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Yinzhou Wang

Publications and source records attributed to Yinzhou Wang.

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Explore LLM-enabled Tools to Facilitate Imaginal Exposure Exercises for Social Anxiety

Social anxiety (SA) is a prevalent mental health challenge that significantly impacts daily social interactions. Imaginal Exposure (IE), a Cognitive Behavioral Therapy (CBT) technique involving imagined anxiety-provoking scenarios, is effective but underutilized, in part because traditional IE homework requires clients to construct and sustain clinically relevant fear narratives. In this work, we explore the feasibility of an LLM-enabled tool that supports IE by generating vivid, personalized exposure scripts. We first co-designed ImaginalExpoBot with mental health professionals, followed by a formative evaluation with five therapists and a user study involving 19 individuals experiencing SA symptoms. Our findings show that LLM-enabled support can facilitate preparation for anxiety-inducing situations while enabling immediate, user-specific adaptation, with scenarios remaining within a therapeutically beneficial "window of tolerance". Our participants and MHPs also identified limitations in continuity and customization, pointing to the need for deeper adaptivity in future designs. These findings offer preliminary design insights for integrating LLMs into structured therapeutic practices in accessible, scalable ways.

cs.HC

Exploring Customizable Interactive Tools for Therapeutic Homework Support in Mental Health Counseling

Therapeutic homework (i.e., tasks assigned by therapists for clients to complete between sessions) is essential for effective psychotherapy, yet therapists often interpret fragmented client logs, assessments, and reflections within limited preparation time. Our formative study with licensed therapists revealed three critical design requirements: support for interpreting unstructured client self-reports, customization aligned with clinical objectives, and seamless integration across multiple data sources. We then designed and developed TheraTrack, a customizable, therapist-facing tool that integrates multi-dimensional data and leverages large language models to generate traceable summaries and support natural-language queries, to streamline between-session homework tracking. Our pilot study with 14 therapists showed that TheraTrack reduced their cognitive load, enabled verification through direct navigation from AI summaries to original data entries, and was adapted differently for private analysis compared to in-session use, with dependence varying based on therapist experience and usage duration. We also discuss design implications for clinician-centered AI for mental health.

cs.HC

Evaluating an LLM-Powered Chatbot for Cognitive Restructuring: Insights from Mental Health Professionals

Recent advancements in large language models (LLMs) promise to expand mental health interventions by emulating therapeutic techniques, potentially easing barriers to care. Yet there is a lack of real-world empirical evidence evaluating the strengths and limitations of LLM-enabled psychotherapy interventions. In this work, we evaluate an LLM-powered chatbot, designed via prompt engineering to deliver cognitive restructuring (CR), with 19 users. Mental health professionals then examined the resulting conversation logs to uncover potential benefits and pitfalls. Our findings indicate that an LLM-based CR approach has the capability to adhere to core CR protocols, prompt Socratic questioning, and provide empathetic validation. However, issues of power imbalances, advice-giving, misunderstood cues, and excessive positivity reveal deeper challenges, including the potential to erode therapeutic rapport and ethical concerns. We also discuss design implications for leveraging LLMs in psychotherapy and underscore the importance of expert oversight to mitigate these concerns, which are critical steps toward safer, more effective AI-assisted interventions.

cs.HC

Understanding Attitudes and Trust of Generative AI Chatbots for Social Anxiety Support

Social anxiety (SA) has become increasingly prevalent. Traditional coping strategies often face accessibility challenges. Generative AI (GenAI), known for their knowledgeable and conversational capabilities, are emerging as alternative tools for mental well-being. With the increased integration of GenAI, it is important to examine individuals' attitudes and trust in GenAI chatbots' support for SA. Through a mixed-method approach that involved surveys (n = 159) and interviews (n = 17), we found that individuals with severe symptoms tended to trust and embrace GenAI chatbots more readily, valuing their non-judgmental support and perceived emotional comprehension. However, those with milder symptoms prioritized technical reliability. We identified factors influencing trust, such as GenAI chatbots' ability to generate empathetic responses and its context-sensitive limitations, which were particularly important among individuals with SA. We also discuss the design implications and use of GenAI chatbots in fostering cognitive and emotional trust, with practical and design considerations.

cs.HC

Toward Large Language Models as a Therapeutic Tool: Comparing Prompting Techniques to Improve GPT-Delivered Problem-Solving Therapy

While Large Language Models (LLMs) are being quickly adapted to many domains, including healthcare, their strengths and pitfalls remain under-explored. In our study, we examine the effects of prompt engineering to guide Large Language Models (LLMs) in delivering parts of a Problem-Solving Therapy (PST) session via text, particularly during the symptom identification and assessment phase for personalized goal setting. We present evaluation results of the models' performances by automatic metrics and experienced medical professionals. We demonstrate that the models' capability to deliver protocolized therapy can be improved with the proper use of prompt engineering methods, albeit with limitations. To our knowledge, this study is among the first to assess the effects of various prompting techniques in enhancing a generalist model's ability to deliver psychotherapy, focusing on overall quality, consistency, and empathy. Exploring LLMs' potential in delivering psychotherapy holds promise with the current shortage of mental health professionals amid significant needs, enhancing the potential utility of AI-based and AI-enhanced care services.

cs.CL

Bridging the Skills Gap: Evaluating an AI-Assisted Provider Platform to Support Care Providers with Empathetic Delivery of Protocolized Therapy

Despite the high prevalence and burden of mental health conditions, there is a global shortage of mental health providers. Artificial Intelligence (AI) methods have been proposed as a way to address this shortage, by supporting providers with less extensive training as they deliver care. To this end, we developed the AI-Assisted Provider Platform (A2P2), a text-based virtual therapy interface that includes a response suggestion feature, which supports providers in delivering protocolized therapies empathetically. We studied providers with and without expertise in mental health treatment delivering a therapy session using the platform with (intervention) and without (control) AI-assistance features. Upon evaluation, the AI-assisted system significantly decreased response times by 29.34% (p=0.002), tripled empathic response accuracy (p=0.0001), and increased goal recommendation accuracy by 66.67% (p=0.001) across both user groups compared to the control. Both groups rated the system as having excellent usability.

cs.HC