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arXiv · 2306.08219

Towards Building Voice-based Conversational Recommender Systems: Datasets, Potential Solutions, and Prospects

Xinghua Qu·Hongyang Liu·Zhu Sun·Xiang Yin·Yew Soon Ong·Lu Lu·Zejun Ma
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Abstract

Conversational recommender systems (CRSs) have become crucial emerging research topics in the field of RSs, thanks to their natural advantages of explicitly acquiring user preferences via interactive conversations and revealing the reasons behind recommendations. However, the majority of current CRSs are text-based, which is less user-friendly and may pose challenges for certain users, such as those with visual impairments or limited writing and reading abilities. Therefore, for the first time, this paper investigates the potential of voice-based CRS (VCRSs) to revolutionize the way users interact with RSs in a natural, intuitive, convenient, and accessible fashion. To support such studies, we create two VCRSs benchmark datasets in the e-commerce and movie domains, after realizing the lack of such datasets through an exhaustive literature review. Specifically, we first empirically verify the benefits and necessity of creating such datasets. Thereafter, we convert the user-item interactions to text-based conversations through the ChatGPT-driven prompts for generating diverse and natural templates, and then synthesize the corresponding audios via the text-to-speech model. Meanwhile, a number of strategies are delicately designed to ensure the naturalness and high quality of voice conversations. On this basis, we further explore the potential solutions and point out possible directions to build end-to-end VCRSs by seamlessly extracting and integrating voice-based inputs, thus delivering performance-enhanced, self-explainable, and user-friendly VCRSs. Our study aims to establish the foundation and motivate further pioneering research in the emerging field of VCRSs. This aligns with the principles of explainable AI and AI for social good, viz., utilizing technology's potential to create a fair, sustainable, and just world.

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Xinghua Qu, Hongyang Liu, Zhu Sun, Xiang Yin, Yew Soon Ong, Lu Lu, Zejun Ma. 2023-06-14. Towards Building Voice-based Conversational Recommender Systems: Datasets, Potential Solutions, and Prospects. https://doi.org/10.1145/3539618.3591876

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