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arXiv · 1812.00148

Conversations for Vision: Remote Sighted Assistants Helping People with Visual Impairments

Sooyeon Lee·Madison Reddie·Krish Gurdasani·Xiying Wang·Jordan Beck·Mary Beth Rosson·John M. Carroll
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Abstract

People with visual impairment (PVI) must interact with a world they cannot see. Remote sighted assistance has emerged as a conversational/social support system. We interviewed participants who either provide or receive assistance via a conversational/social prosthetic called Aira (https://aira.io/). We identified four types of support provided: scene description, performance, social interaction, and navigation. We found that conversational style is context-dependent. Sighted assistants make intentional efforts to elicit PVI's personal knowledge and leverage it in the guidance they provide. PVI used non-verbal behaviors (e.g. hand gestures) as a parallel communication channel to provide feedback or guidance to sighted assistants. We also discuss implications for design.

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Sooyeon Lee, Madison Reddie, Krish Gurdasani, Xiying Wang, Jordan Beck, Mary Beth Rosson, John M. Carroll. 2018-12-01. Conversations for Vision: Remote Sighted Assistants Helping People with Visual Impairments. https://arxiv.org/abs/1812.00148

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