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Vishak Gopal

Publications and source records attributed to Vishak Gopal.

At least 19 recordsLinked to original sources

Evaluation-as-Search: Adaptive Discovery of Grounding Failures in Meeting Assistants

LLM-powered meeting assistants are deployed at scale, yet systematic evaluation of their grounding fidelity remains limited to static benchmarks that miss failure modes tied to specific discourse structures or reasoning demands. We propose Evaluation-as-Search (EaS), a feedback-driven methodology that frames quality evaluation as an adaptive search over the space of natural questions a meeting participant might ask. Rather than sampling uniformly, EaS learns from evaluator feedback across iterations to concentrate probing effort on cognitive demands where failures are most likely, guided by a UCB-scored coverage map and blind multi-dimensional quality evaluation. Using EaS, we construct MeetingProbe, a benchmark of over $3{,}000$ annotated question--answer pairs spanning 20 transcripts from three meeting genres and three LLM assistants. In ablations, adaptive search surfaces $2.5\times$ more failures than random probing ($7.1\%$ vs. $2.9\%$ finding rate), with the strategic planner contributing the largest individual effect. Across three models, we observe a clear capability gradient and identify eight recurring failure categories dominated by discourse-pragmatic challenges rather than factual recall errors. We further validate MeetingProbe across multiple model families and providers, finding a clean capability gradient and a curated subset of universal failures that no model handles. MeetingProbe is released publicly to support reproducible evaluation of meeting assistant grounding fidelity.

cs.CL

Human-in-the-Loop Bandwidth Estimation for Quality of Experience Optimization in Real-Time Video Communication

The quality of experience (QoE) delivered by video conferencing systems is significantly influenced by accurately estimating the time-varying available bandwidth between the sender and receiver. Bandwidth estimation for real-time communications remains an open challenge due to rapidly evolving network architectures, increasingly complex protocol stacks, and the difficulty of defining QoE metrics that reliably improve user experience. In this work, we propose a deployed, human-in-the-loop, data-driven framework for bandwidth estimation to address these challenges. Our approach begins with training objective QoE reward models derived from subjective user evaluations to measure audio and video quality in real-time video conferencing systems. Subsequently, we collect roughly $1$M network traces with objective QoE rewards from real-world Microsoft Teams calls to curate a bandwidth estimation training dataset. We then introduce a novel distributional offline reinforcement learning (RL) algorithm to train a neural-network-based bandwidth estimator aimed at improving QoE for users. Our real-world A/B test demonstrates that the proposed approach reduces the subjective poor call ratio by $11.41\%$ compared to the baseline bandwidth estimator. Furthermore, the proposed offline RL algorithm is benchmarked on D4RL tasks to demonstrate its generalization beyond bandwidth estimation.

cs.MM

A multidimensional measurement of photorealistic avatar quality of experience

Photorealistic avatars are human avatars that look, move, and talk like real people. The performance of photorealistic avatars has significantly improved recently based on objective metrics such as PSNR, SSIM, LPIPS, FID, and FVD. However, recent photorealistic avatar publications do not provide subjective tests of the avatars to measure human usability factors. We provide an open source test framework to subjectively measure photorealistic avatar performance in ten dimensions: realism, trust, comfortableness using, comfortableness interacting with, appropriateness for work, creepiness, formality, affinity, resemblance to the person, and emotion accuracy. Using telecommunication scenarios, we show that the correlation of nine of these subjective metrics with PSNR, SSIM, LPIPS, FID, and FVD is weak, and moderate for emotion accuracy. The crowdsourced subjective test framework is highly reproducible and accurate when compared to a panel of experts. We analyze a wide range of avatars from photorealistic to cartoon-like and show that some photorealistic avatars are approaching real video performance based on these dimensions. We also find that for avatars above a certain level of realism, eight of these measured dimensions are strongly correlated. This means that avatars that are not as realistic as real video will have lower trust, comfortableness using, comfortableness interacting with, appropriateness for work, formality, and affinity, and higher creepiness compared to real video. In addition, because there is a strong linear relationship between avatar affinity and realism, there is no uncanny valley effect for photorealistic avatars in the telecommunication scenario. We suggest several extensions of this test framework for future work and discuss design implications for telecommunication systems. The test framework is available at https://github.com/microsoft/P.910.

cs.HC

Streetwise Agents: Empowering Offline RL Policies to Outsmart Exogenous Stochastic Disturbances in RTC

The difficulty of exploring and training online on real production systems limits the scope of real-time online data/feedback-driven decision making. The most feasible approach is to adopt offline reinforcement learning from limited trajectory samples. However, after deployment, such policies fail due to exogenous factors that temporarily or permanently disturb/alter the transition distribution of the assumed decision process structure induced by offline samples. This results in critical policy failures and generalization errors in sensitive domains like Real-Time Communication (RTC). We solve this crucial problem of identifying robust actions in presence of domain shifts due to unseen exogenous stochastic factors in the wild. As it is impossible to learn generalized offline policies within the support of offline data that are robust to these unseen exogenous disturbances, we propose a novel post-deployment shaping of policies (Streetwise), conditioned on real-time characterization of out-of-distribution sub-spaces. This leads to robust actions in bandwidth estimation (BWE) of network bottlenecks in RTC and in standard benchmarks. Our extensive experimental results on BWE and other standard offline RL benchmark environments demonstrate a significant improvement ($\approx$ 18% on some scenarios) in final returns wrt. end-user metrics over state-of-the-art baselines.

cs.LG

Offline Meta-learning for Real-time Bandwidth Estimation

Real-time video applications require dynamic bitrate adjustments based on network capacity, necessitating accurate bandwidth estimation (BWE). We introduce Ivy, a novel BWE method that leverages offline meta-learning to combat data drift and maximize user Quality of Experience (QoE). Our approach dynamically selects the most suitable BWE algorithm for current network conditions, enabling effective adaptation to changing environments without requiring live network interactions. We implemented our method in Microsoft Teams and demonstrated that Ivy can enhance QoE by 5.9% to 11.2% over individual BWE algorithms and by 6.3% to 11.4% compared to existing online meta heuristics. Additionally, we show that our method is more data efficient compared to online meta-learning methods, achieving up to 21% improvement in QoE while requiring significantly less training data.

cs.NI

ACM MMSys 2024 Bandwidth Estimation in Real Time Communications Challenge

The quality of experience (QoE) delivered by video conferencing systems to end users depends in part on correctly estimating the capacity of the bottleneck link between the sender and the receiver over time. Bandwidth estimation for real-time communications (RTC) remains a significant challenge, primarily due to the continuously evolving heterogeneous network architectures and technologies. From the first bandwidth estimation challenge which was hosted at ACM MMSys 2021, we learned that bandwidth estimation models trained with reinforcement learning (RL) in simulations to maximize network-based reward functions may not be optimal in reality due to the sim-to-real gap and the difficulty of aligning network-based rewards with user-perceived QoE. This grand challenge aims to advance bandwidth estimation model design by aligning reward maximization with user-perceived QoE optimization using offline RL and a real-world dataset with objective rewards which have high correlations with subjective audio/video quality in Microsoft Teams. All models submitted to the grand challenge underwent initial evaluation on our emulation platform. For a comprehensive evaluation under diverse network conditions with temporal fluctuations, top models were further evaluated on our geographically distributed testbed by using each model to conduct 600 calls within a 12-day period. The winning model is shown to deliver comparable performance to the top behavior policy in the released dataset. By leveraging real-world data and integrating objective audio/video quality scores as rewards, offline RL can therefore facilitate the development of competitive bandwidth estimators for RTC.

cs.NI

Offline to Online Learning for Real-Time Bandwidth Estimation

Real-time video applications require accurate bandwidth estimation (BWE) to maintain user experience across varying network conditions. However, increasing network heterogeneity challenges general-purpose BWE algorithms, necessitating solutions that adapt to end-user environments. While widely adopted, heuristic-based methods are difficult to individualize without extensive domain expertise. Conversely, online reinforcement learning (RL) offers ease of customization but neglects prior domain expertise and suffers from sample inefficiency. Thus, we present Merlin, an imitation learning-based solution that replaces the manual parameter tuning of heuristic-based methods with data-driven updates to streamline end-user personalization. Our key insight is that transforming heuristic-based BWE algorithms into neural networks facilitates data-driven personalization. Merlin utilizes Behavioral Cloning to efficiently learn from offline telemetry logs, capturing heuristic policies without live network interactions. The cloned policy can then be seamlessly tailored to end user network conditions through online finetuning. In real intercontinental videoconferencing calls, Merlin matches our heuristic's policy with no statistically significant differences in user quality of experience (QoE). Finetuning Merlin's control policy to end-user environments enables QoE improvements of up to 7.8% compared to the heuristic policy. Lastly, our IL-based design performs competitively with current state-of-the-art online RL techniques but converges with 80% fewer videoconferencing samples, facilitating practical end-user personalization.

cs.NI

A Real-Time Active Speaker Detection System Integrating an Audio-Visual Signal with a Spatial Querying Mechanism

We introduce a distinctive real-time, causal, neural network-based active speaker detection system optimized for low-power edge computing. This system drives a virtual cinematography module and is deployed on a commercial device. The system uses data originating from a microphone array and a 360-degree camera. Our network requires only 127 MFLOPs per participant, for a meeting with 14 participants. Unlike previous work, we examine the error rate of our network when the computational budget is exhausted, and find that it exhibits graceful degradation, allowing the system to operate reasonably well even in this case. Departing from conventional DOA estimation approaches, our network learns to query the available acoustic data, considering the detected head locations. We train and evaluate our algorithm on a realistic meetings dataset featuring up to 14 participants in the same meeting, overlapped speech, and other challenging scenarios.

eess.AS

LSTM-based Video Quality Prediction Accounting for Temporal Distortions in Videoconferencing Calls

Current state-of-the-art video quality models, such as VMAF, give excellent prediction results by comparing the degraded video with its reference video. However, they do not consider temporal distortions (e.g., frame freezes or skips) that occur during videoconferencing calls. In this paper, we present a data-driven approach for modeling such distortions automatically by training an LSTM with subjective quality ratings labeled via crowdsourcing. The videos were collected from live videoconferencing calls in 83 different network conditions. We applied QR codes as markers on the source videos to create aligned references and compute temporal features based on the alignment vectors. Using these features together with VMAF core features, our proposed model achieves a PCC of 0.99 on the validation set. Furthermore, our model outputs per-frame quality that gives detailed insight into the cause of video quality impairments. The VCM model and dataset are open-sourced at https://github.com/microsoft/Video_Call_MOS.

eess.IV

ICASSP 2023 Deep Noise Suppression Challenge

Deep Speech Enhancement Challenge is the 5th edition of deep noise suppression (DNS) challenges organized at ICASSP 2023 Signal Processing Grand Challenges. DNS challenges were organized during 2019-2023 to stimulate research in deep speech enhancement (DSE). Previous DNS challenges were organized at INTERSPEECH 2020, ICASSP 2021, INTERSPEECH 2021, and ICASSP 2022. From prior editions, we learnt that improving signal quality (SIG) is challenging particularly in presence of simultaneously active interfering talkers and noise. This challenge aims to develop models for joint denosing, dereverberation and suppression of interfering talkers. When primary talker wears a headphone, certain acoustic properties of their speech such as direct-to-reverberation (DRR), signal to noise ratio (SNR) etc. make it possible to suppress neighboring talkers even without enrollment data for primary talker. This motivated us to create two tracks for this challenge: (i) Track-1 Headset; (ii) Track-2 Speakerphone. Both tracks has fullband (48kHz) training data and testset, and each testclips has a corresponding enrollment data (10-30s duration) for primary talker. Each track invited submissions of personalized and non-personalized models all of which are evaluated through same subjective evaluation. Most models submitted to challenge were personalized models, same team is winner in both tracks where the best models has improvement of 0.145 and 0.141 in challenge's Score as compared to noisy blind testset.

cs.SD

ICASSP 2022 Deep Noise Suppression Challenge

The Deep Noise Suppression (DNS) challenge is designed to foster innovation in the area of noise suppression to achieve superior perceptual speech quality. This is the 4th DNS challenge, with the previous editions held at INTERSPEECH 2020, ICASSP 2021, and INTERSPEECH 2021. We open-source datasets and test sets for researchers to train their deep noise suppression models, as well as a subjective evaluation framework based on ITU-T P.835 to rate and rank-order the challenge entries. We provide access to DNSMOS P.835 and word accuracy (WAcc) APIs to challenge participants to help with iterative model improvements. In this challenge, we introduced the following changes: (i) Included mobile device scenarios in the blind test set; (ii) Included a personalized noise suppression track with baseline; (iii) Added WAcc as an objective metric; (iv) Included DNSMOS P.835; (v) Made the training datasets and test sets fullband (48 kHz). We use an average of WAcc and subjective scores P.835 SIG, BAK, and OVRL to get the final score for ranking the DNS models. We believe that as a research community, we still have a long way to go in achieving excellent speech quality in challenging noisy real-world scenarios.

eess.AS

Performance optimizations on deep noise suppression models

We study the role of magnitude structured pruning as an architecture search to speed up the inference time of a deep noise suppression (DNS) model. While deep learning approaches have been remarkably successful in enhancing audio quality, their increased complexity inhibits their deployment in real-time applications. We achieve up to a 7.25X inference speedup over the baseline, with a smooth model performance degradation. Ablation studies indicate that our proposed network re-parameterization (i.e., size per layer) is the major driver of the speedup, and that magnitude structured pruning does comparably to directly training a model in the smaller size. We report inference speed because a parameter reduction does not necessitate speedup, and we measure model quality using an accurate non-intrusive objective speech quality metric.

eess.AS

DNSMOS P.835: A Non-Intrusive Perceptual Objective Speech Quality Metric to Evaluate Noise Suppressors

Human subjective evaluation is the gold standard to evaluate speech quality optimized for human perception. Perceptual objective metrics serve as a proxy for subjective scores. We have recently developed a non-intrusive speech quality metric called Deep Noise Suppression Mean Opinion Score (DNSMOS) using the scores from ITU-T Rec. P.808 subjective evaluation. The P.808 scores reflect the overall quality of the audio clip. ITU-T Rec. P.835 subjective evaluation framework gives the standalone quality scores of speech and background noise in addition to the overall quality. In this work, we train an objective metric based on P.835 human ratings that outputs 3 scores: i) speech quality (SIG), ii) background noise quality (BAK), and iii) the overall quality (OVRL) of the audio. The developed metric is highly correlated with human ratings, with a Pearson's Correlation Coefficient (PCC)=0.94 for SIG and PCC=0.98 for BAK and OVRL. This is the first non-intrusive P.835 predictor we are aware of. DNSMOS P.835 is made publicly available as an Azure service.

eess.AS

DNSMOS: A Non-Intrusive Perceptual Objective Speech Quality metric to evaluate Noise Suppressors

Human subjective evaluation is the gold standard to evaluate speech quality optimized for human perception. Perceptual objective metrics serve as a proxy for subjective scores. The conventional and widely used metrics require a reference clean speech signal, which is unavailable in real recordings. The no-reference approaches correlate poorly with human ratings and are not widely adopted in the research community. One of the biggest use cases of these perceptual objective metrics is to evaluate noise suppression algorithms. This paper introduces a multi-stage self-teaching based perceptual objective metric that is designed to evaluate noise suppressors. The proposed method generalizes well in challenging test conditions with a high correlation to human ratings.

cs.SD

Interspeech 2021 Deep Noise Suppression Challenge

The Deep Noise Suppression (DNS) challenge is designed to foster innovation in the area of noise suppression to achieve superior perceptual speech quality. We recently organized a DNS challenge special session at INTERSPEECH and ICASSP 2020. We open-sourced training and test datasets for the wideband scenario. We also open-sourced a subjective evaluation framework based on ITU-T standard P.808, which was also used to evaluate participants of the challenge. Many researchers from academia and industry made significant contributions to push the field forward, yet even the best noise suppressor was far from achieving superior speech quality in challenging scenarios. In this version of the challenge organized at INTERSPEECH 2021, we are expanding both our training and test datasets to accommodate full band scenarios. The two tracks in this challenge will focus on real-time denoising for (i) wide band, and(ii) full band scenarios. We are also making available a reliable non-intrusive objective speech quality metric called DNSMOS for the participants to use during their development phase.

cs.SD

Resonance: Replacing Software Constants with Context-Aware Models in Real-time Communication

Large software systems tune hundreds of 'constants' to optimize their runtime performance. These values are commonly derived through intuition, lab tests, or A/B tests. A 'one-size-fits-all' approach is often sub-optimal as the best value depends on runtime context. In this paper, we provide an experimental approach to replace constants with learned contextual functions for Skype - a widely used real-time communication (RTC) application. We present Resonance, a system based on contextual bandits (CB). We describe experiences from three real-world experiments: applying it to the audio, video, and transport components in Skype. We surface a unique and practical challenge of performing machine learning (ML) inference in large software systems written using encapsulation principles. Finally, we open-source FeatureBroker, a library to reduce the friction in adopting ML models in such development environments

cs.AI

ICASSP 2021 Deep Noise Suppression Challenge

The Deep Noise Suppression (DNS) challenge is designed to foster innovation in the area of noise suppression to achieve superior perceptual speech quality. We recently organized a DNS challenge special session at INTERSPEECH 2020. We open sourced training and test datasets for researchers to train their noise suppression models. We also open sourced a subjective evaluation framework and used the tool to evaluate and pick the final winners. Many researchers from academia and industry made significant contributions to push the field forward. We also learned that as a research community, we still have a long way to go in achieving excellent speech quality in challenging noisy real-time conditions. In this challenge, we are expanding both our training and test datasets. There are two tracks with one focusing on real-time denoising and the other focusing on real-time personalized deep noise suppression. We also make a non-intrusive objective speech quality metric called DNSMOS available for participants to use during their development stages. The final evaluation will be based on subjective tests.

eess.AS

The INTERSPEECH 2020 Deep Noise Suppression Challenge: Datasets, Subjective Testing Framework, and Challenge Results

The INTERSPEECH 2020 Deep Noise Suppression (DNS) Challenge is intended to promote collaborative research in real-time single-channel Speech Enhancement aimed to maximize the subjective (perceptual) quality of the enhanced speech. A typical approach to evaluate the noise suppression methods is to use objective metrics on the test set obtained by splitting the original dataset. While the performance is good on the synthetic test set, often the model performance degrades significantly on real recordings. Also, most of the conventional objective metrics do not correlate well with subjective tests and lab subjective tests are not scalable for a large test set. In this challenge, we open-sourced a large clean speech and noise corpus for training the noise suppression models and a representative test set to real-world scenarios consisting of both synthetic and real recordings. We also open-sourced an online subjective test framework based on ITU-T P.808 for researchers to reliably test their developments. We evaluated the results using P.808 on a blind test set. The results and the key learnings from the challenge are discussed. The datasets and scripts can be found here for quick access https://github.com/microsoft/DNS-Challenge.

eess.AS