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arXiv · 2007.09970

How are you? Introducing stress-based text tailoring

Simone Balloccu·Ehud Reiter·Alexandra Johnstone·Claire Fyfe
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Abstract

Can stress affect not only your life but also how you read and interpret a text? Healthcare has shown evidence of such dynamics and in this short paper we discuss customising texts based on user stress level, as it could represent a critical factor when it comes to user engagement and behavioural change. We first show a real-world example in which user behaviour is influenced by stress, then, after discussing which tools can be employed to assess and measure it, we propose an initial method for tailoring the document by exploiting complexity reduction and affect enforcement. The result is a short and encouraging text which requires less commitment to be read and understood. We believe this work in progress can raise some interesting questions on a topic that is often overlooked in NLG.

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Simone Balloccu, Ehud Reiter, Alexandra Johnstone, Claire Fyfe. 2020-07-20. How are you? Introducing stress-based text tailoring. https://arxiv.org/abs/2007.09970

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