Document-Level Sentiment Analysis of Urdu Text Using Deep Learning Techniques

Abstract

Document level Urdu Sentiment Analysis (SA) is a challenging Natural Language Processing (NLP) task as it deals with large documents in a resource-poor language. In large documents, there are ample amounts of words that exhibit different viewpoints. Deep learning (DL) models comprise of complex neural network architectures that have the ability to learn diverse features of the data to classify various sentiments. Besides audio, image and video classification; DL algorithms are now extensively used in text-based classification problems. To explore the powerful DL techniques for Urdu SA, we have applied five different DL architectures namely, Bidirectional Long Short Term Memory (BiLSTM), Convolutional Neural Network (CNN), Convolutional Neural Network with Bidirectional Long Short Term Memory (CNN-BiLSTM), Bidirectional Encoder Representation from Transformer (BERT). In this paper, we have proposed a DL hybrid model that integrates BiLSTM with Single Layer Multi Filter Convolutional Neural Network (BiLSTM-SLMFCNN). The proposed and baseline techniques are applied on Urdu Customer Support data set and IMDB Urdu movie review data set by using pretrained Urdu word embeddings that are suitable for (SA) at the document level. Results of these techniques are evaluated and our proposed model outperforms all other DL techniques for Urdu SA. BiLSTM-SLMFCNN outperformed the baseline DL models and achieved 83{\%}, 79{\%}, 83{\%} and 94{\%} accuracy on small, medium and large sized IMDB Urdu movie review data set and Urdu Customer Support data set respectively.