arXiv subjects

Uma Sushmitha Gunturi

Publications and source records attributed to Uma Sushmitha Gunturi.

6 recordsLinked to original sources

arXiv2026

How Do People Challenge Racial Stereotypes Online? Counter-Story Detection Across Reddit Communities

Counter-storytelling is a powerful mechanism people use to challenge dominant narratives. Unlike other forms of counterspeech that have been widely studied in computational social science, counter-storytelling has largely been overlooked. Counter-stories are difficult to detect automatically; they are relational (defined with respect to expressions of racial stereotypes) and structurally diverse (drawing on stories that describe lived experiences, witnessed events, exemplars, and hypotheticals). We introduce a first framework for detecting and characterizing counter-storytelling against racial stereotypes at scale. This includes (1) a three-dimensional taxonomy grounded in narratology and Critical Race Theory and (2) a multi-stage pipeline that identifies relational pairs of stereotypes and counter-stories in noisy Reddit discourse. Using this pipeline, we annotate 25,549 Reddit posts across 615 communities and identify 1,312 counter-stories. Our analysis shows that speaker identity and post context shape how counter-stories are told. For example, in-group writers favor first-person testimony, often adopting the role of self-reflective insiders. Our work shows how computational methods can scale qualitative approaches to identify and characterize counter-storytelling as a contextual narrative practice, with implications for content moderation, narratology, and racial discourse analysis.

cs.CL↗

arXiv2025

Exploring Human Perceptions of AI Responses: Insights from a Mixed-Methods Study on Risk Mitigation in Generative Models

With the rapid uptake of generative AI, investigating human perceptions of generated responses has become crucial. A major challenge is their `aptitude' for hallucinating and generating harmful contents. Despite major efforts for implementing guardrails, human perceptions of these mitigation strategies are largely unknown. We conducted a mixed-method experiment for evaluating the responses of a mitigation strategy across multiple-dimensions: faithfulness, fairness, harm-removal capacity, and relevance. In a within-subject study design, 57 participants assessed the responses under two conditions: harmful response plus its mitigation and solely mitigated response. Results revealed that participants' native language, AI work experience, and annotation familiarity significantly influenced evaluations. Participants showed high sensitivity to linguistic and contextual attributes, penalizing minor grammar errors while rewarding preserved semantic contexts. This contrasts with how language is often treated in the quantitative evaluation of LLMs. We also introduced new metrics for training and evaluating mitigation strategies and insights for human-AI evaluation studies.

cs.CL↗

arXiv2025

Designing Human-AI Collaboration to Support Learning in Counterspeech Writing

Online hate speech has become increasingly prevalent on social media, causing harm to individuals and society. While automated content moderation has received considerable attention, user-driven counterspeech remains a less explored yet promising approach. However, many people face difficulties in crafting effective responses. We introduce CounterQuill, a human-AI collaborative system that helps everyday users with writing empathetic counterspeech - not by generating automatic replies, but by educating them through reflection and response. CounterQuill follows a three-stage workflow grounded in computational thinking: (1) a learning session to build understanding of hate speech and counterspeech, (2) a brainstorming session to identify harmful patterns and ideate counterspeech ideas, and (3) a co-writing session that helps users refine their counter responses while preserving personal voice. Through a user study (N = 20), we found that CounterQuill helped participants develop the skills to brainstorm and draft counterspeech with confidence and control throughout the process. Our findings highlight how AI systems can scaffold complex communication tasks through structured, human-centered workflows that educate users on how to recognize, reflect on, and respond to online hate speech.

cs.HC↗

arXiv2024

Linguistically Differentiating Acts and Recalls of Racial Microaggressions on Social Media

In this work, we examine the linguistic signature of online racial microaggressions (acts) and how it differs from that of personal narratives recalling experiences of such aggressions (recalls) by Black social media users. We manually curate and annotate a corpus of acts and recalls from in-the-wild social media discussions, and verify labels with Black workshop participants. We leverage Natural Language Processing (NLP) and qualitative analysis on this data to classify (RQ1), interpret (RQ2), and characterize (RQ3) the language underlying acts and recalls of racial microaggressions in the context of racism in the U.S. Our findings show that neural language models (LMs) can classify acts and recalls with high accuracy (RQ1) with contextual words revealing themes that associate Blacks with objects that reify negative stereotypes (RQ2). Furthermore, overlapping linguistic signatures between acts and recalls serve functionally different purposes (RQ3), providing broader implications to the current challenges in content moderation systems on social media.

cs.HC↗

arXiv2024

Leveraging Prompt-Based Large Language Models: Predicting Pandemic Health Decisions and Outcomes Through Social Media Language

We introduce a multi-step reasoning framework using prompt-based LLMs to examine the relationship between social media language patterns and trends in national health outcomes. Grounded in fuzzy-trace theory, which emphasizes the importance of gists of causal coherence in effective health communication, we introduce Role-Based Incremental Coaching (RBIC), a prompt-based LLM framework, to identify gists at-scale. Using RBIC, we systematically extract gists from subreddit discussions opposing COVID-19 health measures (Study 1). We then track how these gists evolve across key events (Study 2) and assess their influence on online engagement (Study 3). Finally, we investigate how the volume of gists is associated with national health trends like vaccine uptake and hospitalizations (Study 4). Our work is the first to empirically link social media linguistic patterns to real-world public health trends, highlighting the potential of prompt-based LLMs in identifying critical online discussion patterns that can form the basis of public health communication strategies.

cs.HC↗

arXiv2021

GupShup: An Annotated Corpus for Abstractive Summarization of Open-Domain Code-Switched Conversations

Code-switching is the communication phenomenon where speakers switch between different languages during a conversation. With the widespread adoption of conversational agents and chat platforms, code-switching has become an integral part of written conversations in many multi-lingual communities worldwide. This makes it essential to develop techniques for summarizing and understanding these conversations. Towards this objective, we introduce abstractive summarization of Hindi-English code-switched conversations and develop the first code-switched conversation summarization dataset - GupShup, which contains over 6,831 conversations in Hindi-English and their corresponding human-annotated summaries in English and Hindi-English. We present a detailed account of the entire data collection and annotation processes. We analyze the dataset using various code-switching statistics. We train state-of-the-art abstractive summarization models and report their performances using both automated metrics and human evaluation. Our results show that multi-lingual mBART and multi-view seq2seq models obtain the best performances on the new dataset

cs.CL↗