arXiv subjects

Ting-En Lin

Publications and source records attributed to Ting-En Lin.

31 records · Page 2Linked to original sources

arXiv2023

Self-Explanation Prompting Improves Dialogue Understanding in Large Language Models

Task-oriented dialogue (TOD) systems facilitate users in executing various activities via multi-turn dialogues, but Large Language Models (LLMs) often struggle to comprehend these intricate contexts. In this study, we propose a novel "Self-Explanation" prompting strategy to enhance the comprehension abilities of LLMs in multi-turn dialogues. This task-agnostic approach requires the model to analyze each dialogue utterance before task execution, thereby improving performance across various dialogue-centric tasks. Experimental results from six benchmark datasets confirm that our method consistently outperforms other zero-shot prompts and matches or exceeds the efficacy of few-shot prompts, demonstrating its potential as a powerful tool in enhancing LLMs' comprehension in complex dialogue tasks.

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arXiv2023

UniSA: Unified Generative Framework for Sentiment Analysis

Sentiment analysis is a crucial task that aims to understand people's emotional states and predict emotional categories based on multimodal information. It consists of several subtasks, such as emotion recognition in conversation (ERC), aspect-based sentiment analysis (ABSA), and multimodal sentiment analysis (MSA). However, unifying all subtasks in sentiment analysis presents numerous challenges, including modality alignment, unified input/output forms, and dataset bias. To address these challenges, we propose a Task-Specific Prompt method to jointly model subtasks and introduce a multimodal generative framework called UniSA. Additionally, we organize the benchmark datasets of main subtasks into a new Sentiment Analysis Evaluation benchmark, SAEval. We design novel pre-training tasks and training methods to enable the model to learn generic sentiment knowledge among subtasks to improve the model's multimodal sentiment perception ability. Our experimental results show that UniSA performs comparably to the state-of-the-art on all subtasks and generalizes well to various subtasks in sentiment analysis.

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arXiv2023

Speech-Text Dialog Pre-training for Spoken Dialog Understanding with Explicit Cross-Modal Alignment

Recently, speech-text pre-training methods have shown remarkable success in many speech and natural language processing tasks. However, most previous pre-trained models are usually tailored for one or two specific tasks, but fail to conquer a wide range of speech-text tasks. In addition, existing speech-text pre-training methods fail to explore the contextual information within a dialogue to enrich utterance representations. In this paper, we propose Speech-text dialog Pre-training for spoken dialog understanding with ExpliCiT cRoss-Modal Alignment (SPECTRA), which is the first-ever speech-text dialog pre-training model. Concretely, to consider the temporality of speech modality, we design a novel temporal position prediction task to capture the speech-text alignment. This pre-training task aims to predict the start and end time of each textual word in the corresponding speech waveform. In addition, to learn the characteristics of spoken dialogs, we generalize a response selection task from textual dialog pre-training to speech-text dialog pre-training scenarios. Experimental results on four different downstream speech-text tasks demonstrate the superiority of SPECTRA in learning speech-text alignment and multi-turn dialog context.

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arXiv2023

Unsupervised Dialogue Topic Segmentation with Topic-aware Utterance Representation

Dialogue Topic Segmentation (DTS) plays an essential role in a variety of dialogue modeling tasks. Previous DTS methods either focus on semantic similarity or dialogue coherence to assess topic similarity for unsupervised dialogue segmentation. However, the topic similarity cannot be fully identified via semantic similarity or dialogue coherence. In addition, the unlabeled dialogue data, which contains useful clues of utterance relationships, remains underexploited. In this paper, we propose a novel unsupervised DTS framework, which learns topic-aware utterance representations from unlabeled dialogue data through neighboring utterance matching and pseudo-segmentation. Extensive experiments on two benchmark datasets (i.e., DialSeg711 and Doc2Dial) demonstrate that our method significantly outperforms the strong baseline methods. For reproducibility, we provide our code and data at:https://github.com/AlibabaResearch/DAMO-ConvAI/tree/main/dial-start.

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arXiv2023

Empathetic Response Generation via Emotion Cause Transition Graph

Empathetic dialogue is a human-like behavior that requires the perception of both affective factors (e.g., emotion status) and cognitive factors (e.g., cause of the emotion). Besides concerning emotion status in early work, the latest approaches study emotion causes in empathetic dialogue. These approaches focus on understanding and duplicating emotion causes in the context to show empathy for the speaker. However, instead of only repeating the contextual causes, the real empathic response often demonstrate a logical and emotion-centered transition from the causes in the context to those in the responses. In this work, we propose an emotion cause transition graph to explicitly model the natural transition of emotion causes between two adjacent turns in empathetic dialogue. With this graph, the concept words of the emotion causes in the next turn can be predicted and used by a specifically designed concept-aware decoder to generate the empathic response. Automatic and human experimental results on the benchmark dataset demonstrate that our method produces more empathetic, coherent, informative, and specific responses than existing models.

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arXiv2022

UniMSE: Towards Unified Multimodal Sentiment Analysis and Emotion Recognition

Multimodal sentiment analysis (MSA) and emotion recognition in conversation (ERC) are key research topics for computers to understand human behaviors. From a psychological perspective, emotions are the expression of affect or feelings during a short period, while sentiments are formed and held for a longer period. However, most existing works study sentiment and emotion separately and do not fully exploit the complementary knowledge behind the two. In this paper, we propose a multimodal sentiment knowledge-sharing framework (UniMSE) that unifies MSA and ERC tasks from features, labels, and models. We perform modality fusion at the syntactic and semantic levels and introduce contrastive learning between modalities and samples to better capture the difference and consistency between sentiments and emotions. Experiments on four public benchmark datasets, MOSI, MOSEI, MELD, and IEMOCAP, demonstrate the effectiveness of the proposed method and achieve consistent improvements compared with state-of-the-art methods.

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arXiv2022

Duplex Conversation: Towards Human-like Interaction in Spoken Dialogue Systems

In this paper, we present Duplex Conversation, a multi-turn, multimodal spoken dialogue system that enables telephone-based agents to interact with customers like a human. We use the concept of full-duplex in telecommunication to demonstrate what a human-like interactive experience should be and how to achieve smooth turn-taking through three subtasks: user state detection, backchannel selection, and barge-in detection. Besides, we propose semi-supervised learning with multimodal data augmentation to leverage unlabeled data to increase model generalization. Experimental results on three sub-tasks show that the proposed method achieves consistent improvements compared with baselines. We deploy the Duplex Conversation to Alibaba intelligent customer service and share lessons learned in production. Online A/B experiments show that the proposed system can significantly reduce response latency by 50%.

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arXiv2022

Multi-View Active Fine-Grained Recognition

As fine-grained visual classification (FGVC) being developed for decades, great works related have exposed a key direction -- finding discriminative local regions and revealing subtle differences. However, unlike identifying visual contents within static images, for recognizing objects in the real physical world, discriminative information is not only present within seen local regions but also hides in other unseen perspectives. In other words, in addition to focusing on the distinguishable part from the whole, for efficient and accurate recognition, it is required to infer the key perspective with a few glances, e.g., people may recognize a "Benz AMG GT" with a glance of its front and then know that taking a look at its exhaust pipe can help to tell which year's model it is. In this paper, back to reality, we put forward the problem of active fine-grained recognition (AFGR) and complete this study in three steps: (i) a hierarchical, multi-view, fine-grained vehicle dataset is collected as the testbed, (ii) a simple experiment is designed to verify that different perspectives contribute differently for FGVC and different categories own different discriminative perspective, (iii) a policy-gradient-based framework is adopted to achieve efficient recognition with active view selection. Comprehensive experiments demonstrate that the proposed method delivers a better performance-efficient trade-off than previous FGVC methods and advanced neural networks.

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arXiv2021

Deep Open Intent Classification with Adaptive Decision Boundary

Open intent classification is a challenging task in dialogue systems. On the one hand, it should ensure the quality of known intent identification. On the other hand, it needs to detect the open (unknown) intent without prior knowledge. Current models are limited in finding the appropriate decision boundary to balance the performances of both known intents and the open intent. In this paper, we propose a post-processing method to learn the adaptive decision boundary (ADB) for open intent classification. We first utilize the labeled known intent samples to pre-train the model. Then, we automatically learn the adaptive spherical decision boundary for each known class with the aid of well-trained features. Specifically, we propose a new loss function to balance both the empirical risk and the open space risk. Our method does not need open intent samples and is free from modifying the model architecture. Moreover, our approach is surprisingly insensitive with less labeled data and fewer known intents. Extensive experiments on three benchmark datasets show that our method yields significant improvements compared with the state-of-the-art methods. The codes are released at https://github.com/thuiar/Adaptive-Decision-Boundary.

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arXiv2021

Discovering New Intents with Deep Aligned Clustering

Discovering new intents is a crucial task in dialogue systems. Most existing methods are limited in transferring the prior knowledge from known intents to new intents. They also have difficulties in providing high-quality supervised signals to learn clustering-friendly features for grouping unlabeled intents. In this work, we propose an effective method, Deep Aligned Clustering, to discover new intents with the aid of the limited known intent data. Firstly, we leverage a few labeled known intent samples as prior knowledge to pre-train the model. Then, we perform k-means to produce cluster assignments as pseudo-labels. Moreover, we propose an alignment strategy to tackle the label inconsistency problem during clustering assignments. Finally, we learn the intent representations under the supervision of the aligned pseudo-labels. With an unknown number of new intents, we predict the number of intent categories by eliminating low-confidence intent-wise clusters. Extensive experiments on two benchmark datasets show that our method is more robust and achieves substantial improvements over the state-of-the-art methods. The codes are released at https://github.com/thuiar/DeepAligned-Clustering.

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arXiv2020

A Post-processing Method for Detecting Unknown Intent of Dialogue System via Pre-trained Deep Neural Network Classifier

With the maturity and popularity of dialogue systems, detecting user's unknown intent in dialogue systems has become an important task. It is also one of the most challenging tasks since we can hardly get examples, prior knowledge or the exact numbers of unknown intents. In this paper, we propose SofterMax and deep novelty detection (SMDN), a simple yet effective post-processing method for detecting unknown intent in dialogue systems based on pre-trained deep neural network classifiers. Our method can be flexibly applied on top of any classifiers trained in deep neural networks without changing the model architecture. We calibrate the confidence of the softmax outputs to compute the calibrated confidence score (i.e., SofterMax) and use it to calculate the decision boundary for unknown intent detection. Furthermore, we feed the feature representations learned by the deep neural networks into traditional novelty detection algorithm to detect unknown intents from different perspectives. Finally, we combine the methods above to perform the joint prediction. Our method classifies examples that differ from known intents as unknown and does not require any examples or prior knowledge of it. We have conducted extensive experiments on three benchmark dialogue datasets. The results show that our method can yield significant improvements compared with the state-of-the-art baselines

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arXiv2019

Discovering New Intents via Constrained Deep Adaptive Clustering with Cluster Refinement

Identifying new user intents is an essential task in the dialogue system. However, it is hard to get satisfying clustering results since the definition of intents is strongly guided by prior knowledge. Existing methods incorporate prior knowledge by intensive feature engineering, which not only leads to overfitting but also makes it sensitive to the number of clusters. In this paper, we propose constrained deep adaptive clustering with cluster refinement (CDAC+), an end-to-end clustering method that can naturally incorporate pairwise constraints as prior knowledge to guide the clustering process. Moreover, we refine the clusters by forcing the model to learn from the high confidence assignments. After eliminating low confidence assignments, our approach is surprisingly insensitive to the number of clusters. Experimental results on the three benchmark datasets show that our method can yield significant improvements over strong baselines.

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arXiv2019

Deep Unknown Intent Detection with Margin Loss

Identifying the unknown (novel) user intents that have never appeared in the training set is a challenging task in the dialogue system. In this paper, we present a two-stage method for detecting unknown intents. We use bidirectional long short-term memory (BiLSTM) network with the margin loss as the feature extractor. With margin loss, we can learn discriminative deep features by forcing the network to maximize inter-class variance and to minimize intra-class variance. Then, we feed the feature vectors to the density-based novelty detection algorithm, local outlier factor (LOF), to detect unknown intents. Experiments on two benchmark datasets show that our method can yield consistent improvements compared with the baseline methods.

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