Feedstack: Layering Structured Representations over Unstructured Feedback to Scaffold Human AI Conversation

Abstract

Many conversational user interfaces facilitate linear conversations with turn-based dialogue, similar to face-to-face conversations between people. However, digital conversations can afford more than simple back-and-forth; they can be layered with interaction techniques and structured representations that scaffold exploration, reflection, and shared understanding between users and AI systems. We introduce Feedstack, a speculative interface that augments feedback conversations with layered affordances for organizing, navigating, and externalizing feedback. These layered structures serve as a shared representation of the conversation that can surface user intent and reveal underlying design principles. This work represents an early exploration of this vision using a research-through-design approach. We describe system features and design rationale, and present insights from two formative (n=8, n=8) studies to examine how novice designers engage with these layered supports. Rather than presenting a conclusive evaluation, we reflect on Feedstack as a design probe that opens up new directions for conversational feedback systems.