arXiv subjects

Jane Hsieh

Publications and source records attributed to Jane Hsieh.

13 recordsLinked to original sources

arXiv2025

Beyond Riding: Passenger Engagement with Driver Labor through Gamified Interactions

Modern cities increasingly rely on ridesharing services for on-demand transportation, which offer consumers convenience and mobility across the globe. However, these marketed consumer affordances give rise to burdens and vulnerabilities that drivers shoulder alone, without adequate infrastructures for labor regulations or consumer-led advocacy. To effectively and sustainably advance protections and oversight for drivers, consumers must first be aware of the labor, logistics and costs involved with ridehail driving. To motivate consumers to practice more socially responsible consumption behaviors and foster solidarity with drivers, we explore the potential for gamified in-ride interactions to facilitate engagement with real (and lived) driver experiences. Through nine workshops with 19 drivers and 15 passengers, we surface how gamified in-ride interactions revealed passenger knowledge gaps around latent ridehail conditions, prompt reflection and shifts in perception of their relative power and consumption behaviors, and highlight drivers' preferences for creating more immersive and contextualized service experiences, and identify opportunities to design safe and appropriate passenger-driver interactions that motivate solidarity with drivers. In sum, we advance conceptual understandings of in-ride social and managerial relations, demonstrate potential for future worker advocacy in algorithmically-managed labor, and offer design guidelines for more human-centered workplace technologies.

cs.HC↗

arXiv2025

Understanding, Challenging, and Demystifying Perceptions of Gig Worker Vulnerabilities

Across service domains, platform-based gig workers often face a wide range of severe yet hidden vulnerabilities, including opaque pay practices, illusions of flexibility, health and safety risks, and privacy violations. To the general public and inexperienced workers such latent vulnerabilities remain largely unknown and concealed by intentional platform design that gives illusions of adequate labor protections, or $\textit{myths}$. This study examines how workers perceive (and shift their beliefs away from) five commonly held misconceptions regarding gig worker vulnerabilities. In $Phase~I$, crowdworkers ($N~=~236$) rated their agreement with five common myths surrounding vulnerabilities in gig work:$~227$ of them believed one or more myth(s). In $Phase~II$, we challenged these workers to defend their views by presenting an expert- or LLM-generated counterargument. Our findings show workers' underexposure to personal and shared vulnerabilities of gig work, revealing a knowledge gap where persuasive interventions can scalably raise awareness around such hidden labor conditions. We reflect on the effectiveness of different persuasion strategies and discuss implications for promoting more accurate public perceptions that support collective bargaining of workers' rights.

cs.HC↗

arXiv2025

Exploring Opportunities to Support Novice Visual Artists' Inspiration and Ideation with Generative AI

Recent generative AI advances present new possibilities for supporting visual art creation, but how such promise might assist novice artists during early-stage processes requires investigation. How novices adopt or resist these tools can shift the relationship between the art community and generative systems. We interviewed 13 artists to uncover needs in key dimensions during early stages of creation: (1) quicker and better access to references, (2) visualizations of reference combinations, (3) external artistic feedback, and (4) personalized support to learn new techniques and styles. Mapping such needs to state-of-the-art open-sourced advances, we developed a set of six interactive prototypes to expose emerging capabilities to novice artists. Afterward, we conducted co-design workshops with 13 novice visual artists through which artists articulated requirements and tensions for artist-centered AI development. Our work reveals opportunities to design novice-targeted tools that foreground artists' needs, offering alternative visions for generative AI to serve visual creativity.

cs.HC↗

arXiv2025

POET: Supporting Prompting Creativity and Personalization with Automated Expansion of Text-to-Image Generation

State-of-the-art visual generative AI tools hold immense potential to assist users in the early ideation stages of creative tasks -- offering the ability to generate (rather than search for) novel and unprecedented (instead of existing) images of considerable quality that also adhere to boundless combinations of user specifications. However, many large-scale text-to-image systems are designed for broad applicability, yielding conventional output that may limit creative exploration. They also employ interaction methods that may be difficult for beginners. Given that creative end users often operate in diverse, context-specific ways that are often unpredictable, more variation and personalization are necessary. We introduce POET, a real-time interactive tool that (1) automatically discovers dimensions of homogeneity in text-to-image generative models, (2) expands these dimensions to diversify the output space of generated images, and (3) learns from user feedback to personalize expansions. An evaluation with 28 users spanning four creative task domains demonstrated POET's ability to generate results with higher perceived diversity and help users reach satisfaction in fewer prompts during creative tasks, thereby prompting them to deliberate and reflect more on a wider range of possible produced results during the co-creative process. Focusing on visual creativity, POET offers a first glimpse of how interaction techniques of future text-to-image generation tools may support and align with more pluralistic values and the needs of end users during the ideation stages of their work.

cs.CV↗

arXiv2025

Gig2Gether: Data-sharing to Empower, Unify and Demystify Gig Work

The wide adoption of platformized work has generated remarkable advancements in the labor patterns and mobility of modern society. Underpinning such progress, gig workers are exposed to unprecedented challenges and accountabilities: lack of data transparency, social and physical isolation, as well as insufficient infrastructural safeguards. Gig2Gether presents a space designed for workers to engage in an initial experience of voluntarily contributing anecdotal and statistical data to affect policy and build solidarity across platforms by exchanging unifying and diverse experiences. Our 7-day field study with 16 active workers from three distinct platforms and work domains showed existing affordances of data-sharing: facilitating mutual support across platforms, as well as enabling financial reflection and planning. Additionally, workers envisioned future use cases of data-sharing for collectivism (e.g., collaborative examinations of algorithmic speculations) and informing policy (e.g., around safety and pay), which motivated (latent) worker desiderata of additional capabilities and data metrics. Based on these findings, we discuss remaining challenges to address and how data-sharing tools can complement existing structures to maximize worker empowerment and policy impact.

cs.HC↗

arXiv2025

Policy alone is probably not the solution: A large-scale experiment on how developers struggle to design meaningful end-user explanations

Developers play a central role in determining how machine learning systems are explained in practice, yet they are rarely trained to design explanations for non-technical audiences. Despite this, transparency and explainability requirements are increasingly codified in regulation and organizational policy. It remains unclear how such policies influence developer behavior or the quality of the explanations they produce. We report results from two controlled experiments with 194 participants, typical developers without specialized training in human-centered explainable AI, who designed explanations for an ML-powered diabetic retinopathy screening tool. In the first experiment, differences in policy purpose and level of detail had little effect: policy guidance was often ignored and explanation quality remained low. In the second experiment, stronger enforcement increased formal compliance, but explanations largely remained poorly suited to medical professionals and patients. We further observed that across both experiments, developers repeatedly produced explanations that were technically flawed or difficult to interpret, framed for developers rather than end users, reliant on medical jargon, or insufficiently grounded in the clinical decision context and workflow, with developer-centric framing being the most prevalent. These findings suggest that policy and policy enforcement alone are insufficient to produce meaningful end-user explanations and that responsible AI frameworks may overestimate developers' ability to translate high-level requirements into human-centered designs without additional training, tools, or implementation support.

cs.HC↗

arXiv2024

Supporting Gig Worker Needs and Advancing Policy Through Worker-Centered Data-Sharing

The proliferating adoption of platform-based gig work increasingly raises concerns for worker conditions. Past studies documented how platforms leveraged design to exploit labor, withheld information to generate power asymmetries, and left workers alone to manage logistical overheads as well as social isolation. However, researchers also called attention to the potential of helping workers overcome such costs via worker-led datasharing, which can enable collective actions and mutual aid among workers, while offering advocates, lawmakers and regulatory bodies insights for improving work conditions. To understand stakeholders' desiderata for a data-sharing system (i.e. functionality and policy initiatives that it can serve), we interviewed 11 policy domain experts in the U.S. and conducted co-design workshops with 14 active gig workers across four domains. Our results outline policymakers' prioritized initiatives, information needs, and (mis)alignments with workers' concerns and desires around data collectives. We offer design recommendations for data-sharing systems that support worker needs while bringing us closer to legislation that promote more thriving and equitable gig work futures.

cs.CY↗

arXiv2024

PolicyCraft: Supporting Collaborative and Participatory Policy Design through Case-Grounded Deliberation

Community and organizational policies are typically designed in a top-down, centralized fashion, with limited input from impacted stakeholders. This can result in policies that are misaligned with community needs or perceived as illegitimate. How can we support more collaborative, participatory approaches to policy design? In this paper, we present PolicyCraft, a system that structures collaborative policy design through case-grounded deliberation. Building on past research that highlights the value of concrete cases in establishing common ground, PolicyCraft supports users in collaboratively proposing, critiquing, and revising policies through discussion and voting on cases. A field study across two university courses showed that students using PolicyCraft reached greater consensus and developed better-supported course policies, compared with those using a baseline system that did not scaffold their use of concrete cases. Reflecting on our findings, we discuss opportunities for future HCI systems to help groups more effectively bridge between abstract policies and concrete cases.

cs.HC↗

arXiv2024

Data Collectives as a means to Improve Accountability, Combat Surveillance and Reduce Inequalities

Platform-based laborers face unprecedented challenges and working conditions that result from algorithmic opacity, insufficient data transparency, and unclear policies and regulations. The CSCW and HCI communities increasingly turn to worker data collectives as a means to advance related policy and regulation, hold platforms accountable for data transparency and disclosure, and empower the collective worker voice. However, fundamental questions remain for designing, governing and sustaining such data infrastructures. In this workshop, we leverage frameworks such as data feminism to design sustainable and power-aware data collectives that tackle challenges present in various types of online labor platforms (e.g., ridesharing, freelancing, crowdwork, carework). While data collectives aim to support worker collectives and complement relevant policy initiatives, the goal of this workshop is to encourage their designers to consider topics of governance, privacy, trust, and transparency. In this one-day session, we convene research and advocacy community members to reflect on critical platform work issues (e.g., worker surveillance, discrimination, wage theft, insufficient platform accountability) as well as to collaborate on codesigning data collectives that ethically and equitably address these concerns by supporting working collectivism and informing policy development.

cs.HC↗

arXiv2023

Nip it in the Bud: Moderation Strategies in Open Source Software Projects and the Role of Bots

Much of our modern digital infrastructure relies critically upon open sourced software. The communities responsible for building this cyberinfrastructure require maintenance and moderation, which is often supported by volunteer efforts. Moderation, as a non-technical form of labor, is a necessary but often overlooked task that maintainers undertake to sustain the community around an OSS project. This study examines the various structures and norms that support community moderation, describes the strategies moderators use to mitigate conflicts, and assesses how bots can play a role in assisting these processes. We interviewed 14 practitioners to uncover existing moderation practices and ways that automation can provide assistance. Our main contributions include a characterization of moderated content in OSS projects, moderation techniques, as well as perceptions of and recommendations for improving the automation of moderation tasks. We hope that these findings will inform the implementation of more effective moderation practices in open source communities.

cs.HC↗

arXiv2023

Designing Individualized Policy and Technology Interventions to Improve Gig Work Conditions

The gig economy is characterized by short-term contract work completed by independent workers who are paid to perform "gigs", and who have control over when, whether and how they conduct work. Gig economy platforms (e.g., Uber, Lyft, Instacart) offer workers increased job opportunities, lower barriers to entry, and improved flexibility. However, growing evidence suggests that worker well-being and gig work conditions have become significant societal issues. In designing public-facing policies and technologies for improving gig work conditions, inherent tradeoffs exist between offering individual flexibility and when attempting to meet all community needs. In platform-based gig work, contractors pursue the flexibility of short-term tasks, but policymakers resist segmenting the population when designing policies to support their work. As platforms offer an ever-increasing variety of services, we argue that policymakers and platform designers must provide more targeted and personalized policies, benefits, and protections for platform-based workers, so that they can lead more successful and sustainable gig work careers. We present in this paper relevant legal and scholarly evidence from the United States to support this position, and make recommendations for future innovations in policy and technology.

cs.HC↗

arXiv2023

Navigating Multi-Stakeholder Incentives and Preferences: Co-Designing Alternatives for the Future of Gig Worker Well-Being

Gig workers, and the products and services they provide, play an increasingly ubiquitous role in our daily lives. But despite growing evidence suggesting that worker well-being in gig economy platforms have become significant societal problems, few studies have investigated possible solutions. We take a stride in this direction by engaging workers, platform employees, and local regulators in a series of speed dating workshops using storyboards based on real-life situations to rapidly elicit stakeholder preferences for addressing financial, physical, and social issues related to worker well-being. Our results reveal that existing public and platformic infrastructures fall short in providing workers with resources needed to perform gigs, surfacing a need for multi-platform collaborations, technological innovations, as well as changes in regulations, labor laws, and the public's perception of gig workers, among others. Drawing from multi-stakeholder findings, we discuss these implications for technology, policy, and service as well as avenues for collaboration.

cs.HC↗

arXiv2022

A Little Too Personal: Effects of Standardization versus Personalization on Job Acquisition, Work Completion, and Revenue for Online Freelancers

As more individuals consider permanently working from home, the online labor market continues to grow as an alternative working environment. While the flexibility and autonomy of these online gigs attracts many workers, success depends critically upon self-management and workers' efficient allocation of scarce resources. To achieve this, freelancers may develop alternative work strategies, employing highly standardized schedules and communication patterns while taking on large work volumes, or engaging in smaller numbers of jobs whilst tailoring their activities to build relationships with individual employers. In this study, we consider this contrast in relation to worker communication patterns. We demonstrate the heterogeneous effects of standardization versus personalization across different stages of a project and examine the relative impact on job acquisition, project completion, and earnings. Our findings can inform the design of platforms and various worker support tools for the gig economy.

cs.HC↗