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arXiv · 2407.06604

A Matter of Mindset? Features and Processes of Newsroom-based Corporate Communication in Times of Artificial Intelligence

Tobias Rohrbach·Mykola Makhortykh
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Abstract

Many companies adopt the corporate newsroom model to streamline their corporate communication. This article addresses why and how corporate newsrooms transform corporate communication following the rise of artificial intelligence (AI) systems. It draws on original data from 13 semi-structured interviews with executive communication experts in large Swiss companies which use corporate newsrooms. Interviews show that corporate newsrooms serve as an organisational (rather than spatial) coordination body for topic-oriented and agile corporate communication. To enable their functionality, it is crucial to find the right balance between optimising and stabilising communication structures. Newsrooms actively adopt AI both to facilitate routine tasks and enable more innovative applications, such as living data archives and channel translations. Interviews also highlight an urgent need for AI regulation for corporate communication. The article's findings provide important insights into the practical challenges and coping strategies for establishing and managing corporate newsrooms and how newsrooms can be transformed by AI.

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Tobias Rohrbach, Mykola Makhortykh. 2024-07-09. A Matter of Mindset? Features and Processes of Newsroom-based Corporate Communication in Times of Artificial Intelligence. https://arxiv.org/abs/2407.06604

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