arXiv subjects

Yu-Chun Grace Yen

Publications and source records attributed to Yu-Chun Grace Yen.

2 recordsLinked to original sources

arXiv2026

Disentangling Threads: Exploring the Potential of LLM-Supported Discussion Forum Analysis for Community Insight

Online discussion forums enable people from diverse backgrounds to share ideas, feedback, and perspectives. These organic discussions can help researchers understand communities' collective viewpoints, but insights are often difficult to uncover given their freeform reply structure. Large language models (LLMs) support qualitative text analysis but can misalign with researchers' analytical intent and miss key insights. To inform design considerations for forum sensemaking tools, we manually analyzed a forum discussion, synthesized an exploratory analysis framework from relevant literature, built a design probe, and interviewed 21 researchers to uncover perceived opportunities and barriers with LLM representations of collective discussions. We provide recommendations for community sensemaking tools to support flexible analytical goals grounded in raw user data and enable follow-up research processes, while balancing anonymous free expression with the desire for contextual information on commenters.

cs.HC↗

arXiv2025

Feedstack: Layering Structured Representations over Unstructured Feedback to Scaffold Human AI Conversation

Many conversational user interfaces facilitate linear conversations with turn-based dialogue, similar to face-to-face conversations between people. However, digital conversations can afford more than simple back-and-forth; they can be layered with interaction techniques and structured representations that scaffold exploration, reflection, and shared understanding between users and AI systems. We introduce Feedstack, a speculative interface that augments feedback conversations with layered affordances for organizing, navigating, and externalizing feedback. These layered structures serve as a shared representation of the conversation that can surface user intent and reveal underlying design principles. This work represents an early exploration of this vision using a research-through-design approach. We describe system features and design rationale, and present insights from two formative (n=8, n=8) studies to examine how novice designers engage with these layered supports. Rather than presenting a conclusive evaluation, we reflect on Feedstack as a design probe that opens up new directions for conversational feedback systems.

cs.HC↗