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arXiv · 2505.20623

Constructing Algorithmic Authority: How Multi-Channel Networks (MCNs) Govern Live-Streaming Labor in China

Qing Xiao·Rongyi Chen·Jingjia Xiao·Tianyang Fu·Alice Qian Zhang·Xianzhe Fan·Bingbing Zhang·Zhicong Lu·Hong Shen
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Abstract

This study examines the discursive construction of algorithms and its role in labor management in Chinese live-streaming industry by focusing on how intermediary organizations (Multi-Channel Networks, MCNs) actively construct, stabilize, and deploy particular interpretations of platform algorithms as instruments of labor management. Drawing on a nine-month ethnographic fieldwork and 44 interviews with live-streamers, former live-streamers, and MCN staff, we examine how MCNs produce and circulate structured interpretations of platform algorithms across organizational settings. We show that MCNs articulate two asymmetric yet interconnected forms of algorithmic interpretations. Internally, MCNs managers approach algorithms as volatile and uncertain systems and adopt probabilistic strategies to manage performance and risk. Externally, in interactions with streamers, MCNs circulate simplified and prescriptive algorithmic narratives that frame platform systems as transparent, fair, and responsive to individual effort. These organizationally produced algorithmic interpretations are embedded into training materials, live-streaming performance metrics, and everyday management practices. Through these mechanisms, streamers internalize responsibility for outcomes, intensify self-discipline, and increase investments in equipment, performing skills, and routines to maintain streamer-audience relationship, while accountability for unpredictable outcomes is increasingly shifted away from managers and platforms. This study contributes to CSCW and platform labor research by demonstrating how discursively constructed algorithmic knowledge can function as an intermediary infrastructure of soft control, shaping how platform labor is regulated, moralized, and governed in practice.

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Qing Xiao, Rongyi Chen, Jingjia Xiao, Tianyang Fu, Alice Qian Zhang, Xianzhe Fan, Bingbing Zhang, Zhicong Lu, Hong Shen. 2025-05-27. Constructing Algorithmic Authority: How Multi-Channel Networks (MCNs) Govern Live-Streaming Labor in China. https://arxiv.org/abs/2505.20623

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