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arXiv · 2212.04611

Multidimensional Service Quality Scoring System

Shiyang Lai
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Abstract

This supplementary paper aims to introduce the Multidimensional Service Quality Scoring System (MSQs), a review-based method for quantifying host service quality mentioned and employed in the paper Exit and transition: Exploring the survival status of Airbnb listings in a time of professionalization. MSQs is not an end-to-end implementation and is essentially composed of three pipelines, namely Data Collection and Preprocessing, Objects Recognition and Grouping, and Aspect-based Service Scoring. Using the study mentioned above as a case, the technical details of MSQs are explained in this article.

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Shiyang Lai. 2022-12-09. Multidimensional Service Quality Scoring System. https://doi.org/10.1016/j.tourman.2022.104665

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