Searcharxiv⌕ Search
Home/Archive/arXiv

arXiv · 2410.07122

End-Cloud Collaboration Framework for Advanced AI Customer Service in E-commerce

Liangyu Teng·Yang Liu·Jing Liu·Liang Song
View original source ↗Read source document ↗Export metadata ↓

Abstract

In recent years, the e-commerce industry has seen a rapid increase in the demand for advanced AI-driven customer service solutions. Traditional cloud-based models face limitations in terms of latency, personalized services, and privacy concerns. Furthermore, end devices often lack the computational resources to deploy large AI models effectively. In this paper, we propose an innovative End-Cloud Collaboration (ECC) framework for advanced AI customer service in e-commerce. This framework integrates the advantages of large cloud models and mid/small-sized end models by deeply exploring the generalization potential of cloud models and effectively utilizing the computing power resources of terminal chips, alleviating the strain on computing resources to some extent. Specifically, the large cloud model acts as a teacher, guiding and promoting the learning of the end model, which significantly reduces the end model's reliance on large-scale, high-quality data and thereby addresses the data bottleneck in traditional end model training, offering a new paradigm for the rapid deployment of industry applications. Additionally, we introduce an online evolutive learning strategy that enables the end model to continuously iterate and upgrade based on guidance from the cloud model and real-time user feedback. This strategy ensures that the model can flexibly adapt to the rapid changes in application scenarios while avoiding the uploading of sensitive information by performing local fine-tuning, achieving the dual goals of privacy protection and personalized service. %We make systematic contributions to the customized model fine-tuning methods in the e-commerce domain. To conclude, we implement in-depth corpus collection (e.g., data organization, cleaning, and preprocessing) and train an ECC-based industry-specific model for e-commerce customer service.

Explore related subjects

cs.DCcs.AIcs.CLcs.LG

Keep this discovery

BibTeXRIS

Liangyu Teng, Yang Liu, Jing Liu, Liang Song. 2024-09-20. End-Cloud Collaboration Framework for Advanced AI Customer Service in E-commerce. https://arxiv.org/abs/2410.07122

Cite the original work for its findings. Save a collection to share your selection of sources.

KEEP EXPLORING

Related papers

arXiv2026

Online Treasure Hunt in Vertex-Permuted Dynamic Rings

We study the problem of treasure hunt by a group of $k \geq 1$ agents in vertex-permuted dynamic rings (VP). In this model, the $n$ vertices remain on a ring but are permuted at each time step. We first show that treasure hunt is impossible for any $k \leq n-3$ agents, if there are no restrictions on the sequence of permutations used in the dynamic ring. We then study the $VP(\delta)$ setting, in which for every pair $i, j$ of vertices, the edge $(i, j)$ is guaranteed to appear within $\delta$ steps. We show that the class $VP(\delta)$ is feasible only for $\delta \geq \left\lceil \frac{n-1}{2}\right\rceil$. For the one-agent case, we show a tight bound of $\Theta(\delta n)$ on the worst-case search time as well as competitive ratio of any online algorithm for treasure hunt, provided $\delta \geq 2n$. We then give an optimal algorithm for $k$ agents, thereby showing that $k$ agents can obtain a speedup of $k$ on the worst-case search time. Finally, in the R-VP setting, in which in every step, the vertices are arranged as a ring according to a random permutation, we show that treasure hunt takes expected $\Theta(n)$ steps against an oblivious adversary and $\Theta(n \log n)$ steps against an adaptive adversary.

cs.DC↗
arXiv2026

The Computing Channel: How Modulation Programs the Airwaves

Distributed computing and distributed artificial intelligence require frequent exchanges of intermediate results, although many applications need only an aggregate rather than messages from individual devices. Conventional systems recover each message before computing the aggregate, whereas over-the-air computation (OAC) exploits simultaneous transmission to obtain it directly. However, dominant OAC implementations rely on analog signaling, creating a mismatch with finite-precision data and digital communication procedures. This article presents digital function-oriented communication, in which finite-alphabet symbol representations and receiver decisions are jointly designed so that multiple-access superposition encodes the desired function without recovering individual inputs. We introduce its computational-constellation principle, main design approaches, extensions, and implementation challenges. Federated edge learning illustrates how the framework can reduce user-dependent data-bearing resources while operating directly on quantized model updates.

cs.DC↗
arXiv2026

Can AI Remediate Backend Failures Safely? GuardedAct with Blast-Radius-Aware Sandboxing

Large Language Models (LLMs) have shown promising capabilities in generating remediation actions for microservice failures. However, directly executing AI-generated repair actions in production risks cascading collateral damage. We propose GuardedAct, a sandbox-first remediation framework that interposes a blast-radius-aware verification layer between the LLM action generator and the production environment. GuardedAct operates in four phases: (1) ingesting a diagnosis report together with the live system topology and recent telemetry, (2) prompting an LLM to produce a ranked list of candidate remediation actions, (3) simulating each action in a lightweight digital-twin sandbox that estimates the blast radius and assigns a risk label, and (4) enforcing a rollback-confidence gate that auto-executes only low-risk actions while escalating high-risk ones for human review. We evaluate GuardedAct on five fault scenarios injected into the DeathStarBench social-network application. Experimental results show that GuardedAct achieves an overall recovery rate of 87.4% while reducing collateral damage by 79.7% relative to direct LLM execution (from 25.6% to 5.2%), at the cost of a modest sandbox-induced increase in mean time to recovery (approximately 8 s). Ablation studies confirm that each component contributes meaningfully to the safety-speed trade-off.

cs.DC↗