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arXiv · 1910.11790

Measuring Conversational Fluidity in Automated Dialogue Agents

Keith Vella·Massimo Poesio·Michael Sigamani·Cihan Dogan·Aimore Dutra·Dimitrios Dimakopoulos·Alfredo Gemma·Ella Walters
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Abstract

We present an automated evaluation method to measure fluidity in conversational dialogue systems. The method combines various state of the art Natural Language tools into a classifier, and human ratings on these dialogues to train an automated judgment model. Our experiments show that the results are an improvement on existing metrics for measuring fluidity.

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Keith Vella, Massimo Poesio, Michael Sigamani, Cihan Dogan, Aimore Dutra, Dimitrios Dimakopoulos, Alfredo Gemma, Ella Walters. 2019-10-25. Measuring Conversational Fluidity in Automated Dialogue Agents. https://arxiv.org/abs/1910.11790

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