arXiv subjects

Xidao Wen

Publications and source records attributed to Xidao Wen.

14 recordsLinked to original sources

arXiv2026

A Multi-Dataset Benchmark for Evaluating LLM Agents in Microservice Failure Diagnosis

LLM-based agents are reshaping microservice operations into AgentOps, where benchmarks are key to evaluating failure diagnosis over multimodal observability data. However, existing benchmarks remain largely outcome-oriented: they score only the final answer and fail to assess the systematic reasoning process in failure diagnosis. We address this gap by introducing two large-scale datasets (AIOps2025 and RCA100) under a reasoning-process evaluation paradigm that assesses agentic diagnostic capability along three dimensions: Localization (where the fault occurs), Identification (what type of fault it is), and Reason (whether the reasoning trace is grounded in relevant evidence). Together, the two datasets comprise over 500 expert-labeled failure cases across two representative microservice systems (HipsterShop and the OpenTelemetry Demo Store). They cover diverse fault scenarios across resource, network, runtime, middleware/database, and application-logic categories and provide fine-grained causal evidence to support agent learning and reasoning-process evaluation. Beyond scale and coverage, the datasets have been carefully labelled by domain experts and validated through large-scale competitions, supporting more than 6,000 participating teams. This makes them not only expert-labeled diagnostic datasets, but also competition-validated benchmarks for evaluating agentic failure diagnosis in real-world microservice environments. Datasets are available at https://www.aiops.cn/gitlab/aiops-live-benchmark/agenticopseval.

cs.SE↗

arXiv2026

UModel: An Agent-Ready Observability Data Modeling Method at Scale

When networked system failures occur, automatically performing Root Cause Analysis (RCA) using observability data is critical for ensuring networked system reliability. Recently, LLM-based agents have shown promise for automating this diagnosis process through advanced reasoning and autonomous exploration. However, existing observability frameworks remain archaic, characterized by fragmented data silos, incompatible schemas, and insufficient semantic metadata, preventing agents from establishing the complex relationships required for effective RCA. To address these challenges, we present UModel, a unified ontological framework that shifts observability from data-centric to object-centric modeling. UModel constructs a virtual ontological layer where heterogeneous telemetry, entities, and expert knowledge are standardized as objects and interconnected via semantic graphs. In addition, we introduce U-SPL, a pipeline-based query interface that enables agents to autonomously explore system topologies and correlate multimodal data. By re-modeling the "AIOps 2025 Challenge" dataset using UModel, the precision of root cause localization improved by 8%, demonstrating that enhanced data organization can significantly increase the accuracy of downstream tasks. UModel provides a scalable modeling framework that, in its deployment at Alibaba Cloud for more than one year, has served tens of thousands of users, sustained millions of operations per second, and delivered sub-second query latency.

cs.SE↗

arXiv2026

OpsLLM: Construction of Large Language Model for Software Operations with Multi-stage Learning

In the field of software operations, Large Language Models (LLMs) have attracted increasing attention. However, existing research has not yet achieved efficient and effective endto-end intelligent operations due to low-quality data, fragmented knowledge and insufficient learning. To explore the potential of LLMs in software operations, we propose OpsLLM, a domainspecific LLM that supports both knowledge-based question answering (QA) and root cause analysis (RCA). Moreover, we disclose the detailed workflow for building LLMs specifically in the software operations domain. First, a Human-in-the-Loop mechanism is introduced to curate high-quality data from a large collection of operational data and construct a fine-tuning dataset. Then, based on the data, supervised fine-tuning is conducted to achieve a base model. Furthermore, we introduce a domain process reward model (DPRM) during the reinforcement learning stage to optimize the accuracy and reliability of the fine-tuned model on RCA tasks. Experimental results on the tasks with diverse difficulties demonstrate that OpsLLMs effectively learns and aligns with the operational domain knowledge infused, outperforming existing open-source and closed-source LLMs in accuracy with improvements of 0.2%~11.9% on QA tasks and 8.5%~70.3% on RCA tasks, while exhibiting strong transferability. Moreover, we will open-source three versions of OpsLLM with 7B, 14B and 32B parameters, along with a 15K fine-tuning dataset.

cs.LG↗

arXiv2026

Graph of States: Solving Abductive Tasks with Large Language Models

Logical reasoning encompasses deduction, induction, and abduction. However, while Large Language Models (LLMs) have effectively mastered the former two, abductive reasoning remains significantly underexplored. Existing frameworks, predominantly designed for static deductive tasks, fail to generalize to abductive reasoning due to unstructured state representation and lack of explicit state control. Consequently, they are inevitably prone to Evidence Fabrication, Context Drift, Failed Backtracking, and Early Stopping. To bridge this gap, we introduce Graph of States (GoS), a general-purpose neuro-symbolic framework tailored for abductive tasks. GoS grounds multi-agent collaboration in a structured belief states, utilizing a causal graph to explicitly encode logical dependencies and a state machine to govern the valid transitions of the reasoning process. By dynamically aligning the reasoning focus with these symbolic constraints, our approach transforms aimless, unconstrained exploration into a convergent, directed search. Extensive evaluations on two real-world datasets demonstrate that GoS significantly outperforms all baselines, providing a robust solution for complex abductive tasks. Code repo and all prompts: https://github.com/gaorch85/Graph-of-States.

cs.AI↗

arXiv2025

OpsAgent: An Evolving Multi-agent System for Incident Management in Microservices

Incident management (IM) is central to the reliability of large-scale microservice systems. Yet manual IM, where on-call engineers examine metrics, logs, and traces is labor-intensive and error-prone in the face of massive and heterogeneous observability data. Existing automated IM approaches often struggle to generalize across systems, provide limited interpretability, and incur high deployment costs, which hinders adoption in practice. In this paper, we present OpsAgent, a lightweight, self-evolving multi-agent system for IM that employs a training-free data processor to convert heterogeneous observability data into structured textual descriptions, along with a multi-agent collaboration framework that makes diagnostic inference transparent and auditable. To support continual capability growth, OpsAgent also introduces a dual self-evolution mechanism that integrates internal model updates with external experience accumulation, thereby closing the deployment loop. Comprehensive experiments on the OPENRCA benchmark demonstrate state-of-the-art performance and show that OpsAgent is generalizable, interpretable, cost-efficient, and self-evolving, making it a practically deployable and sustainable solution for long-term operation in real-world microservice systems. Notably, its deployment in Lenovo's production environment further validates its effectiveness in real-world industrial settings.

cs.AI↗

arXiv2025

Enhancing Interpretability in Software Change Management with Chain-of-Thought Reasoning

In modern online services, frequent software changes introduce significant risks. To tackle this challenge, we propose SCELM (Software Change Evaluation and Lifecycle Management), an end-to-end automated framework for software change management. SCELM aims to manage software changes efficiently and precisely, significantly reducing service failures and economic losses.

cs.SE↗

arXiv2025

TrioXpert: An Automated Incident Management Framework for Microservice System

Automated incident management plays a pivotal role in large-scale microservice systems. However, many existing methods rely solely on single-modal data (e.g., metrics, logs, and traces) and struggle to simultaneously address multiple downstream tasks, including anomaly detection (AD), failure triage (FT), and root cause localization (RCL). Moreover, the lack of clear reasoning evidence in current techniques often leads to insufficient interpretability. To address these limitations, we propose TrioXpert, an end-to-end incident management framework capable of fully leveraging multimodal data. TrioXpert designs three independent data processing pipelines based on the inherent characteristics of different modalities, comprehensively characterizing the operational status of microservice systems from both numerical and textual dimensions. It employs a collaborative reasoning mechanism using large language models (LLMs) to simultaneously handle multiple tasks while providing clear reasoning evidence to ensure strong interpretability. We conducted extensive evaluations on two microservice system datasets, and the experimental results demonstrate that TrioXpert achieves outstanding performance in AD (improving by 4.7% to 57.7%), FT (improving by 2.1% to 40.6%), and RCL (improving by 1.6% to 163.1%) tasks. TrioXpert has also been deployed in Lenovo's production environment, demonstrating substantial gains in diagnostic efficiency and accuracy.

cs.SE↗

arXiv2024

ChatTS: Aligning Time Series with LLMs via Synthetic Data for Enhanced Understanding and Reasoning

Understanding time series is crucial for its application in real-world scenarios. Recently, large language models (LLMs) have been increasingly applied to time series tasks, leveraging their strong language capabilities to enhance various applications. However, research on multimodal LLMs (MLLMs) for time series understanding and reasoning remains limited, primarily due to the scarcity of high-quality datasets that align time series with textual information. This paper introduces ChatTS, a novel MLLM designed for time series analysis. ChatTS treats time series as a modality, similar to how vision MLLMs process images, enabling it to perform both understanding and reasoning with time series. To address the scarcity of training data, we propose an attribute-based method for generating synthetic time series with detailed attribute descriptions. We further introduce Time Series Evol-Instruct, a novel approach that generates diverse time series Q&As, enhancing the model's reasoning capabilities. To the best of our knowledge, ChatTS is the first TS-MLLM that takes multivariate time series as input for understanding and reasoning, which is fine-tuned exclusively on synthetic datasets. We evaluate its performance using benchmark datasets with real-world data, including six alignment tasks and four reasoning tasks. Our results show that ChatTS significantly outperforms existing vision-based MLLMs (e.g., GPT-4o) and text/agent-based LLMs, achieving a 46.0% improvement in alignment tasks and a 25.8% improvement in reasoning tasks. We have open-sourced the source code, model checkpoint and datasets at https://github.com/NetManAIOps/ChatTS.

cs.AI↗

arXiv2023

OpsEval: A Comprehensive IT Operations Benchmark Suite for Large Language Models

Information Technology (IT) Operations (Ops), particularly Artificial Intelligence for IT Operations (AIOps), is the guarantee for maintaining the orderly and stable operation of existing information systems. According to Gartner's prediction, the use of AI technology for automated IT operations has become a new trend. Large language models (LLMs) that have exhibited remarkable capabilities in NLP-related tasks, are showing great potential in the field of AIOps, such as in aspects of root cause analysis of failures, generation of operations and maintenance scripts, and summarizing of alert information. Nevertheless, the performance of current LLMs in Ops tasks is yet to be determined. In this paper, we present OpsEval, a comprehensive task-oriented Ops benchmark designed for LLMs. For the first time, OpsEval assesses LLMs' proficiency in various crucial scenarios at different ability levels. The benchmark includes 7184 multi-choice questions and 1736 question-answering (QA) formats in English and Chinese. By conducting a comprehensive performance evaluation of the current leading large language models, we show how various LLM techniques can affect the performance of Ops, and discussed findings related to various topics, including model quantification, QA evaluation, and hallucination issues. To ensure the credibility of our evaluation, we invite dozens of domain experts to manually review our questions. At the same time, we have open-sourced 20% of the test QA to assist current researchers in preliminary evaluations of their OpsLLM models. The remaining 80% of the data, which is not disclosed, is used to eliminate the issue of the test set leakage. Additionally, we have constructed an online leaderboard that is updated in real-time and will continue to be updated, ensuring that any newly emerging LLMs will be evaluated promptly. Both our dataset and leaderboard have been made public.

cs.AI↗

arXiv2022

Constructing Large-Scale Real-World Benchmark Datasets for AIOps

Recently, AIOps (Artificial Intelligence for IT Operations) has been well studied in academia and industry to enable automated and effective software service management. Plenty of efforts have been dedicated to AIOps, including anomaly detection, root cause localization, incident management, etc. However, most existing works are evaluated on private datasets, so their generality and real performance cannot be guaranteed. The lack of public large-scale real-world datasets has prevented researchers and engineers from enhancing the development of AIOps. To tackle this dilemma, in this work, we introduce three public real-world, large-scale datasets about AIOps, mainly aiming at KPI anomaly detection, root cause localization on multi-dimensional data, and failure discovery and diagnosis. More importantly, we held three competitions in 2018/2019/2020 based on these datasets, attracting thousands of teams to participate. In the future, we will continue to publish more datasets and hold competitions to promote the development of AIOps further.

cs.SE↗

arXiv2019

Micro- and Macro-Level Churn Analysis of Large-Scale Mobile Games

As mobile devices become more and more popular, mobile gaming has emerged as a promising market with billion-dollar revenues. A variety of mobile game platforms and services have been developed around the world. A critical challenge for these platforms and services is to understand the churn behavior in mobile games, which usually involves churn at micro level (between an app and a specific user) and macro level (between an app and all its users). Accurate micro-level churn prediction and macro-level churn ranking will benefit many stakeholders such as game developers, advertisers, and platform operators. In this paper, we present the first large-scale churn analysis for mobile games that supports both micro-level churn prediction and macro-level churn ranking. For micro-level churn prediction, in view of the common limitations of the state-of-the-art methods built upon traditional machine learning models, we devise a novel semi-supervised and inductive embedding model that jointly learns the prediction function and the embedding function for user-app relationships. We model these two functions by deep neural networks with a unique edge embedding technique that is able to capture both contextual information and relationship dynamics. We also design a novel attributed random walk technique that takes into consideration both topological adjacency and attribute similarities. To address macro-level churn ranking, we propose to construct a relationship graph with estimated micro-level churn probabilities as edge weights and adapt link analysis algorithms on the graph. We devise a simple algorithm SimSum and adapt two more advanced algorithms PageRank and HITS. The performance of our solutions for the two-level churn analysis problems is evaluated on real-world data collected from the Samsung Game Launcher platform.

cs.LG↗

arXiv2018

Streaming Network Embedding through Local Actions

Recently, considerable research attention has been paid to network embedding, a popular approach to construct feature vectors of vertices. Due to the curse of dimensionality and sparsity in graphical datasets, this approach has become indispensable for machine learning tasks over large networks. The majority of existing literature has considered this technique under the assumption that the network is static. However, networks in many applications, nodes and edges accrue to a growing network as a streaming. A small number of very recent results have addressed the problem of embedding for dynamic networks. However, they either rely on knowledge of vertex attributes, suffer high-time complexity or need to be re-trained without closed-form expression. Thus the approach of adapting the existing methods to the streaming environment faces non-trivial technical challenges. These challenges motivate developing new approaches to the problems of streaming network embedding. In this paper, We propose a new framework that is able to generate latent features for new vertices with high efficiency and low complexity under specified iteration rounds. We formulate a constrained optimization problem for the modification of the representation resulting from a stream arrival. We show this problem has no closed-form solution and instead develop an online approximation solution. Our solution follows three steps: (1) identify vertices affected by new vertices, (2) generate latent features for new vertices, and (3) update the latent features of the most affected vertices. The generated representations are provably feasible and not far from the optimal ones in terms of expectation. Multi-class classification and clustering on five real-world networks demonstrate that our model can efficiently update vertex representations and simultaneously achieve comparable or even better performance.

cs.LG↗

arXiv2018

A Semi-Supervised and Inductive Embedding Model for Churn Prediction of Large-Scale Mobile Games

Mobile gaming has emerged as a promising market with billion-dollar revenues. A variety of mobile game platforms and services have been developed around the world. One critical challenge for these platforms and services is to understand user churn behavior in mobile games. Accurate churn prediction will benefit many stakeholders such as game developers, advertisers, and platform operators. In this paper, we present the first large-scale churn prediction solution for mobile games. In view of the common limitations of the state-of-the-art methods built upon traditional machine learning models, we devise a novel semi-supervised and inductive embedding model that jointly learns the prediction function and the embedding function for user-app relationships. We model these two functions by deep neural networks with a unique edge embedding technique that is able to capture both contextual information and relationship dynamics. We also design a novel attributed random walk technique that takes into consideration both topological adjacency and attribute similarities. To evaluate the performance of our solution, we collect real-world data from the Samsung Game Launcher platform that includes tens of thousands of games and hundreds of millions of user-app interactions. The experimental results with this data demonstrate the superiority of our proposed model against existing state-of-the-art methods.

cs.LG↗

arXiv2014

Twitter in Academic Conferences: Usage, Networking and Participation over Time

Twitter is often referred to as a backchannel for conferences. While the main conference takes place in a physical setting, attendees and virtual attendees socialize, introduce new ideas or broadcast information by microblogging on Twitter. In this paper we analyze the scholars' Twitter use in 16 Computer Science conferences over a timespan of five years. Our primary finding is that over the years there are increasing differences with respect to conversation use and information use in Twitter. We studied the interaction network between users to understand whether assumptions about the structure of the conversations hold over time and between different types of interactions, such as retweets, replies, and mentions. While `people come and people go', we want to understand what keeps people stay with the conference on Twitter. By casting the problem to a classification task, we find different factors that contribute to the continuing participation of users to the online Twitter conference activity. These results have implications for research communities to implement strategies for continuous and active participation among members.

cs.SI↗