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arXiv · 2302.13436

Navigating Multi-Stakeholder Incentives and Preferences: Co-Designing Alternatives for the Future of Gig Worker Well-Being

Jane Hsieh·Miranda Karger·Lucas Zagal·Haiyi Zhu
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Abstract

Gig workers, and the products and services they provide, play an increasingly ubiquitous role in our daily lives. But despite growing evidence suggesting that worker well-being in gig economy platforms have become significant societal problems, few studies have investigated possible solutions. We take a stride in this direction by engaging workers, platform employees, and local regulators in a series of speed dating workshops using storyboards based on real-life situations to rapidly elicit stakeholder preferences for addressing financial, physical, and social issues related to worker well-being. Our results reveal that existing public and platformic infrastructures fall short in providing workers with resources needed to perform gigs, surfacing a need for multi-platform collaborations, technological innovations, as well as changes in regulations, labor laws, and the public's perception of gig workers, among others. Drawing from multi-stakeholder findings, we discuss these implications for technology, policy, and service as well as avenues for collaboration.

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Jane Hsieh, Miranda Karger, Lucas Zagal, Haiyi Zhu. 2023-02-26. Navigating Multi-Stakeholder Incentives and Preferences: Co-Designing Alternatives for the Future of Gig Worker Well-Being. https://doi.org/10.1145/3563657.3595982

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