Evaluation and Continual Improvement for an Enterprise AI Assistant

Akash V. Maharaj; Kun Qian; Uttaran Bhattacharya; Sally Fang; Horia Galatanu; Manas Garg; Rachel Hanessian; Nishant Kapoor; Ken Russell; Shivakumar Vaithyanathan; Yunyao Li

arXiv · 2407.12003

Evaluation and Continual Improvement for an Enterprise AI Assistant

Akash V. Maharaj·Kun Qian·Uttaran Bhattacharya·Sally Fang·Horia Galatanu·Manas Garg·Rachel Hanessian·Nishant Kapoor·Ken Russell·Shivakumar Vaithyanathan·Yunyao Li

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Abstract

The development of conversational AI assistants is an iterative process with multiple components. As such, the evaluation and continual improvement of these assistants is a complex and multifaceted problem. This paper introduces the challenges in evaluating and improving a generative AI assistant for enterprises, which is under active development, and how we address these challenges. We also share preliminary results and discuss lessons learned.

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Akash V. Maharaj, Kun Qian, Uttaran Bhattacharya, Sally Fang, Horia Galatanu, Manas Garg, Rachel Hanessian, Nishant Kapoor, Ken Russell, Shivakumar Vaithyanathan, Yunyao Li. 2024-06-15. Evaluation and Continual Improvement for an Enterprise AI Assistant. https://arxiv.org/abs/2407.12003

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