DyBBT: Dynamic Balance via Bandit-inspired Targeting for Dialog Policy with Cognitive Dual-Systems

Abstract

Task oriented dialog systems often rely on static exploration strategies that do not adapt to dynamic dialog contexts, leading to inefficient exploration and suboptimal performance. We propose DyBBT, a novel dialog policy learning framework that formalizes the exploration challenge through a structured cognitive state space capturing dialog progression, user uncertainty, and slot dependency. DyBBT proposes a bandit inspired meta-controller that dynamically switches between a fast intuitive inference (System 1) and a slow deliberative reasoner (System 2) based on real-time cognitive states and visitation counts. Extensive experiments on single- and multi-domain benchmarks show that DyBBT achieves state-of-the-art performance in success rate, efficiency, and generalization, with human evaluations confirming its decisions are well aligned with expert judgment.