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arXiv · 2410.16406

Hotel Booking Cancellation Prediction Using Applied Bayesian Models

Abstract

This study applies Bayesian models to predict hotel booking cancellations, a key challenge affecting resource allocation, revenue, and customer satisfaction in the hospitality industry. Using a Kaggle dataset with 36,285 observations and 17 features, Bayesian Logistic Regression and Beta-Binomial models were implemented. The logistic model, applied to 12 features and 5,000 randomly selected observations, outperformed the Beta-Binomial model in predictive accuracy. Key predictors included the number of adults, children, stay duration, lead time, car parking space, room type, and special requests. Model evaluation using Leave-One-Out Cross-Validation (LOO-CV) confirmed strong alignment between observed and predicted outcomes, demonstrating the model's robustness. Special requests and parking availability were found to be the strongest predictors of cancellation. This Bayesian approach provides a valuable tool for improving booking management and operational efficiency in the hotel industry.

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Md Asifuzzaman Jishan, Vikas Singh, Ayan Kumar Ghosh, Md Shahabub Alam, Khan Raqib Mahmud, Bijan Paul. 2024-10-21. Hotel Booking Cancellation Prediction Using Applied Bayesian Models. https://arxiv.org/abs/2410.16406

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