arXiv subjects

Victor Shih

Publications and source records attributed to Victor Shih.

3 recordsLinked to original sources

arXiv2026

VAmoS Bench: Voice Agent Simulation Bench

Production voice agents span cascaded, speech-to-speech, and hybrid architectures. Voice-agent benchmarks typically measure component quality and conversational properties such as word error rate, latency, naturalness, and turn-taking. Fewer measure whether the agent handled a phone call correctly on its own. Contact centers refer to this as ``containment'': the share of phone calls the automated system resolves without handing off to a human. On some phone calls the right outcome is refusal or a redirect. To address this gap, we introduce VAmoS Bench, the Voice Agent Simulation Bench. It measures complete voice-agent systems end to end in a stateful customer-support task. The agent is Riley, a credit-card support representative for a fictional bank who can freeze, cancel, replace, or activate a card. Each of 100 scenarios supplies a simulated caller with a private goal and a seeded PostgreSQL backend. The platform uses each scenario to populate and activate an isolated simulation in which the caller reaches Riley over audio; roughly one-third apply adversarial pressure. The agent can use five tools that execute real SQL against the backend. Each scenario also defines binary assertions. A grader evaluates them against the complete trace of what the caller and agent said and what the agent did, including tool invocations, arguments, and returned rows. This catches an agent that claims to have changed a card without updating the database, as well as one that makes the right database change while disclosing protected information. This first benchmark version focuses on financial services. Its evaluation protocol supports an evolving leaderboard: additional voice agents can be evaluated on the same version, while later versions can expand the tasks and scenarios.

cs.AI↗

arXiv2017

Towards personalized human AI interaction - adapting the behavior of AI agents using neural signatures of subjective interest

Reinforcement Learning AI commonly uses reward/penalty signals that are objective and explicit in an environment -- e.g. game score, completion time, etc. -- in order to learn the optimal strategy for task performance. However, Human-AI interaction for such AI agents should include additional reinforcement that is implicit and subjective -- e.g. human preferences for certain AI behavior -- in order to adapt the AI behavior to idiosyncratic human preferences. Such adaptations would mirror naturally occurring processes that increase trust and comfort during social interactions. Here, we show how a hybrid brain-computer-interface (hBCI), which detects an individual's level of interest in objects/events in a virtual environment, can be used to adapt the behavior of a Deep Reinforcement Learning AI agent that is controlling a virtual autonomous vehicle. Specifically, we show that the AI learns a driving strategy that maintains a safe distance from a lead vehicle, and most novelly, preferentially slows the vehicle when the human passengers of the vehicle encounter objects of interest. This adaptation affords an additional 20\% viewing time for subjectively interesting objects. This is the first demonstration of how an hBCI can be used to provide implicit reinforcement to an AI agent in a way that incorporates user preferences into the control system.

cs.HC↗

arXiv2016

Neural mechanisms underlying catastrophic failure in human-machine interaction during aerial navigation

Objective. We investigated the neural correlates of workload buildup in a fine visuomotor task called the boundary avoidance task (BAT). The BAT has been known to induce naturally occurring failures of human-machine coupling in high performance aircraft that can potentially lead to a crash; these failures are termed pilot induced oscillations (PIOs). Approach. We recorded EEG and pupillometry data from human subjects engaged in a flight BAT simulated within a virtual 3D environment. Main results. We find that workload buildup in a BAT can be successfully decoded from oscillatory features in the electroencephalogram (EEG). Information in delta, theta, alpha, beta, and gamma spectral bands of the EEG all contribute to successful decoding, however gamma band activity with a lateralized somatosensory topography has the highest contribution, while theta band activity with a frontocentral topography has the most robust contribution in terms of real world usability. We show that the output of the spectral decoder can be used to predict PIO susceptibility. We also find that workload buildup in the task induces pupil dilation, the magnitude of which is significantly correlated with the magnitude of the decoded EEG signals. These results suggest that PIOs may result from the dysregulation of cortical networks such as the locus coeruleus (LC) anterior cingulate cortex (ACC) circuit. Significance. Our findings may generalize to similar control failures in other cases of tight man machine coupling where gains and latencies in the control system must be inferred and compensated for by the human operators. A closed-loop intervention using neurophysiological decoding of workload buildup that targets the LC ACC circuit may positively impact operator performance in such situations.

q-bio.NC↗