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arXiv · 1908.10001

Real-world Conversational AI for Hotel Bookings

Bai Li·Nanyi Jiang·Joey Sham·Henry Shi·Hussein Fazal
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Abstract

In this paper, we present a real-world conversational AI system to search for and book hotels through text messaging. Our architecture consists of a frame-based dialogue management system, which calls machine learning models for intent classification, named entity recognition, and information retrieval subtasks. Our chatbot has been deployed on a commercial scale, handling tens of thousands of hotel searches every day. We describe the various opportunities and challenges of developing a chatbot in the travel industry.

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Bai Li, Nanyi Jiang, Joey Sham, Henry Shi, Hussein Fazal. 2019-08-27. Real-world Conversational AI for Hotel Bookings. https://arxiv.org/abs/1908.10001

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