arXiv · 2410.09743
"I think you need help! Here's why": Understanding the Effect of Explanations on Automatic Facial Expression Recognition
Abstract
Facial expression recognition (FER) has emerged as a promising approach to the development of emotion-aware intelligent systems. The performance of FER in multiple domains is continuously being improved, especially through advancements in data-driven learning approaches. However, a key challenge remains in utilizing FER in real-world contexts, namely ensuring user understanding of these systems and establishing a suitable level of user trust towards this technology. We conducted an empirical user study to investigate how explanations of FER can improve trust, understanding and performance in a human-computer interaction task that uses FER to trigger helpful hints during a navigation game. Our results showed that users provided with explanations of the FER system demonstrated improved control in using the system to their advantage, leading to a significant improvement in their understanding of the system, reduced collisions in the navigation game, as well as increased trust towards the system.
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Sanjeev Nahulanthran, Mor Vered, Leimin Tian, Dana Kulić. 2024-10-13. "I think you need help! Here's why": Understanding the Effect of Explanations on Automatic Facial Expression Recognition. https://arxiv.org/abs/2410.09743
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