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Yoonha Cha

Publications and source records attributed to Yoonha Cha.

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The Role of LLMs in Collaborative Software Design

While much prior work examines Large Language Models (LLMs) for solo development tasks (e.g., coding), far less is known about how LLMs shape collaborative group work in software engineering. This study focuses on one such collaborative task, namely software design. It presents the results of an exploratory laboratory study of 18 pairs of software professionals who could use an LLM however they saw fit, to design a University campus bicycle parking application. Our findings reveal that introducing an LLM leads to distinct patterns of joint use: shared-instance use facilitated shared understanding, whereas parallel use across separate instances sometimes led to ''context drift''. We also observe wide variation in reliance, from non-use to treating the LLM as an information source or producer. Across these modes, professionals scrutinized and reflected on LLM responses, often yielding design insights; however, early anchoring sometimes curtailed exploration. We provide implications for tools to aid designers while retaining the human-centricity important to design.

cs.SE

"Game Changer" or "Overenthusiastic Drunk Acquaintance"? Generative AI Use by Blind and Low Vision Software Professionals in the Workplace

The software development workplace poses numerous technical and collaborative accessibility challenges for blind and low vision software professionals (BLVSPs). Though Generative AI (GenAI) is increasingly adopted within the software development industry and has been a rapidly growing topic of interest in research, to date, the unique perspectives of BLVSPs have yet to be consulted. We report on a qualitative study involving 39 semi-structured interviews with BLVSPs about what the introduction of GenAI has meant for their work. We found that BLVSPs used GenAI for many software development tasks, resulting in benefits such as increased productivity and accessibility. However, significant costs were also accompanied by GenAI use as they were more vulnerable to hallucinations than their sighted colleagues. Sometimes, organizational policies prevented use. Based on our findings, we discuss the higher-risks and higher-returns that BLVSPs had to carefully weigh when deciding whether and when to use GenAI tools for work.

cs.SE

Creative Problem-Solving: A Study with Blind and Low Vision Software Professionals

Background: Software engineering requires both technical skills and creative problem-solving. Blind and low-vision software professionals (BLVSPs) encounter numerous workplace challenges, including inaccessible tools and collaboration hurdles with sighted colleagues. Objective: This study explores the innovative strategies employed by BLVSPs to overcome these accessibility barriers, focusing on their custom solutions and the importance of supportive communities. Methodology: We conducted semi-structured interviews with 30 BLVSPs and used reflexive thematic analysis to identify key themes. Results: Findings reveal that BLVSPs are motivated to develop creative and adaptive solutions, highlighting the vital role of collaborative communities in fostering shared problem-solving. Conclusion: For BLVSPs, creative problem-solving is essential for navigating inaccessible work environments, in contrast to sighted peers, who pursue optimization. This study enhances understanding of how BLVSPs navigate accessibility challenges through innovation.

cs.SE

The Dilemma of Building Do-It-Yourself (DIY) Solutions for Workplace Accessibility

Existing commercial and in-house software development tools are often inaccessible to Blind and Low Vision Software Professionals (BLVSPs), hindering their participation and career growth at work. Building on existing research on Do-It-Yourself (DIY) Assistive Technologies and customized tools made by programmers, we shed light on the currently unexplored intersection of how DIY tools built and used by BLVSPs support accessible software development. Through semi-structured interviews with 30 BLVSPs, we found that such tools serve many different purposes and are driven by motivations such as desiring to maintain a professional image and a sense of dignity at work. These tools had significant impacts on workplace accessibility and revealed a need for a more centralized community for sharing tools, tips, and tricks. Based on our findings, we introduce the "Double Hacker Dilemma" and highlight a need for developing more effective peer and organizational platforms that support DIY tool sharing.

cs.SE

Intersecting Liminality: Acquiring a Smartphone as a Blind or Low Vision Older Adult

Older adults are increasingly acquiring smartphones. But acquiring smartphones can be difficult, and little is known about the particular challenges of older adults who are additionally blind or losing their vision. We shed light on the social and technical aspects of acquiring smartphones with vision loss, based on deep qualitative interviews with 22 blind or low vision (BLV) older adults aged 60 and over. Through our grounded theory analysis, we found that BLV older adults experience liminality as they acquire smartphones and transition through re-acquiring smartphones as they become blind, and they can transition through liminality by participating in mutual aid within the blind community. We contribute the notion of "Intersecting Liminality," which explains the marginalizing experience of simultaneously transitioning through vision loss, aging, and technology acquisition. We contend that Intersecting Liminality can serve as a framework that centers the dynamic nature of disability to help our community generate a more nuanced understanding of technology acquisition and more effective assistive interventions.

cs.HC

Understanding the Career Mobility of Blind and Low Vision Software Professionals

Context: Scholars in the software engineering (SE) research community have investigated career advancement in the software industry. Research topics have included how individual and external factors can impact career mobility of software professionals, and how gender affects career advancement. However, the community has yet to look at career mobility from the lens of accessibility. Specifically, there is a pressing need to illuminate the factors that hinder the career mobility of blind and low vision software professionals (BLVSPs). Objective: This study aims to understand aspects of the workplace that impact career mobility for BLVSPs. Methods: We interviewed 26 BLVSPs with different roles, years of experience, and industry sectors. Thematic analysis was used to identify common factors related to career mobility. Results: We found four factors that impacted the career mobility of BLVSPs: (1) technical challenges, (2) colleagues' perceptions of BLVSPs, (3) BLVSPs' own perceptions on managerial progression, and (4) BLVSPs' investment in accessibility at the workplace. Conclusion: We suggest implications for tool designers, organizations, and researchers towards fostering more accessible workplaces to support the career mobility of BLVSPs.

cs.SE