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William Seymour

Publications and source records attributed to William Seymour.

26 records · Page 2Linked to original sources

Respect as a Lens for the Design of AI Systems

Critical examinations of AI systems often apply principles such as fairness, justice, accountability, and safety, which is reflected in AI regulations such as the EU AI Act. Are such principles sufficient to promote the design of systems that support human flourishing? Even if a system is in some sense fair, just, or 'safe', it can nonetheless be exploitative, coercive, inconvenient, or otherwise conflict with cultural, individual, or social values. This paper proposes a dimension of interactional ethics thus far overlooked: the ways AI systems should treat human beings. For this purpose, we explore the philosophical concept of respect: if respect is something everyone needs and deserves, shouldn't technology aim to be respectful? Despite its intuitive simplicity, respect in philosophy is a complex concept with many disparate senses. Like fairness or justice, respect can characterise how people deserve to be treated; but rather than relating primarily to the distribution of benefits or punishments, respect relates to how people regard one another, and how this translates to perception, treatment, and behaviour. We explore respect broadly across several literatures, synthesising perspectives on respect from Kantian, post-Kantian, dramaturgical, and agential realist design perspectives with a goal of drawing together a view of what respect could mean for AI. In so doing, we identify ways that respect may guide us towards more sociable artefacts that ethically and inclusively honour and recognise humans using the rich social language that we have evolved to interact with one another every day.

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Consent on the Fly: Developing Ethical Verbal Consent for Voice Assistants

Determining how voice assistants should broker consent to share data with third party software has proven to be a complex problem. Devices often require users to switch to companion smartphone apps in order to navigate permissions menus for their otherwise hands-free voice assistant. More in line with smartphone app stores, Alexa now offers "voice-forward consent", allowing users to grant skills access to personal data mid-conversation using speech. While more usable and convenient than opening a companion app, asking for consent 'on the fly' can undermine several concepts core to the informed consent process. The intangible nature of voice interfaces further blurs the boundary between parts of an interaction controlled by third-party developers from the underlying platforms. We outline a research agenda towards usable and effective voice-based consent to address the problems with brokering consent verbally, including our own work drawing on the GDPR and work on consent in Ubicomp.

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Exploring Interactions Between Trust, Anthropomorphism, and Relationship Development in Voice Assistants

Modern conversational agents such as Alexa and Google Assistant represent significant progress in speech recognition, natural language processing, and speech synthesis. But as these agents have grown more realistic, concerns have been raised over how their social nature might unconsciously shape our interactions with them. Through a survey of 500 voice assistant users, we explore whether users' relationships with their voice assistants can be quantified using the same metrics as social, interpersonal relationships; as well as if this correlates with how much they trust their devices and the extent to which they anthropomorphise them. Using Knapp's staircase model of human relationships, we find that not only can human-device interactions be modelled in this way, but also that relationship development with voice assistants correlates with increased trust and anthropomorphism.

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'I Just Want to Hack Myself to Not Get Distracted': Evaluating Design Interventions for Self-Control on Facebook

Beyond being the world's largest social network, Facebook is for many also one of its greatest sources of digital distraction. For students, problematic use has been associated with negative effects on academic achievement and general wellbeing. To understand what strategies could help users regain control, we investigated how simple interventions to the Facebook UI affect behaviour and perceived control. We assigned 58 university students to one of three interventions: goal reminders, removed newsfeed, or white background (control). We logged use for 6 weeks, applied interventions in the middle weeks, and administered fortnightly surveys. Both goal reminders and removed newsfeed helped participants stay on task and avoid distraction. However, goal reminders were often annoying, and removing the newsfeed made some fear missing out on information. Our findings point to future interventions such as controls for adjusting types and amount of available information, and flexible blocking which matches individual definitions of 'distraction'.

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Strangers in the Room: Unpacking Perceptions of 'Smartness' and Related Ethical Concerns in the Home

The increasingly widespread use of 'smart' devices has raised multifarious ethical concerns regarding their use in domestic spaces. Previous work examining such ethical dimensions has typically either involved empirical studies of concerns raised by specific devices and use contexts, or alternatively expounded on abstract concepts like autonomy, privacy or trust in relation to 'smart homes' in general. This paper attempts to bridge these approaches by asking what features of smart devices users consider as rendering them 'smart' and how these relate to ethical concerns. Through a multimethod investigation including surveys with smart device users (n=120) and semi-structured interviews (n=15), we identify and describe eight types of smartness and explore how they engender a variety of ethical concerns including privacy, autonomy, and disruption of the social order. We argue that this middle ground, between concerns arising from particular devices and more abstract ethical concepts, can better anticipate potential ethical concerns regarding smart devices.

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Does Siri Have a Soul? Exploring Voice Assistants Through Shinto Design Fictions

It can be difficult to critically reflect on technology that has become part of everyday rituals and routines. To combat this, speculative and fictional approaches have previously been used by HCI to decontextualise the familiar and imagine alternatives. In this work we turn to Japanese Shinto narratives as a way to defamiliarise voice assistants, inspired by the similarities between how assistants appear to 'inhabit' objects similarly to kami. Describing an alternate future where assistant presences live inside objects, this approach foregrounds some of the phenomenological quirks that can otherwise easily become lost. Divorced from the reality of daily life, this approach allows us to reevaluate some of the common interactions and design patterns that are common in the virtual assistants of the present.

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Informing the Design of Privacy-Empowering Tools for the Connected Home

Connected devices in the home represent a potentially grave new privacy threat due to their unfettered access to the most personal spaces in people's lives. Prior work has shown that despite concerns about such devices, people often lack sufficient awareness, understanding, or means of taking effective action. To explore the potential for new tools that support such needs directly we developed Aretha, a privacy assistant technology probe that combines a network disaggregator, personal tutor, and firewall, to empower end-users with both the knowledge and mechanisms to control disclosures from their homes. We deployed Aretha in three households over six weeks, with the aim of understanding how this combination of capabilities might enable users to gain awareness of data disclosures by their devices, form educated privacy preferences, and to block unwanted data flows. The probe, with its novel affordances-and its limitations-prompted users to co-adapt, finding new control mechanisms and suggesting new approaches to address the challenge of regaining privacy in the connected home.

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Informing The Future of Data Protection in Smart Homes

Recent changes to data protection regulation, particularly in Europe, are changing the design landscape for smart devices, requiring new design techniques to ensure that devices are able to adequately protect users' data. A particularly interesting space in which to explore and address these challenges is the smart home, which presents a multitude of difficult social and technical problems in an intimate and highly private context. This position paper outlines the motivation and research approach of a new project aiming to inform the future of data protection by design and by default in smart homes through a combination of ethnography and speculative design.

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