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arXiv · 2208.09367

Dialogue Policies for Confusion Mitigation in Situated HRI

Na Li·Robert Ross
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Abstract

Confusion is a mental state triggered by cognitive disequilibrium that can occur in many types of task-oriented interaction, including Human-Robot Interaction (HRI). People may become confused while interacting with robots due to communicative or even task-centred challenges. To build a smooth and engaging HRI, it is insufficient for an agent to simply detect confusion; instead, the system should aim to mitigate the situation. In light of this, in this paper, we present our approach to a linguistic design of dialogue policies to build a dialogue framework to alleviate interlocutor confusion. We also outline our sketch and discuss challenges with respect to its operationalisation.

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Na Li, Robert Ross. 2022-08-19. Dialogue Policies for Confusion Mitigation in Situated HRI. https://arxiv.org/abs/2208.09367

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