is challenging. First, AutoML is complex, including multiple sub-components that support a variety of sub-tasks for synthesizing ML pipelines, such as data preparation, problem specification, and model generation, making it difficult to yield insights that tell us which components were successful or not. Second, because the usage pattern of AutoML is highly exploratory, it is not possible to rely solely on widely used task efficiency and effectiveness metrics as success metrics. To tackle the challenges in evaluation, we propose an evaluation methodology that (1) guides AutoML builders to divide their AutoML system into multiple sub-system components, and (2) helps them reason about each component through visualization of end-users' behavioral patterns and attitudinal data. We conducted a study to understand when, how, why, and applying our methodology can help builders to better understand their systems and end-users. We recruited 3 teams of professional AutoML builders. The teams prepared their own systems and let 41 end-users use the systems. Using our methodology, we visualized end-users' behavioral and attitudinal data and distributed the results to the teams. We analyzed the results in two directions: what types of novel insights the AutoML builders learned from end-users, and (2) how the evaluation methodology helped the builders to understand workflows and the effectiveness of their systems. Our findings suggest new insights explaining future design opportunities in the AutoML domain as well as how using our methodology helped the builders to determine insights and let them draw concrete directions for improving their systems.

cs.HC↗

arXiv2020

Human Factors in Model Interpretability: Industry Practices, Challenges, and Needs

As the use of machine learning (ML) models in product development and data-driven decision-making processes became pervasive in many domains, people's focus on building a well-performing model has increasingly shifted to understanding how their model works. While scholarly interest in model interpretability has grown rapidly in research communities like HCI, ML, and beyond, little is known about how practitioners perceive and aim to provide interpretability in the context of their existing workflows. This lack of understanding of interpretability as practiced may prevent interpretability research from addressing important needs, or lead to unrealistic solutions. To bridge this gap, we conducted 22 semi-structured interviews with industry practitioners to understand how they conceive of and design for interpretability while they plan, build, and use their models. Based on a qualitative analysis of our results, we differentiate interpretability roles, processes, goals and strategies as they exist within organizations making heavy use of ML models. The characterization of interpretability work that emerges from our analysis suggests that model interpretability frequently involves cooperation and mental model comparison between people in different roles, often aimed at building trust not only between people and models but also between people within the organization. We present implications for design that discuss gaps between the interpretability challenges that practitioners face in their practice and approaches proposed in the literature, highlighting possible research directions that can better address real-world needs.

cs.HC↗