Zhenyue Zhao | Searcharxiv

arXiv2026

LLM hallucinations in the wild: Large-scale evidence from non-existent citations

Large language models (LLMs) are known to generate plausible but false information across a wide range of contexts, yet the real-world magnitude and consequences of this hallucination problem remain poorly understood. Here we leverage a uniquely verifiable object - scientific citations - to audit 111 million references across 2.5 million papers in arXiv, bioRxiv, SSRN, and PubMed Central. We find a sharp rise in non-existent references following widespread LLM adoption, with a conservative estimate of 146,932 hallucinated citations in 2025 alone. These errors are diffusely embedded across many papers but especially pronounced in fields with rapid AI uptake, in manuscripts with linguistic signatures of AI-assisted writing, and among small and early-career author teams. At the same time, hallucinated references disproportionately assign credit to already prominent and male scholars, suggesting that LLM-generated errors may reinforce existing inequities in scientific recognition. Preprint moderation and journal publication processes capture only a fraction of these errors, suggesting that the spread of hallucinated content has outpaced existing safeguards. Together, these findings demonstrate that LLM hallucinations are infiltrating knowledge production at scale, threatening both the reliability and equity of future scientific discovery as human and AI systems draw on the existing literature.

cs.DL↗

arXiv2024

Customizing Large Language Models for Business Context: Framework and Experiments

The advent of Large Language Models (LLMs) has ushered in a new era for design science in Information Systems, demanding a paradigm shift in tailoring LLMs design for business contexts. We propose and test a novel framework to customize LLMs for general business contexts that aims to achieve three fundamental objectives simultaneously: (1) aligning conversational patterns, (2) integrating in-depth domain knowledge, and (3) embodying theory-driven soft skills and core principles. We design methodologies that combine domain-specific theory with Supervised Fine Tuning (SFT) to achieve these objectives simultaneously. We instantiate our proposed framework in the context of medical consultation. Specifically, we carefully construct a large volume of real doctors' consultation records and medical knowledge from multiple professional databases. Additionally, drawing on medical theory, we identify three soft skills and core principles of human doctors: professionalism, explainability, and emotional support, and design approaches to integrate these traits into LLMs. We demonstrate the feasibility of our framework using online experiments with thousands of real patients as well as evaluation by domain experts and consumers. Experimental results show that the customized LLM model substantially outperforms untuned base model in medical expertise as well as consumer satisfaction and trustworthiness, and it substantially reduces the gap between untuned LLMs and human doctors, elevating LLMs to the level of human experts. Additionally, we delve into the characteristics of textual consultation records and adopt interpretable machine learning techniques to identify what drives the performance gain. Finally, we showcase the practical value of our model through a decision support system designed to assist human doctors in a lab experiment.

cs.CY↗