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Suzan Verberne

Publications and source records attributed to Suzan Verberne.

At least 19 recordsLinked to original sources
arXiv2026

Time as Structure: Temporal Dependency Graphs for Verifiable Deadline Computation over Legal Documents

Miss a filing deadline by one day and the claim is barred, however strong the case. Computing that deadline is rarely simple: the period runs from a triggering event, is counted by a statutory convention, and may be suspended by a mandatory conciliation window. We ask whether a language model should answer such questions directly, or read the document and leave the arithmetic to code. We extract dated facts and their dependencies into a temporal dependency graph and compute deadlines from it with a calendar-correct engine. On UK Employment Appeal Tribunal judgments the engine reproduces six of seven timeliness rulings, and matches the judges' own dates to the day. The strongest of four language models, asked the same cases, gets the arithmetic right and the answer wrong: in six of twenty-one responses its stated verdict contradicts its own thinking, and every contradiction runs the same way, calling a late claim timely. To test the systems at scale we move the dismissal date across the statutory boundary, generating 427 cases whose answers are computed rather than annotated. On the cases both systems answer, the pipeline is right 90.2% of the time against 61.2% for direct answering. The limit is extraction: on contracts the errors are almost never in the arithmetic, but in choosing which event the period starts from.

cs.CL↗
arXiv2026

Does online sustainability communication shape public discourse? Insights from six years of tenant-housing provider interactions

Authorities increasingly rely on social media to advance sustainability transitions, infrastructure investment, and service reform. Yet how citizens respond to these digital communications remains poorly understood. Existing approaches rely on aggregate engagement metrics (e.g., likes), providing limited insight into discourse structure and quality. We developed a data-driven, multidimensional framework to analyse how social media communication shapes the content of discourse, focusing on sustainability-related engagement in Dutch public housing. We analysed 792 posts and 3,197 tenant comments from the Facebook pages of 92 housing providers (2018-2023). A machine-learning pipeline classified comments into recurring discourse configurations across three dimensions - communicative intent, sentiment, and semantic relatedness. Multinomial logistic regression estimated the effects of post-design and organisational characteristics on discourse. Tenant comments were significantly more semantically aligned with their corresponding posts than with randomly paired content, indicating that organisational communication structures responses to topics. Six discourse types emerged, with critical and inquiry-driven engagement increasing over time. Post-level features did not significantly explain variation; organisational characteristics dominated. Larger housing associations attracted more substantive responses, while lower-rent organisations received fewer evaluative comments. While applied to housing associations, our methodology provides a scalable approach to analyse online discourse dynamics, quality, and content across organisations and contexts.

cs.CY↗
arXiv2026

Measuring the practice of shared-decision making (OPTION12): An Investigation into Open-sourced Smaller LLMs (OS-sLLMs) for Better Privacy and Sustainability

We present LLM4SDM, the first study of open-source smaller language models (OS-sLLMs) for automated assessment of shared decision making (SDM) using the Observer OPTION12 framework. Unlike previous work that relies on large commercial models and the shorter OPTION5 instrument, our study focuses on privacy-preserving locally deployable models and Dutch melanoma consultation transcripts. Using expert-annotated clinical consultations, we evaluate three general-domain and two medical-domain OS-sLLMs during a development-phase pilot study. Results show that general-domain models outperform medical-domain models, which exhibit substantial hallucination and instruction-following failures. Gemma3:12b achieves the strongest agreement with human annotations (Pearson r=0.51, Spearman \r{ho}=0.59). Item-level and qualitative analyses reveal systematic challenges related to temporal discourse reasoning, conversational role attribution, and evidence grounding. We further introduce a Judge-LLM consensus framework designed to support disagreement resolution among multiple models. Our findings suggest that while current OS-sLLMs cannot replace human annotators, they offer a promising foundation for privacy-preserving human-in-the-loop SDM assessment.

cs.CL↗
arXiv2026

Personalized to Persuade: The Effects of Contextualization and Warmth on Trust and Reliance in Conversational AI

Artificial Intelligence (AI) agents personalize their responses by tailoring explanations to users' backgrounds, interests, and prior interactions, referred to as contextualization. Personalization has been identified as a persuasive strategy in politics or in marketing. However, the persuasive effect of contextualization in everyday tasks, where users often lack prior knowledge, remains unclear. We conducted a $2\times2$ between-subjects experiment ($N = 380$) examining how contextualization, combined with conversational warmth, shapes reliance and persuasiveness of an AI assistant arguing against expert recommendations. Our findings reveal that contextualization reduces the persuasive power of AI, but its combination with warmth restores persuasiveness through a crossover interaction. Reliance on AI is present across conditions and is invariant to the conversational design. Trust strongly predicts both persuasion and reliance, yet neither contextualization nor warmth operates through trust. AI literacy decouples trust from behavior: more literate users report lower trust in the assistant, yet are more persuaded and more reliant on its advice. These results suggest that users are prone to deferring to AI agents over human expert judgment; however, interface-level conversational design choices have a limited role in shaping the behavior.

cs.HC↗
arXiv2026

The Decision to Verify: How Warmth and User Characteristics Shape Reliance on Conversational Agents for Information Search

Conversational artificial intelligence (AI) provides an efficient and convenient gateway to information access. However, it can cause overreliance when users blindly trust AI and accept its answers without fact-checking. Information search increasingly follows a hybrid interaction paradigm that combines conversational AI with web search, making fact-checking easier. In this paper, we examine whether this interaction paradigm is effective in curbing reliance. We further investigate the underlying factors (e.g., digital literacy and conversation warmth) that drive users to verify AI answers. We conduct a mixed-subjects question-answering experiment where participants interact with either a warm or a neutral chatbot. Our findings reveal that reliance persists despite users having access to both conversational and web search. The decision to verify is driven primarily by existing user perceptions (e.g., prior trust in chatbots) rather than answer properties, with some users fact-checking regardless of the context and others trusting chatbots by default. Warm conversational style has an indirect yet critical influence on reliance by increasing agreement with the chatbot when it is incorrect. Consulting additional AI sources predicts higher accuracy, while traditional web search does not. Our study extends overreliance research by: (a) demonstrating its persistence despite access to fact-checking, (b) identifying verification behavior as user-dependent, and (c) revealing conversational warmth's indirect effect on overreliance with implications for designing trustworthy conversational search systems.

cs.HC↗
arXiv2026

Search for Coverage: Learning Coverage-Aware Retrieval with Augmented Sub-Question Answerability

Long-form Retrieval-Augmented Generation (RAG) brings the challenge of coverage-based ranking, because ranking methods must ensure the inclusion of comprehensive relevant nuggets (i.e., facts), which can thereby be synthesized into a comprehensive output. In this work, we propose CoveR (Our code is available at https://github.com/DylanJoo/CoveR ) a dense retrieval method optimized for coverage-aware retrieval scenarios. CoveR is a bi-encoder trained with the coverage-based contrastive and distillation objectives, which enables CoveR to capture diverse aspects of information needs. To train CoveR, we create the SCOPE dataset, (Our training data is available at https://huggingface.co/datasets/DylanJHJ/scope ) which comprises 90K training pairs from Researchy Questions with synthetic coverage signals augmented from sub-question answerability judgments generated by LLMs. Our empirical experiments show that CoveR enhances nugget coverage by 10\% over strong dense retrieval baselines without sacrificing its relevance-based retrieval capability. Further ablation studies validate the importance of our proposed learning method, showing that CoveR achieves a superior trade-off between relevance- and coverage-based ranking, which is essential for long-form RAG.

cs.IR↗
arXiv2026

RankSteer: Activation Steering for Pointwise LLM Ranking

Large language models (LLMs) have recently shown strong performance as zero-shot rankers, yet their effectiveness is highly sensitive to prompt formulation, particularly role-play instructions. Prior analyses suggest that role-related signals are encoded along activation channels that are largely separate from query-document representations, raising the possibility of steering ranking behavior directly at the activation level rather than through brittle prompt engineering. In this work, we propose RankSteer, a post-hoc activation steering framework for zero-shot pointwise LLM ranking. We characterize ranking behavior through three disentangled and steerable directions in representation space: a \textbf{decision direction} that maps hidden states to relevance scores, an \textbf{evidence direction} that captures relevance signals not directly exploited by the decision head, and a \textbf{role direction} that modulates model behavior without injecting relevance information. Using projection-based interventions at inference time, RankSteer jointly controls these directions to calibrate ranking behavior without modifying model weights or introducing explicit cross-document comparisons. Experiments on TREC DL 20 and multiple BEIR benchmarks show that RankSteer consistently improves ranking quality using only a small number of anchor queries, demonstrating that substantial ranking capacity remains under-utilized in pointwise LLM rankers. We further provide a geometric analysis revealing that steering improves ranking by stabilizing ranking geometry and reducing dispersion, offering new insight into how LLMs internally represent and calibrate relevance judgments.

cs.IR↗
arXiv2026

LANCER: LLM Reranking for Nugget Coverage

Unlike short-form retrieval-augmented generation (RAG), such as factoid question answering, long-form RAG requires retrieval to provide documents covering a wide range of relevant information. Automated report generation exemplifies this setting: it requires not only relevant information but also a more elaborate response with comprehensive information. Yet, existing retrieval methods are primarily optimized for relevance ranking rather than information coverage. To address this limitation, we propose LANCER, an LLM-based reranking method for nugget coverage. LANCER predicts what sub-questions should be answered to satisfy an information need, predicts which documents answer these sub-questions, and reranks documents in order to provide a ranked list covering as many information nuggets as possible. Our empirical results show that LANCER enhances the quality of retrieval as measured by nugget coverage metrics, achieving higher $\alpha$-nDCG and information coverage than other LLM-based reranking methods. Our oracle analysis further reveals that sub-question generation plays an essential role.

cs.IR↗
arXiv2026

Differentiable Semantic ID for Generative Recommendation

Generative recommendation provides a novel paradigm in which each item is represented by a discrete semantic ID (SID) learned from rich content. Most existing methods treat SIDs as predefined and train recommenders under static indexing. In practice, SIDs are typically optimized only for content reconstruction rather than recommendation accuracy. This leads to an objective mismatch: the system optimizes an indexing loss to learn the SID and a recommendation loss for interaction prediction, but because the tokenizer is trained independently, the recommendation loss cannot update it. A natural approach is to make semantic indexing differentiable so that recommendation gradients can directly influence SID learning, but this often causes codebook collapse, where only a few codes are used. We attribute this issue to early deterministic assignments that limit codebook exploration, resulting in imbalance and unstable optimization. In this paper, we propose DIGER (Differentiable Semantic ID for Generative Recommendation), a first step toward effective differentiable semantic IDs for generative recommendation. DIGER introduces Gumbel noise to explicitly encourage early-stage exploration over codes, mitigating codebook collapse and improving code utilization. To balance exploration and convergence, we further design two uncertainty decay strategies that gradually reduce the Gumbel noise, enabling a smooth transition from early exploration to exploitation of learned SIDs. Extensive experiments on multiple public datasets demonstrate consistent improvements from differentiable semantic IDs. These results confirm the effectiveness of aligning indexing and recommendation objectives through differentiable SIDs and highlight differentiable semantic indexing as a promising research direction. Our code is released under https://github.com/junchen-fu/DIGER.

cs.IR↗
arXiv2026

ReportLogic: Evaluating Logical Quality in Deep Research Reports

Users increasingly rely on Large Language Models (LLMs) for Deep Research, using them to synthesize diverse sources into structured reports that support understanding and action. In this context, the practical reliability of such reports hinges on logical quality: whether the report's claims and arguments are explicitly supported and can be trusted as a basis for downstream use, rather than merely appearing fluent or informative. However, current evaluation frameworks largely overlook this requirement. To bridge this gap, we introduce ReportLogic, a benchmark that quantifies report-level logical quality through a reader-centric lens of auditability. Specifically, ReportLogic adopts a hierarchical taxonomy that evaluates whether readers can (1) trace an on-topic report structure with a unified analytical arc (Macro-Logic), (2) understand the progression with necessary context (Expositional-Logic), and (3) verify conclusions via explicit claim--support (Structural-Logic). Based on this taxonomy, we construct a human-annotated rubric-guided dataset and train an open-source LogicJudge for scalable evaluation. We further evaluate judge robustness via adversarial attacks, showing that off-the-shelf LLM judges are frequently influenced by superficial cues (e.g., verbosity), and reasoning modes can mask broken support relations. Overall, our results provide actionable guidance for building more robust logic evaluators and improving the logical reliability of LLM-generated reports.

cs.CL↗
arXiv2026

Analyzing Cancer Patients' Experiences with Embedding-based Topic Modeling and LLMs

This study investigates the use of neural topic modeling and LLMs to uncover meaningful themes from patient storytelling data, to offer insights that could contribute to more patient-oriented healthcare practices. We analyze a collection of transcribed interviews with cancer patients (132,722 words in 13 interviews). We first evaluate BERTopic and Top2Vec for individual interview summarization by using similar preprocessing, chunking, and clustering configurations to ensure a fair comparison on Keyword Extraction. LLMs (GPT4) are then used for the next step topic labeling. Their outputs for a single interview (I0) are rated through a small-scale human evaluation, focusing on {coherence}, {clarity}, and {relevance}. Based on the preliminary results and evaluation, BERTopic shows stronger performance and is selected for further experimentation using three {clinically oriented embedding} models. We then analyzed the full interview collection with the best model setting. Results show that domain-specific embeddings improved topic \textit{precision} and \textit{interpretability}, with BioClinicalBERT producing the most consistent results across transcripts. The global analysis of the full dataset of 13 interviews, using the BioClinicalBERT embedding model, reveals the most dominant topics throughout all 13 interviews, namely ``Coordination and Communication in Cancer Care Management" and ``Patient Decision-Making in Cancer Treatment Journey''. Although the interviews are machine translations from Dutch to English, and clinical professionals are not involved in this evaluation, the findings suggest that neural topic modeling, particularly BERTopic, can help provide useful feedback to clinicians from patient interviews. This pipeline could support more efficient document navigation and strengthen the role of patients' voices in healthcare workflows.

cs.CL↗
arXiv2026

Unifying Search and Recommendation in LLMs via Gradient Multi-Subspace Tuning

Search and recommendation (S&R) are core to online platforms, addressing explicit intent through queries and modeling implicit intent from behaviors, respectively. Their complementary roles motivate a unified modeling paradigm. Early studies to unify S&R adopt shared encoders with task-specific heads, while recent efforts reframe item ranking in both S&R as conditional generation. The latter holds particular promise, enabling end-to-end optimization and leveraging the semantic understanding of LLMs. However, existing methods rely on full fine-tuning, which is computationally expensive and limits scalability. Parameter-efficient fine-tuning (PEFT) offers a more practical alternative but faces two critical challenges in unifying S&R: (1) gradient conflicts across tasks due to divergent optimization objectives, and (2) shifts in user intent understanding caused by overfitting to fine-tuning data, which distort general-domain knowledge and weaken LLM reasoning. To address the above issues, we propose Gradient Multi-Subspace Tuning (GEMS), a novel framework that unifies S&R with LLMs while alleviating gradient conflicts and preserving general-domain knowledge. GEMS introduces (1) \textbf{Multi-Subspace Decomposition}, which disentangles shared and task-specific optimization signals into complementary low-rank subspaces, thereby reducing destructive gradient interference, and (2) \textbf{Null-Space Projection}, which constrains parameter updates to a subspace orthogonal to the general-domain knowledge space, mitigating shifts in user intent understanding. Extensive experiments on benchmark datasets show that GEMS consistently outperforms the state-of-the-art baselines across both search and recommendation tasks, achieving superior effectiveness.

cs.IR↗
arXiv2025

HealthcareNLP: where are we and what is next?

This proposed tutorial focuses on Healthcare Domain Applications of NLP, what we have achieved around HealthcareNLP, and the challenges that lie ahead for the future. Existing reviews in this domain either overlook some important tasks, such as synthetic data generation for addressing privacy concerns, or explainable clinical NLP for improved integration and implementation, or fail to mention important methodologies, including retrieval augmented generation and the neural symbolic integration of LLMs and KGs. In light of this, the goal of this tutorial is to provide an introductory overview of the most important sub-areas of a patient- and resource-oriented HealthcareNLP, with three layers of hierarchy: data/resource layer: annotation guidelines, ethical approvals, governance, synthetic data; NLP-Eval layer: NLP tasks such as NER, RE, sentiment analysis, and linking/coding with categorised methods, leading to explainable HealthAI; patients layer: Patient Public Involvement and Engagement (PPIE), health literacy, translation, simplification, and summarisation (also NLP tasks), and shared decision-making support. A hands-on session will be included in the tutorial for the audience to use HealthcareNLP applications. The target audience includes NLP practitioners in the healthcare application domain, NLP researchers who are interested in domain applications, healthcare researchers, and students from NLP fields. The type of tutorial is "Introductory to CL/NLP topics (HealthcareNLP)" and the audience does not need prior knowledge to attend this. Tutorial materials: https://github.com/4dpicture/HealthNLP

cs.CL↗
arXiv2025

Dutch Metaphor Extraction from Cancer Patients' Interviews and Forum Data using LLMs and Human in the Loop

Metaphors and metaphorical language (MLs) play an important role in healthcare communication between clinicians, patients, and patients' family members. In this work, we focus on Dutch language data from cancer patients. We extract metaphors used by patients using two data sources: (1) cancer patient storytelling interview data and (2) online forum data, including patients' posts, comments, and questions to professionals. We investigate how current state-of-the-art large language models (LLMs) perform on this task by exploring different prompting strategies such as chain of thought reasoning, few-shot learning, and self-prompting. With a human-in-the-loop setup, we verify the extracted metaphors and compile the outputs into a corpus named HealthQuote.NL. We believe the extracted metaphors can support better patient care, for example shared decision making, improved communication between patients and clinicians, and enhanced patient health literacy. They can also inform the design of personalized care pathways. We share prompts and related resources at https://github.com/4dpicture/HealthQuote.NL

cs.CL↗
arXiv2025

Personality over Precision: Exploring the Influence of Human-Likeness on ChatGPT Use for Search

Conversational search interfaces, like ChatGPT, offer an interactive, personalized, and engaging user experience compared to traditional search. On the downside, they are prone to cause overtrust issues where users rely on their responses even when they are incorrect. What aspects of the conversational interaction paradigm drive people to adopt it, and how it creates personalized experiences that lead to overtrust, is not clear. To understand the factors influencing the adoption of conversational interfaces, we conducted a survey with 173 participants. We examined user perceptions regarding trust, human-likeness (anthropomorphism), and design preferences between ChatGPT and Google. To better understand the overtrust phenomenon, we asked users about their willingness to trade off factuality for constructs like ease of use or human-likeness. Our analysis identified two distinct user groups: those who use both ChatGPT and Google daily (DUB), and those who primarily rely on Google (DUG). The DUB group exhibited higher trust in ChatGPT, perceiving it as more human-like, and expressed greater willingness to trade factual accuracy for enhanced personalization and conversational flow. Conversely, the DUG group showed lower trust toward ChatGPT but still appreciated aspects like ad-free experiences and responsive interactions. Demographic analysis further revealed nuanced patterns, with middle-aged adults using ChatGPT less frequently yet trusting it more, suggesting potential vulnerability to misinformation. Our findings contribute to understanding user segmentation, emphasizing the critical roles of personalization and human-likeness in conversational IR systems, and reveal important implications regarding users' willingness to compromise factual accuracy for more engaging interactions.

cs.HC↗
arXiv2025

EL-MIA: Quantifying Membership Inference Risks of Sensitive Entities in LLMs

Membership inference attacks (MIA) aim to infer whether a particular data point is part of the training dataset of a model. In this paper, we propose a new task in the context of LLM privacy: entity-level discovery of membership risk focused on sensitive information (PII, credit card numbers, etc). Existing methods for MIA can detect the presence of entire prompts or documents in the LLM training data, but they fail to capture risks at a finer granularity. We propose the ``EL-MIA'' framework for auditing entity-level membership risks in LLMs. We construct a benchmark dataset for the evaluation of MIA methods on this task. Using this benchmark, we conduct a systematic comparison of existing MIA techniques as well as two newly proposed methods. We provide a comprehensive analysis of the results, trying to explain the relation of the entity level MIA susceptability with the model scale, training epochs, and other surface level factors. Our findings reveal that existing MIA methods are limited when it comes to entity-level membership inference of the sensitive attributes, while this susceptibility can be outlined with relatively straightforward methods, highlighting the need for stronger adversaries to stress test the provided threat model.

cs.LG↗
arXiv2025

OpenReward: Learning to Reward Long-form Agentic Tasks via Reinforcement Learning

Reward models (RMs) have become essential for aligning large language models (LLMs), serving as scalable proxies for human evaluation in both training and inference. However, existing RMs struggle on knowledge-intensive and long-form tasks, where evaluating correctness requires grounding beyond the model's internal knowledge. This limitation hinders them from reliably discriminating subtle quality differences, especially when external evidence is necessary. To address this, we introduce OpenRM, a tool-augmented long-form reward model that systematically judges open-ended responses by invoking external tools to gather relevant evidence. We train OpenRM with Group Relative Policy Optimization (GRPO) on over 27K synthesized pairwise examples generated through a controllable data synthesis framework. The training objective jointly supervises intermediate tool usage and final outcome accuracy, incentivizing our reward model to learn effective evidence-based judgment strategies. Extensive experiments on three newly-collected datasets and two widely-used benchmarks demonstrate that OpenRM substantially outperforms existing reward modeling approaches. As a further step, we integrate OpenRM into both inference-time response selection and training-time data selection. This yields consistent gains in downstream LLM alignment tasks, highlighting the potential of tool-augmented reward models for scaling reliable long-form evaluation.

cs.CL↗
arXiv2025

How role-play shapes relevance judgment in zero-shot LLM rankers

Large Language Models (LLMs) have emerged as promising zero-shot rankers, but their performance is highly sensitive to prompt formulation. In particular, role-play prompts, where the model is assigned a functional role or identity, often give more robust and accurate relevance rankings. However, the mechanisms and diversity of role-play effects remain underexplored, limiting both effective use and interpretability. In this work, we systematically examine how role-play variations influence zero-shot LLM rankers. We employ causal intervention techniques from mechanistic interpretability to trace how role-play information shapes relevance judgments in LLMs. Our analysis reveals that (1) careful formulation of role descriptions have a large effect on the ranking quality of the LLM; (2) role-play signals are predominantly encoded in early layers and communicate with task instructions in middle layers, while receiving limited interaction with query or document representations. Specifically, we identify a group of attention heads that encode information critical for role-conditioned relevance. These findings not only shed light on the inner workings of role-play in LLM ranking but also offer guidance for designing more effective prompts in IR and beyond, pointing toward broader opportunities for leveraging role-play in zero-shot applications.

cs.IR↗