Human-Centric Process-Aware Information Systems (HC-PAIS)

Sonja Kabicher-Fuchs; Stefanie Rinderle-Ma; Jan Recker; Marta Indulska; Francois Charoy; Rob Christiaanse; Reinhold Dunkl; Gregor Grambow; Jens Kolb; Henrik Leopold; Jan Mendling

arXiv · 1211.4986

Human-Centric Process-Aware Information Systems (HC-PAIS)

Sonja Kabicher-Fuchs·Stefanie Rinderle-Ma·Jan Recker·Marta Indulska·Francois Charoy·Rob Christiaanse·Reinhold Dunkl·Gregor Grambow·Jens Kolb·Henrik Leopold·Jan Mendling

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Abstract

Process-Aware Information Systems (PAIS) support organizations in managing and automating their processes. A full automation of processes is in particular industries, such as service-oriented markets, not practicable. The integration of humans in PAIS is necessary to manage and perform processes that require human capabilities, judgments and decisions. A challenge of interdisciplinary PAIS research is to provide concepts and solutions that support human integration in PAIS and human orientation of PAIS in a way that provably increase the PAIS users' satisfaction and motivation with working with the Human-Centric Process Aware Information System (HC-PAIS) and consequently influence users' performance of tasks. This work is an initial step of research that aims at providing a definition of Human-Centric Process Aware Information Systems (HC-PAIS) and future research challenges of HC-PAIS. Results of focus group research are presented.

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Sonja Kabicher-Fuchs, Stefanie Rinderle-Ma, Jan Recker, Marta Indulska, Francois Charoy, Rob Christiaanse, Reinhold Dunkl, Gregor Grambow, Jens Kolb, Henrik Leopold, Jan Mendling. 2012-11-21. Human-Centric Process-Aware Information Systems (HC-PAIS). https://arxiv.org/abs/1211.4986

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