arXiv subjects

Vivian Lai

Publications and source records attributed to Vivian Lai.

33 records · Page 2Linked to original sources

arXiv2023

An Efficient Content-based Time Series Retrieval System

A Content-based Time Series Retrieval (CTSR) system is an information retrieval system for users to interact with time series emerged from multiple domains, such as finance, healthcare, and manufacturing. For example, users seeking to learn more about the source of a time series can submit the time series as a query to the CTSR system and retrieve a list of relevant time series with associated metadata. By analyzing the retrieved metadata, users can gather more information about the source of the time series. Because the CTSR system is required to work with time series data from diverse domains, it needs a high-capacity model to effectively measure the similarity between different time series. On top of that, the model within the CTSR system has to compute the similarity scores in an efficient manner as the users interact with the system in real-time. In this paper, we propose an effective and efficient CTSR model that outperforms alternative models, while still providing reasonable inference runtimes. To demonstrate the capability of the proposed method in solving business problems, we compare it against alternative models using our in-house transaction data. Our findings reveal that the proposed model is the most suitable solution compared to others for our transaction data problem.

cs.IR↗

arXiv2023

Adversarial Collaborative Filtering for Free

Collaborative Filtering (CF) has been successfully used to help users discover the items of interest. Nevertheless, existing CF methods suffer from noisy data issue, which negatively impacts the quality of recommendation. To tackle this problem, many prior studies leverage adversarial learning to regularize the representations of users/items, which improves both generalizability and robustness. Those methods often learn adversarial perturbations and model parameters under min-max optimization framework. However, there still have two major drawbacks: 1) Existing methods lack theoretical guarantees of why adding perturbations improve the model generalizability and robustness; 2) Solving min-max optimization is time-consuming. In addition to updating the model parameters, each iteration requires additional computations to update the perturbations, making them not scalable for industry-scale datasets. In this paper, we present Sharpness-aware Collaborative Filtering (SharpCF), a simple yet effective method that conducts adversarial training without extra computational cost over the base optimizer. To achieve this goal, we first revisit the existing adversarial collaborative filtering and discuss its connection with recent Sharpness-aware Minimization. This analysis shows that adversarial training actually seeks model parameters that lie in neighborhoods around the optimal model parameters having uniformly low loss values, resulting in better generalizability. To reduce the computational overhead, SharpCF introduces a novel trajectory loss to measure the alignment between current weights and past weights. Experimental results on real-world datasets demonstrate that our SharpCF achieves superior performance with almost zero additional computational cost comparing to adversarial training.

cs.IR↗

arXiv2023

Enhancing Transformers without Self-supervised Learning: A Loss Landscape Perspective in Sequential Recommendation

Transformer and its variants are a powerful class of architectures for sequential recommendation, owing to their ability of capturing a user's dynamic interests from their past interactions. Despite their success, Transformer-based models often require the optimization of a large number of parameters, making them difficult to train from sparse data in sequential recommendation. To address the problem of data sparsity, previous studies have utilized self-supervised learning to enhance Transformers, such as pre-training embeddings from item attributes or contrastive data augmentations. However, these approaches encounter several training issues, including initialization sensitivity, manual data augmentations, and large batch-size memory bottlenecks. In this work, we investigate Transformers from the perspective of loss geometry, aiming to enhance the models' data efficiency and generalization in sequential recommendation. We observe that Transformers (e.g., SASRec) can converge to extremely sharp local minima if not adequately regularized. Inspired by the recent Sharpness-Aware Minimization (SAM), we propose SAMRec, which significantly improves the accuracy and robustness of sequential recommendation. SAMRec performs comparably to state-of-the-art self-supervised Transformers, such as S$^3$Rec and CL4SRec, without the need for pre-training or strong data augmentations.

cs.IR↗

arXiv2023

Selective Explanations: Leveraging Human Input to Align Explainable AI

While a vast collection of explainable AI (XAI) algorithms have been developed in recent years, they are often criticized for significant gaps with how humans produce and consume explanations. As a result, current XAI techniques are often found to be hard to use and lack effectiveness. In this work, we attempt to close these gaps by making AI explanations selective -- a fundamental property of human explanations -- by selectively presenting a subset from a large set of model reasons based on what aligns with the recipient's preferences. We propose a general framework for generating selective explanations by leveraging human input on a small sample. This framework opens up a rich design space that accounts for different selectivity goals, types of input, and more. As a showcase, we use a decision-support task to explore selective explanations based on what the decision-maker would consider relevant to the decision task. We conducted two experimental studies to examine three out of a broader possible set of paradigms based on our proposed framework: in Study 1, we ask the participants to provide their own input to generate selective explanations, with either open-ended or critique-based input. In Study 2, we show participants selective explanations based on input from a panel of similar users (annotators). Our experiments demonstrate the promise of selective explanations in reducing over-reliance on AI and improving decision outcomes and subjective perceptions of the AI, but also paint a nuanced picture that attributes some of these positive effects to the opportunity to provide one's own input to augment AI explanations. Overall, our work proposes a novel XAI framework inspired by human communication behaviors and demonstrates its potentials to encourage future work to better align AI explanations with human production and consumption of explanations.

cs.AI↗

arXiv2023

Sharpness-Aware Graph Collaborative Filtering

Graph Neural Networks (GNNs) have achieved impressive performance in collaborative filtering. However, GNNs tend to yield inferior performance when the distributions of training and test data are not aligned well. Also, training GNNs requires optimizing non-convex neural networks with an abundance of local and global minima, which may differ widely in their performance at test time. Thus, it is essential to choose the minima carefully. Here we propose an effective training schema, called {gSAM}, under the principle that the \textit{flatter} minima has a better generalization ability than the \textit{sharper} ones. To achieve this goal, gSAM regularizes the flatness of the weight loss landscape by forming a bi-level optimization: the outer problem conducts the standard model training while the inner problem helps the model jump out of the sharp minima. Experimental results show the superiority of our gSAM.

cs.LG↗

arXiv2022

An Exploration of Post-Editing Effectiveness in Text Summarization

Automatic summarization methods are efficient but can suffer from low quality. In comparison, manual summarization is expensive but produces higher quality. Can humans and AI collaborate to improve summarization performance? In similar text generation tasks (e.g., machine translation), human-AI collaboration in the form of "post-editing" AI-generated text reduces human workload and improves the quality of AI output. Therefore, we explored whether post-editing offers advantages in text summarization. Specifically, we conducted an experiment with 72 participants, comparing post-editing provided summaries with manual summarization for summary quality, human efficiency, and user experience on formal (XSum news) and informal (Reddit posts) text. This study sheds valuable insights on when post-editing is useful for text summarization: it helped in some cases (e.g., when participants lacked domain knowledge) but not in others (e.g., when provided summaries include inaccurate information). Participants' different editing strategies and needs for assistance offer implications for future human-AI summarization systems.

cs.CL↗

arXiv2022

Human-AI Collaboration via Conditional Delegation: A Case Study of Content Moderation

Despite impressive performance in many benchmark datasets, AI models can still make mistakes, especially among out-of-distribution examples. It remains an open question how such imperfect models can be used effectively in collaboration with humans. Prior work has focused on AI assistance that helps people make individual high-stakes decisions, which is not scalable for a large amount of relatively low-stakes decisions, e.g., moderating social media comments. Instead, we propose conditional delegation as an alternative paradigm for human-AI collaboration where humans create rules to indicate trustworthy regions of a model. Using content moderation as a testbed, we develop novel interfaces to assist humans in creating conditional delegation rules and conduct a randomized experiment with two datasets to simulate in-distribution and out-of-distribution scenarios. Our study demonstrates the promise of conditional delegation in improving model performance and provides insights into design for this novel paradigm, including the effect of AI explanations.

cs.AI↗

arXiv2021

Towards a Science of Human-AI Decision Making: A Survey of Empirical Studies

As AI systems demonstrate increasingly strong predictive performance, their adoption has grown in numerous domains. However, in high-stakes domains such as criminal justice and healthcare, full automation is often not desirable due to safety, ethical, and legal concerns, yet fully manual approaches can be inaccurate and time consuming. As a result, there is growing interest in the research community to augment human decision making with AI assistance. Besides developing AI technologies for this purpose, the emerging field of human-AI decision making must embrace empirical approaches to form a foundational understanding of how humans interact and work with AI to make decisions. To invite and help structure research efforts towards a science of understanding and improving human-AI decision making, we survey recent literature of empirical human-subject studies on this topic. We summarize the study design choices made in over 100 papers in three important aspects: (1) decision tasks, (2) AI models and AI assistance elements, and (3) evaluation metrics. For each aspect, we summarize current trends, discuss gaps in current practices of the field, and make a list of recommendations for future research. Our survey highlights the need to develop common frameworks to account for the design and research spaces of human-AI decision making, so that researchers can make rigorous choices in study design, and the research community can build on each other's work and produce generalizable scientific knowledge. We also hope this survey will serve as a bridge for HCI and AI communities to work together to mutually shape the empirical science and computational technologies for human-AI decision making.

cs.AI↗

arXiv2021

Understanding the Effect of Out-of-distribution Examples and Interactive Explanations on Human-AI Decision Making

Although AI holds promise for improving human decision making in societally critical domains, it remains an open question how human-AI teams can reliably outperform AI alone and human alone in challenging prediction tasks (also known as complementary performance). We explore two directions to understand the gaps in achieving complementary performance. First, we argue that the typical experimental setup limits the potential of human-AI teams. To account for lower AI performance out-of-distribution than in-distribution because of distribution shift, we design experiments with different distribution types and investigate human performance for both in-distribution and out-of-distribution examples. Second, we develop novel interfaces to support interactive explanations so that humans can actively engage with AI assistance. Using virtual pilot studies and large-scale randomized experiments across three tasks, we demonstrate a clear difference between in-distribution and out-of-distribution, and observe mixed results for interactive explanations: while interactive explanations improve human perception of AI assistance's usefulness, they may reinforce human biases and lead to limited performance improvement. Overall, our work points out critical challenges and future directions towards enhancing human performance with AI assistance.

cs.AI↗

arXiv2021

Using Transformers to Provide Teachers with Personalized Feedback on their Classroom Discourse: The TalkMoves Application

TalkMoves is an innovative application designed to support K-12 mathematics teachers to reflect on, and continuously improve their instructional practices. This application combines state-of-the-art natural language processing capabilities with automated speech recognition to automatically analyze classroom recordings and provide teachers with personalized feedback on their use of specific types of discourse aimed at broadening and deepening classroom conversations about mathematics. These specific discourse strategies are referred to as "talk moves" within the mathematics education community and prior research has documented the ways in which systematic use of these discourse strategies can positively impact student engagement and learning. In this article, we describe the TalkMoves application's cloud-based infrastructure for managing and processing classroom recordings, and its interface for providing teachers with feedback on their use of talk moves during individual teaching episodes. We present the series of model architectures we developed, and the studies we conducted, to develop our best-performing, transformer-based model (F1 = 79.3%). We also discuss several technical challenges that need to be addressed when working with real-world speech and language data from noisy K-12 classrooms.

cs.CY↗

arXiv2020

Harnessing Explanations to Bridge AI and Humans

Machine learning models are increasingly integrated into societally critical applications such as recidivism prediction and medical diagnosis, thanks to their superior predictive power. In these applications, however, full automation is often not desired due to ethical and legal concerns. The research community has thus ventured into developing interpretable methods that explain machine predictions. While these explanations are meant to assist humans in understanding machine predictions and thereby allowing humans to make better decisions, this hypothesis is not supported in many recent studies. To improve human decision-making with AI assistance, we propose future directions for closing the gap between the efficacy of explanations and improvement in human performance.

cs.HC↗

arXiv2020

"Why is 'Chicago' deceptive?" Towards Building Model-Driven Tutorials for Humans

To support human decision making with machine learning models, we often need to elucidate patterns embedded in the models that are unsalient, unknown, or counterintuitive to humans. While existing approaches focus on explaining machine predictions with real-time assistance, we explore model-driven tutorials to help humans understand these patterns in a training phase. We consider both tutorials with guidelines from scientific papers, analogous to current practices of science communication, and automatically selected examples from training data with explanations. We use deceptive review detection as a testbed and conduct large-scale, randomized human-subject experiments to examine the effectiveness of such tutorials. We find that tutorials indeed improve human performance, with and without real-time assistance. In particular, although deep learning provides superior predictive performance than simple models, tutorials and explanations from simple models are more useful to humans. Our work suggests future directions for human-centered tutorials and explanations towards a synergy between humans and AI.

cs.HC↗

arXiv2019

Many Faces of Feature Importance: Comparing Built-in and Post-hoc Feature Importance in Text Classification

Feature importance is commonly used to explain machine predictions. While feature importance can be derived from a machine learning model with a variety of methods, the consistency of feature importance via different methods remains understudied. In this work, we systematically compare feature importance from built-in mechanisms in a model such as attention values and post-hoc methods that approximate model behavior such as LIME. Using text classification as a testbed, we find that 1) no matter which method we use, important features from traditional models such as SVM and XGBoost are more similar with each other, than with deep learning models; 2) post-hoc methods tend to generate more similar important features for two models than built-in methods. We further demonstrate how such similarity varies across instances. Notably, important features do not always resemble each other better when two models agree on the predicted label than when they disagree.

cs.CL↗

arXiv2019

On Human Predictions with Explanations and Predictions of Machine Learning Models: A Case Study on Deception Detection

Humans are the final decision makers in critical tasks that involve ethical and legal concerns, ranging from recidivism prediction, to medical diagnosis, to fighting against fake news. Although machine learning models can sometimes achieve impressive performance in these tasks, these tasks are not amenable to full automation. To realize the potential of machine learning for improving human decisions, it is important to understand how assistance from machine learning models affects human performance and human agency. In this paper, we use deception detection as a testbed and investigate how we can harness explanations and predictions of machine learning models to improve human performance while retaining human agency. We propose a spectrum between full human agency and full automation, and develop varying levels of machine assistance along the spectrum that gradually increase the influence of machine predictions. We find that without showing predicted labels, explanations alone slightly improve human performance in the end task. In comparison, human performance is greatly improved by showing predicted labels (>20% relative improvement) and can be further improved by explicitly suggesting strong machine performance. Interestingly, when predicted labels are shown, explanations of machine predictions induce a similar level of accuracy as an explicit statement of strong machine performance. Our results demonstrate a tradeoff between human performance and human agency and show that explanations of machine predictions can moderate this tradeoff.

cs.AI↗

arXiv2016

CareerMapper: An Automated Resume Evaluation Tool

The advent of the Web brought about major changes in the way people search for jobs and companies look for suitable candidates. As more employers and recruitment firms turn to the Web for job candidate search, an increasing number of people turn to the Web for uploading and creating their online resumes. Resumes are often the first source of information about candidates and also the first item of evaluation in candidate selection. Thus, it is imperative that resumes are complete, free of errors and well-organized. We present an automated resume evaluation tool called "CareerMapper". Our tool is designed to conduct a thorough review of a user's LinkedIn profile and provide best recommendations for improved online resumes by analyzing a large number of online user profiles.

cs.CY↗