Unifying Listener Scoring Scales: Comparison Learning Framework for Speech Quality Assessment and Continuous Speech Emotion Recognition

Abstract

Speech Quality Assessment (SQA) and Continuous Speech Emotion Recognition (CSER) are two key tasks in speech technology, both relying on listener ratings. However, these ratings are inherently biased due to individual listener factors. Previous approaches have introduced a mean listener scoring scale and modeled all listener scoring scales in the training set. However, the mean listener approach is prone to distortion from averaging ordinal data, leading to potential biases. Moreover, learning multiple listener scoring scales while inferring based only on the mean listener scale limits effectiveness. In contrast, our method focuses on modeling a unified listener scoring scale, using comparison scores to correctly capture the scoring relationships between utterances. Experimental results show that our method effectively improves prediction performance in both SQA and CSER tasks, proving its effectiveness and robustness.