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arXiv · 2103.10599

Extractive Summarization of Call Transcripts

Pratik K. Biswas·Aleksandr Iakubovich
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Abstract

Text summarization is the process of extracting the most important information from the text and presenting it concisely in fewer sentences. Call transcript is a text that involves textual description of a phone conversation between a customer (caller) and agent(s) (customer representatives). This paper presents an indigenously developed method that combines topic modeling and sentence selection with punctuation restoration in condensing ill-punctuated or un-punctuated call transcripts to produce summaries that are more readable. Extensive testing, evaluation and comparisons have demonstrated the efficacy of this summarizer for call transcript summarization.

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BibTeXRIS

Pratik K. Biswas, Aleksandr Iakubovich. 2021-03-19. Extractive Summarization of Call Transcripts. https://doi.org/10.1109/access.2022.3221404

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