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arXiv · 2005.00400

Multi-episodic Perceived Quality of an Audio-on-Demand Service

Dennis Guse·Oliver Hohlfeld·Anna Wunderlich·Benjamin Weiss·Sebastian Möller
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Abstract

QoE is traditionally evaluated by using short stimuli usually representing parts or single usage episodes. This opens the question on how the overall service perception involving multiple} usage episodes can be evaluated---a question of high practical relevance to service operators. Despite initial research on this challenging aspect of multi-episodic perceived quality, the question of the underlying quality formation processes and its factors are still to be discovered. We present a multi-episodic experiment of an Audio on Demand service over a usage period of 6~days with 93 participants. Our work directly extends prior work investigating the impact of time between usage episodes. The results show similar effects---also the recency effect is not statistically significant. In addition, we extend prediction of multi-episodic judgments by accounting for the observed saturation.

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Dennis Guse, Oliver Hohlfeld, Anna Wunderlich, Benjamin Weiss, Sebastian Möller. 2020-05-01. Multi-episodic Perceived Quality of an Audio-on-Demand Service. https://arxiv.org/abs/2005.00400

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