arXiv subjects

Vinod Muthusamy

Publications and source records attributed to Vinod Muthusamy.

33 records · Page 2Linked to original sources

arXiv2020

From Robotic Process Automation to Intelligent Process Automation: Emerging Trends

In this survey, we study how recent advances in machine intelligence are disrupting the world of business processes. Over the last decade, there has been steady progress towards the automation of business processes under the umbrella of ``robotic process automation'' (RPA). However, we are currently at an inflection point in this evolution, as a new paradigm called ``Intelligent Process Automation'' (IPA) emerges, bringing machine learning (ML) and artificial intelligence (AI) technologies to bear in order to improve business process outcomes. The purpose of this paper is to provide a survey of this emerging theme and identify key open research challenges at the intersection of AI and business processes. We hope that this emerging theme will spark engaging conversations at the RPA Forum.

cs.AI↗

arXiv2020

PipeSim: Trace-driven Simulation of Large-Scale AI Operations Platforms

Operationalizing AI has become a major endeavor in both research and industry. Automated, operationalized pipelines that manage the AI application lifecycle will form a significant part of tomorrow's infrastructure workloads. To optimize operations of production-grade AI workflow platforms we can leverage existing scheduling approaches, yet it is challenging to fine-tune operational strategies that achieve application-specific cost-benefit tradeoffs while catering to the specific domain characteristics of machine learning (ML) models, such as accuracy, robustness, or fairness. We present a trace-driven simulation-based experimentation and analytics environment that allows researchers and engineers to devise and evaluate such operational strategies for large-scale AI workflow systems. Analytics data from a production-grade AI platform developed at IBM are used to build a comprehensive simulation model. Our simulation model describes the interaction between pipelines and system infrastructure, and how pipeline tasks affect different ML model metrics. We implement the model in a standalone, stochastic, discrete event simulator, and provide a toolkit for running experiments. Synthetic traces are made available for ad-hoc exploration as well as statistical analysis of experiments to test and examine pipeline scheduling, cluster resource allocation, and similar operational mechanisms.

cs.DC↗

arXiv2020

AI Trust in business processes: The need for process-aware explanations

Business processes underpin a large number of enterprise operations including processing loan applications, managing invoices, and insurance claims. There is a large opportunity for infusing AI to reduce cost or provide better customer experience, and the business process management (BPM) literature is rich in machine learning solutions including unsupervised learning to gain insights on clusters of process traces, classification models to predict the outcomes, duration, or paths of partial process traces, extracting business process from documents, and models to recommend how to optimize a business process or navigate decision points. More recently, deep learning models including those from the NLP domain have been applied to process predictions. Unfortunately, very little of these innovations have been applied and adopted by enterprise companies. We assert that a large reason for the lack of adoption of AI models in BPM is that business users are risk-averse and do not implicitly trust AI models. There has, unfortunately, been little attention paid to explaining model predictions to business users with process context. We challenge the BPM community to build on the AI interpretability literature, and the AI Trust community to understand

cs.AI↗

arXiv2019

FfDL : A Flexible Multi-tenant Deep Learning Platform

Deep learning (DL) is becoming increasingly popular in several application domains and has made several new application features involving computer vision, speech recognition and synthesis, self-driving automobiles, drug design, etc. feasible and accurate. As a result, large scale on-premise and cloud-hosted deep learning platforms have become essential infrastructure in many organizations. These systems accept, schedule, manage and execute DL training jobs at scale. This paper describes the design, implementation and our experiences with FfDL, a DL platform used at IBM. We describe how our design balances dependability with scalability, elasticity, flexibility and efficiency. We examine FfDL qualitatively through a retrospective look at the lessons learned from building, operating, and supporting FfDL; and quantitatively through a detailed empirical evaluation of FfDL, including the overheads introduced by the platform for various deep learning models, the load and performance observed in a real case study using FfDL within our organization, the frequency of various faults observed including unanticipated faults, and experiments demonstrating the benefits of various scheduling policies. FfDL has been open-sourced.

cs.DC↗

arXiv2019

Future of Computing is Boring (and that is exciting!) or How to get to Computing Nirvana in 20 years or less

We see a trend where computing becomes a metered utility similar to how the electric grid evolved. Initially electricity was generated locally but economies of scale (and standardization) made it more efficient and economical to have utility companies managing the electric grid. Similar developments can be seen in computing where scientific grids paved the way for commercial cloud computing offerings. However, in our opinion, that evolution is far from finished and in this paper we bring forward the remaining challenges and propose a vision for the future of computing. In particular we focus on changes in cost of computing and high cost of human time in comparison that indicates that saving developer time is the most important for future of computing.

cs.CY↗

arXiv2019

BPM for the masses: empowering participants of Cognitive Business Processes

Authoring, developing, monitoring, and analyzing business processes has requires both domain and IT expertise since Business Process Management tools and practices have focused on enterprise applications and not end users. There are trends, however, that can greatly lower the bar for users to author and analyze their own processes. One emerging trend is the attention on blockchains as a shared ledger for parties collaborating on a process. Transaction logs recorded in a standard schema and stored in the open significantly reduces the effort to monitor and apply advanced process analytics. A second trend is the rapid maturity of machine learning algorithms, in particular deep learning models, and their increasing use in enterprise applications. These cognitive technologies can be used to generate views and processes customized for an end user so they can modify them and incorporate best practices learned from other users' processes. Keywords: BPM, cognitive computing, blockchain, privacy, machine learning

cs.CY↗

arXiv2019

Towards Enterprise-Ready AI Deployments Minimizing the Risk of Consuming AI Models in Business Applications

The stochastic nature of artificial intelligence (AI) models introduces risk to business applications that use AI models without careful consideration. This paper offers an approach to use AI techniques to gain insights on the usage of the AI models and control how they are deployed to a production application. Keywords: artificial intelligence (AI), machine learning, microservices, business process

cs.CY↗

arXiv2019

The server is dead, long live the server: Rise of Serverless Computing, Overview of Current State and Future Trends in Research and Industry

Serverless computing -- an emerging cloud-native paradigm for the deployment of applications and services -- represents an evolution in cloud application development, programming models, abstractions, and platforms. It promises a real pay-as-you-go billing (with millisecond granularity) with no waste of resources, and lowers the bar for developers by asking them to delegate all their operational complexity and scalability to the cloud provider. Delivering on these promises comes at the expense of restricting functionality. In this article we provide an overview of serverless computing, its evolution, general architecture, key characteristics and uses cases that made it an attractive option for application development. Based on discussions with academics and industry experts during a series of organized serverless computing workshops (WoSC), we also identify the technical challenges and open problems.

cs.DC↗

arXiv2019

SUMMARIZED: Efficient Framework for Analyzing Multidimensional Process Traces under Edit-distance Constraint

Domains such as scientific workflows and business processes exhibit data models with complex relationships between objects. This relationship is typically represented as sequences, where each data item is annotated with multi-dimensional attributes. There is a need to analyze this data for operational insights. For example, in business processes, users are interested in clustering process traces into smaller subsets to discover less complex process models. This requires expensive computation of similarity metrics between sequence-based data. Related work on dimension reduction and embedding methods do not take into account the multi-dimensional attributes of data, and do not address the interpretability of data in the embedding space (i.e., by favoring vector-based representation). In this work, we introduce Summarized, a framework for efficient analysis on sequence-based multi-dimensional data using intuitive and user-controlled summarizations. We introduce summarization schemes that provide tunable trade-offs between the quality and efficiency of analysis tasks and derive an error model for summary-based similarity under an edit-distance constraint. Evaluations using real-world datasets show the effectives of our framework.

cs.DB↗

arXiv2018

Dependability in a Multi-tenant Multi-framework Deep Learning as-a-Service Platform

Deep learning (DL), a form of machine learning, is becoming increasingly popular in several application domains. As a result, cloud-based Deep Learning as a Service (DLaaS) platforms have become an essential infrastructure in many organizations. These systems accept, schedule, manage and execute DL training jobs at scale. This paper explores dependability in the context of a DLaaS platform used in IBM. We begin by explaining how DL training workloads are different, and what features ensure dependability in this context. We then describe the architecture, design and implementation of a cloud-based orchestration system for DL training. We show how this system has been architected with dependability in mind while also being horizontally scalable, elastic, flexible and efficient. We also present an initial empirical evaluation of the overheads introduced by our platform, and discuss tradeoffs between efficiency and dependability.

cs.DC↗

arXiv2018

Serving deep learning models in a serverless platform

Serverless computing has emerged as a compelling paradigm for the development and deployment of a wide range of event based cloud applications. At the same time, cloud providers and enterprise companies are heavily adopting machine learning and Artificial Intelligence to either differentiate themselves, or provide their customers with value added services. In this work we evaluate the suitability of a serverless computing environment for the inferencing of large neural network models. Our experimental evaluations are executed on the AWS Lambda environment using the MxNet deep learning framework. Our experimental results show that while the inferencing latency can be within an acceptable range, longer delays due to cold starts can skew the latency distribution and hence risk violating more stringent SLAs.

cs.DC↗

arXiv2017

Neurology-as-a-Service for the Developing World

Electroencephalography (EEG) is an extensively-used and well-studied technique in the field of medical diagnostics and treatment for brain disorders, including epilepsy, migraines, and tumors. The analysis and interpretation of EEGs require physicians to have specialized training, which is not common even among most doctors in the developed world, let alone the developing world where physician shortages plague society. This problem can be addressed by teleEEG that uses remote EEG analysis by experts or by local computer processing of EEGs. However, both of these options are prohibitively expensive and the second option requires abundant computing resources and infrastructure, which is another concern in developing countries where there are resource constraints on capital and computing infrastructure. In this work, we present a cloud-based deep neural network approach to provide decision support for non-specialist physicians in EEG analysis and interpretation. Named `neurology-as-a-service,' the approach requires almost no manual intervention in feature engineering and in the selection of an optimal architecture and hyperparameters of the neural network. In this study, we deploy a pipeline that includes moving EEG data to the cloud and getting optimal models for various classification tasks. Our initial prototype has been tested only in developed world environments to-date, but our intention is to test it in developing world environments in future work. We demonstrate the performance of our proposed approach using the BCI2000 EEG MMI dataset, on which our service attains 63.4% accuracy for the task of classifying real vs. imaginary activity performed by the subject, which is significantly higher than what is obtained with a shallow approach such as support vector machines.

stat.ML↗

arXiv2017

IBM Deep Learning Service

Deep learning driven by large neural network models is overtaking traditional machine learning methods for understanding unstructured and perceptual data domains such as speech, text, and vision. At the same time, the "as-a-Service"-based business model on the cloud is fundamentally transforming the information technology industry. These two trends: deep learning, and "as-a-service" are colliding to give rise to a new business model for cognitive application delivery: deep learning as a service in the cloud. In this paper, we will discuss the details of the software architecture behind IBM's deep learning as a service (DLaaS). DLaaS provides developers the flexibility to use popular deep learning libraries such as Caffe, Torch and TensorFlow, in the cloud in a scalable and resilient manner with minimal effort. The platform uses a distribution and orchestration layer that facilitates learning from a large amount of data in a reasonable amount of time across compute nodes. A resource provisioning layer enables flexible job management on heterogeneous resources, such as graphics processing units (GPUs) and central processing units (CPUs), in an infrastructure as a service (IaaS) cloud.

cs.DC↗

arXiv2017

Status of Serverless Computing and Function-as-a-Service(FaaS) in Industry and Research

This whitepaper summarizes issues raised during the First International Workshop on Serverless Computing (WoSC) 2017 held June 5th 2017 and especially in the panel and associated discussion that concluded the workshop. We also include comments from the keynote and submitted papers. A glossary at the end (section 8) defines many technical terms used in this report.

cs.DC↗

arXiv2017

Serverless Computing: Current Trends and Open Problems

Serverless computing has emerged as a new compelling paradigm for the deployment of applications and services. It represents an evolution of cloud programming models, abstractions, and platforms, and is a testament to the maturity and wide adoption of cloud technologies. In this chapter, we survey existing serverless platforms from industry, academia, and open source projects, identify key characteristics and use cases, and describe technical challenges and open problems.

cs.DC↗