Zainab Iftikhar | Searcharxiv

arXiv2025

Cam-2-Cam: Exploring the Design Space of Dual-Camera Interactions for Smartphone-based Augmented Reality

Off-the-shelf smartphone-based AR systems typically use a single front-facing or rear-facing camera, which restricts user interactions to a narrow field of view and small screen size, thus reducing their practicality. We present Cam-2-Cam, an interaction concept implemented in three smartphone-based AR applications with interactions that span both cameras. Results from our qualitative analysis conducted on 30 participants presented two major design lessons that explore the interaction space of smartphone AR while maintaining critical AR interface attributes like embodiment and immersion: (1) Balancing Contextual Relevance and Feedback Quality serves to outline a delicate balance between implementing familiar interactions people do in the real world and the quality of multimodal AR responses and (2) Preventing Disorientation using Simultaneous Capture and Alternating Cameras which details how to prevent disorientation during AR interactions using the two distinct camera techniques we implemented in the paper. Additionally, we consider observed user assumptions or natural tendencies to inform future implementations of dual-camera setups for smartphone-based AR. We envision our design lessons as an initial pioneering step toward expanding the interaction space of smartphone-based AR, potentially driving broader adoption and overcoming limitations of single-camera AR.

cs.HC↗

arXiv2025

Therapy as an NLP Task: Psychologists' Comparison of LLMs and Human Peers in CBT

Large language models (LLMs) are being used as ad-hoc therapists. Research suggests that LLMs outperform human counselors when generating a single, isolated empathetic response; however, their session-level behavior remains understudied. In this study, we compare the session-level behaviors of human counselors with those of an LLM prompted by a team of peer counselors to deliver single-session Cognitive Behavioral Therapy (CBT). Our three-stage, mixed-methods study involved: a) a year-long ethnography of a text-based support platform where seven counselors iteratively refined CBT prompts through self-counseling and weekly focus groups; b) the manual simulation of human counselor sessions with a CBT-prompted LLM, given the full patient dialogue and contextual notes; and c) session evaluations of both human and LLM sessions by three licensed clinical psychologists using CBT competence measures. Our results show a clear trade-off. Human counselors excel at relational strategies -- small talk, self-disclosure, and culturally situated language -- that lead to higher empathy, collaboration, and deeper user reflection. LLM counselors demonstrate higher procedural adherence to CBT techniques but struggle to sustain collaboration, misread cultural cues, and sometimes produce "deceptive empathy," i.e., formulaic warmth that can inflate users' expectations of genuine human care. Taken together, our findings imply that while LLMs might outperform counselors in generating single empathetic responses, their ability to lead sessions is more limited, highlighting that therapy cannot be reduced to a standalone natural language processing (NLP) task. We call for carefully designed human-AI workflows in scalable support: LLMs can scaffold evidence-based techniques, while peers provide relational support. We conclude by mapping concrete design opportunities and ethical guardrails for such hybrid systems.

cs.HC↗