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arXiv · 2110.03433

From the Head or the Heart? An Experimental Design on the Impact of Explanation on Cognitive and Affective Trust

Qiaoning Zhang·X. Jessie Yang·Lionel P. Robert Jr
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Abstract

Automated vehicles (AVs) are social robots that can potentially benefit our society. According to the existing literature, AV explanations can promote passengers' trust by reducing the uncertainty associated with the AV's reasoning and actions. However, the literature on AV explanations and trust has failed to consider how the type of trust - cognitive versus affective - might alter this relationship. Yet, the existing literature has shown that the implications associated with trust vary widely depending on whether it is cognitive or affective. To address this shortcoming and better understand the impacts of explanations on trust in AVs, we designed a study to investigate the effectiveness of explanations on both cognitive and affective trust. We expect these results to be of great significance in designing AV explanations to promote AV trust.

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Qiaoning Zhang, X. Jessie Yang, Lionel P. Robert Jr. 2021-10-07. From the Head or the Heart? An Experimental Design on the Impact of Explanation on Cognitive and Affective Trust. https://arxiv.org/abs/2110.03433

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