arXiv subjects

Yunzhang Chen

Publications and source records attributed to Yunzhang Chen.

4 recordsLinked to original sources

arXiv2026

Sell More, Play Less: Benchmarking LLM Realistic Selling Skill

Sales dialogues require multi-turn, goal-directed persuasion under asymmetric incentives, which makes them a challenging setting for large language models (LLMs). Yet existing dialogue benchmarks rarely measure deal progression and outcomes. We introduce SalesLLM benchmark, a bilingual (ZH/EN) benchmark derived from realistic applications covering Financial Services and Consumer Goods, built from 30,074 scripted configurations and 1,805 curated multi-turn scenarios with controllable difficulty and personas. We propose a fully automatic evaluation pipeline that combines (i) an LLM judge for sales-process progress, and (ii) fine-tuned BERT classifiers for end-of-dialogue buying intent. To improve simulation fidelity, we train a user model, CustomerLM, with SFT and DPO on 8,000+ crowdworker-involved sales conversations, reducing role inversion from 17.44% (GPT-4o) to 8.8%. SalesLLM benchmark scores correlate strongly with human ratings (average Pearson r=0.86; inter-annotator agreement Krippendorff's alpha=0.86, 500 annotations per model). Across 15 mainstream LLMs, in Chinese the strongest models are competitive with typical (junior-to-intermediate) human salespeople -- not with sales experts -- while weaker ones fall below this baseline, and cross-lingual consistency remains poor. SalesLLM benchmark serves as a scalable benchmark for outcome-oriented sales agents. Our code and data are released at https://github.com/Bairong-Xdynamics/Benchmarking-LLM-Realistic-Selling-Skill

cs.CL↗

arXiv2026

CoDeTT: A Context-Aware Decision Benchmark for Turn-Taking Evaluation

Turn-taking modeling is fundamental to spoken dialogue systems, yet its evaluation remains fragmented and often limited to binary boundary detection under narrow interaction settings. Such protocols hinder systematic comparison and obscure model weaknesses across conversational conditions. We present CoDeTT, a context-aware decision benchmark for turn-taking evaluation. CoDeTT formulates turn-taking as a structured decision problem and constructs a multi-scenario dataset with fine-grained decision categories and controlled context variations. Under a unified evaluation protocol, we assess representative existing models and observe substantial performance disparities across decision types and interaction scenarios. CoDeTT provides a standardized benchmark for systematic and context-aware evaluation of turn-taking systems. The benchmark dataset and evaluation toolkit are available at https://yingaowang-casia.github.io/CoDeTT.github.io/.

cs.SD↗

arXiv2026

LLaDA-TTS: Unifying Speech Synthesis and Zero-Shot Editing via Masked Diffusion Modeling

Large language model (LLM)-based text-to-speech (TTS) systems achieve remarkable naturalness via autoregressive (AR) decoding, but require N sequential steps to generate N speech tokens. We present LLaDA-TTS, which replaces the AR LLM with a masked diffusion model that completes generation in a fixed number of parallel steps, decoupling inference latency from sequence length. Remarkably, using only 50 hours of fine-tuning data, we successfully transfer a pretrained AR checkpoint to the masked diffusion paradigm via bidirectional attention. At 64 steps, LLaDA-TTS achieves 0.98% CER (zh) and 1.96% WER (en) on Seed-TTS-Eval, matching the original CosyVoice 3 baseline performance while delivering a 2x LLM-stage speedup--a notable acceleration achieved despite the absence of KV cache, an optimization the AR baseline heavily relies on. Beyond acceleration, the bidirectional architecture naturally enables zero-shot speech editing--including word-level insertion, deletion, and substitution--without any additional training. Theoretically, we prove that AR-pretrained weights are near-optimal for bidirectional masked prediction under the locality property of acoustic tokens, explaining this rapid convergence. This general method modifies only the attention mask and objective, applying seamlessly to any LLM-based AR TTS system. Code and audio samples will be available at https://deft-piroshki-b652b5.netlify.app/.

cs.SD↗

arXiv2026

CLAR: CIF-Localized Alignment for Retrieval-Augmented Speech LLM-Based Contextual ASR

Speech LLM-based ASR often struggles with named entities and long-tail words due to strong internal language-model priors. Retrieval-augmented biasing can help, but its effectiveness depends on accurate hotword localization in full-utterance speech under weak supervision. We propose CLAR, a dual-encoder speech-text retriever that uses Continuous Integrate-and-Fire (CIF) to learn monotonic token-level alignments without timestamps. With length-aware localized matching, CLAR anchors short-entity acoustic cues and reduces representation dilution and attention drift. The retriever is trained with a multi-granularity objective combining global and local segment-level contrastive losses and a CIF quantity constraint. At inference, top-ranked hotwords are injected as contextual prompts for the Speech LLM, improving recognition without shallow fusion. Experiments show that CLAR significantly improves hotword retrieval and reduces both CER and B-WER against strong contextual ASR baselines.

cs.SD↗